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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 63 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers express satisfaction with the Visual Ear Cleaner- M9S for its ease of use, clear camera, and effective earwax removal capabilities. The camera quality is praised for providing a clear view of the ear canal, making it easier to clean and remove earwax buildup. Users appreciate the convenience and effectiveness of the device, allowing them to maintain clean ears without the need for frequent doctor visits.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
  • Rated 5 out of 5 stars

    camera to look inside your ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this really works to take a look in your ears , also have good battery life, when you try to connect with your phone, make sure to turn off the mobile Data and the wifi on only for easy connection. i used a Samsung galaxy Fold 4

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better safer way to clean your ears

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at 1st until started changing out the ear tips and now they won't stay on tight because it seems like they are striped. Was going to bring it back to exchange it for another one but it's no longer showing up on the best buy website. I got another one from Amazon and it has some extra attachments and so far no issues, it's working great. So if there is a way to fix the attachments from spinning around and falling off than this would be wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Flawless Ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear image, the device does the job. I definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Light brightness

    Rated 5 out of 5 stars

    Best invention EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this item. It is literally one of the best inventions ever. I use it almost every day. I clean my own ears with it, plus my daughters and my husband. Everyone loves it. The light is bright. The camera is clear. I do wish it had some kind of hook like the ear doctors use. Nothing sharp or anything. Just something to stick in the wax to help pull it off the ear drum. This device is awesome though. Every one should have one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neat device, careful with the tips

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nifty device. Connecting to them with their wifi connection is a small pain but not too bad. The camera itself is great and it is very convenient to be able to see when you do some ear cleaning. I will say, the most comfortable tip is the blue silicon one, and I eventually wore out the thread on it so it doesn’t stay on anymore. I’d be careful with the force you use to attach the tips and maybe be wary of the longevity of these. Don’t know where to get replacements.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I can hear in 4k

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this because I couldn't her out of one ear for about 4 or 5 days straight, and was sick of debrox. Not only did this fix that ear up, the ear I thought was fine actually ended up being relieved of more gunk than I expected as well. I can hear my pants shuffling now and its absolutely bizarre. The only reasons I docked a point is the connection process is kind of janky, and there is occasionally some delay with the camera feed. Other then that, absolutely recommended (just please be safe near the eardrum).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product when you are feeling the urge to really get into the details of cleaning out your ears! Comes with multiple tips and the camera works really good. Clear and crisp so that you get a perfect view of the ear canal. A must for any medicine cabinet or hygiene shelf.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ideal for well-groomed nerds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a little bit OCD about cleaning your ears, and you are a little bit techy, this is the perfect product for you. Basically a camera, with light, contained within a tool that allows for changeable tips to clean your ear canal. The camera easily connects with the Android app (if you use iPhone, move along). I immediately fell in love with this product. Tragically, I inadvertently broke the main camera unit on the first one I purchased. It had nothing to do with any sort of design flaw, and was entirely due to my clumsiness. At any rate, I reordered another one the same day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Ear cleaner with built in camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of the coolest little hygienic devices I've come across. Easy to set up, picture or video quality is amazing. Definitely exceeded any expectations that i had by far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, very functional design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very handy gadget. It works really well. The app is easy to install and use. The little pod it sits in is functional and also cute... it's a modern looking gadget, so if you had to have it sitting out it's fine. It also has a cover so none of your attachments are out in the open. I do wish they had an even smaller head.... it's nice to have so many attachments, but several are duplicates... a really tiny one would be nice.

    I would recommend this to a friend
  • Pros mentioned:
    Light brightness

    Rated 5 out of 5 stars

    No complaints here.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but does require you to have coordination lol I could 100% say i am comfortable using this and have enough light to see what I'm doing. But would i trust anyone else to do this for me no way! My coordination is on a high level but outisde of a doctor i couldn't trust someone not to hurt me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Really great gadget!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is surprisngly clear and makes cleaning your ears a breeze, and much safer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear Wax Remover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! I can hear colors now! Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Peace of mind with a visual guide

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I’ve made for myself and my health all year . The peace of mind knowing I don’t have spiders in my ears is an easy bed to sleep on . Get it if you have overly waxxy ears and are tired of not being able to seee inside .

    I would recommend this to a friend
  • Cons mentioned:
    Tip

    Rated 2 out of 5 stars

    Only lasted 6 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suffer from excessive earwax and was sick of spending money every month for a doctor appointment to clean out my ears. Debrox works, but I'm sensitive to the solution so I was looking for an alternative. While it worked, it was great, and I'd use it weekly. However, 6 months after I purchased it, I had to constantly rotate the camera to get it centered. This issue was something I could deal with, however, shortly after that started, the tip would no longer connect to the wand. It just kept spinning, and nothing looked stripped. I know there's typically a one-year manufacturer warranty, so I sent an email to the email address on their website for customer service, and they gave me another email to reach out to. That person asked me for a P.O. number and when i replied telling him I purchased it at bestbuy, I got no response. A few days later I sent another email, and never got a response to that either. I would only recommend if you purchase the bestbuy warranty with this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ear tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is brilliant! This allows to see your ears and make sure everything is good. Also you can’t imagine what you have there

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No Q-tips

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love the Bebird Ear cleaner. It has helped me keep my ears clear of the wax build up without quarterly trips to the ENT doctors office. Being able to actually see the ear canal and clear it is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Ear Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is a little odd to use sometimes and I wish it didn’t require “WiFi” connection but camera quality is nice and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great product so far!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy has been awesome! The camera is extremely clear and the light on the end works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wow! Fun and easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would find so much joy in getting my blackheads out of my ears. But above that didn’t even realize I had blackheads in my ears until I got this device! Awesome family activity! Laughs and ewwws all at same time!

    I would recommend this to a friend
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