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Customer reviews

Rating 4.9 out of 5 stars with 12809 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 605 Showing 12,081-12,100 of 12,809 reviews
  • Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice making is very slow and it makes a noise. At first i was happy bc id been without an in-door ice maker for couple years. Now im noticing the wait time and the noise.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Malisa! We appreciate your review, although it's concerning to hear you had a poor experience recently with your refrigerator. We'd love to ensure that this is addressed further. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    Slow process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good promotion, but wish it came sooner than the delivery date so i coould’ve used it on other purchases related to the original item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm assuming this is a gift card from when I bought another game

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy gift card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    50 dollars Best Buy card never worked not good and have not received best help from customer service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    15% off but in a different form

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase Apple apps all the time so getting this additional $15 Best Buy e-gift is nice. Just have to fork out $100 first to get the Apple gift card.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice bonus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a game I bought. Used it to buy some new RAM which ended up not working.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot be used to buy another gift card

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was gifted this product but I have no interest in buying anything at Best Buy at the moment. I thought I could just use this gift card to buy gift card from playstation but nope, it cannot be used to buy any gift card.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam! Scam! Scam!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scam! Made the purchase thru the app. My emailed receipt did not have the required information. Contacted customer service only to be blown off. I don't leave reviews for a chance to win a gift card. I do it so people knkw what a scam this is!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This gift card changed my life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Best Buy Gift Card satisfied all my Best Buy Gift Card needs. It changed my life, by allowing me to buy an ergonomic keyboard. How bestbuyrific!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SAD customer service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most purchases are very easy, but I got a huge run around about a lugagge a few months back. Multiple customer services told me it was shipped. The day it was supposed to arrive for the second time it didnt show. I called then next day and they told me it was a payment issue, which the other workers didn't tell me. Funny thing is I order the luggage and another item and the other item arrived no issues with the same payment. Best Buy customer service don't care about you. If a order is delayed I promise you they don't and won't deliver the item. SAD

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best buy gift card

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool that this came with purchase of oculus but wish it was a visa gift card cause then it could be used to buy in game content.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never issued a gift card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a washer and a dryer and should have been issued to $50 E gift cards… Only one of the two arrived via email. I called Best Buy customer support and was told I would need to call the gift card number and that they could not help me… I called the gift card number and they told me I would have to call customer support and they could not help me. Ridiculous.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    This money is MONEY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's store credit... for Best Buy... seriously, how are they allowing a review for this?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have never been able to redeem it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've talked to customer service multiple times and did everything they suggested and left a ticket on 11/29 and have never heard back. Every time I try to redeem it it says I don't have authorization but it hasn't been used because I'm still getting emails from Best Buy telling me my gift card is ready. I can assure you that I will never be dealing with Best Buy ever again. This has been a horrible experience and it's cost me money. And every time I chatted with their customer service they would tell me there's nothing they could do and I'd have to call the number but I'm hard of hearing and can't make calls. Their accessibility options are non-existent. Never buy Best Buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift card

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gifts when you're not sure what to get someone! In this case I received one from bestbuy just for making a purchase! Thanks bestbuy!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice perk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bonus for buying an apple gift card; nice perk for buying something I would use anyway

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always easy and convenient to give and also to receive & use. Plenty if things at Best Buy to use it at. Hard part is deciding on what to get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome surprise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't even know that our purchase included the Best Buy E-Gift card! We used it to purchase a new router to go with our new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Received via email the same day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this for purchasing a Google Play e-gift card. Arrives in email the same day... make sure to click it within 60 days, to activate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When it rains it pours

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used our e gift card yet but plan to soon! In one month's time our TV, Microwave, and food processor all quit. Bought a LG TV.

    I would recommend this to a friend