Customer Ratings & Reviews
- Model:
- BE-MLFM
- SKU:
- 6451333
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Full Motion TV Wall Mount for its ease of use, reasonable price, and smooth installation process. Users also value its overall performance, wide range of motion, and adjustability, making it suitable for various TV sizes. However, some customers have noted the mount's significant weight, potential limitations in tilt functionality, and occasional compatibility issues. A few customers expressed initial concerns about the product's size.
This summary was generated by AI based on customer reviews.
Not worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a single screw in the kit would fit the mounting holes in the back of the Samsung TV we purchased. One was way to short and the other was three times to long. Plus the wall plate is short (not very wide and didn't match up to the studs in the wall. And to top it off, by the time the TV cabinet was installed and we tried to mount this thing and found out it didn't work, it was to late to return it. So now we have a $60 boat anchor sitting in the garage.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi StevenM,
Thank you for the review. I do apologize for what happened. If you need assistance please call 888-237-8289.
Renee,
Insignia Support
Zero adjustability and very unstable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not convinced this it a very good option for anyone unless you are in a house without kids, parties, or heavy TV's. There is no true lock down of the TV so it can actually sway or slide off the mount. Would prob be fine if it was mounted in a house and it never had to be moved or pulled away from the wall or changing viewing angles
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi FPVjuice,
Thank you for your feedback, It helps us to improve the quality of our products.
Bestbuy Essentials Support
Lea
https://www.bestbuy.com/
Horrible mount
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mount is the most inflexible piece of junk I have ever purchased. If you are buying a thin tv to mount to this DONT DO IT. spend the money and buy a name brand one.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're very sorry to hear about your negative experience with our Best Buy essentials™ Full Motion TV Wall Mount. We understand your frustration with its inflexibility, especially with a thin TV. We appreciate your honest feedback and will take it into consideration for future product improvements. We apologize for the inconvenience and disappointment this has caused. If you have any other questions or need further assistance, feel free to contact our Best Buy essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support
Spend the extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this product is bad. Bearly holds the weight of my 65" tv. Also when extended my tv now leans to the left. Spend the extra money on a non best buy brand.
No, I would not recommend this to a friendNot good enough for a 75" or 85" tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems flimsy to mount a 75" or 85" tv. I should have spent a bit more to get something stronger.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JohnF,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Best Buy Essentials,
Renee
Not as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not full motion as described. Only left to right movement. No up / down movement.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Rakminards,
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
Please visit https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-47-84-tvs-black/6451333.p?skuId=6451333
- Pros mentioned:Ease of use
Good wall mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Tv mount was easy to install. Holds lbs.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Tmo306,Thank you for taking the time to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not Designed for Off Center Hanging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item not designed for space with studs off center. We found we need a larger bracket for our space. Went to return this unopened bracket and was told return window is 15 days!! I understand for electronics, but hardware!?! Instead of purchasing a different bracket through BestBuy, I will be going elsewhere. Very disappointed.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello AnneC,
Thank you for taking the time out of your busy schedule to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1- (888)-237-8289 Monday-Saturday 8am - 9pm CT.
Best Buy essentials
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bait and Switch Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this bracket will NOT work in my home because it has metal studs
No, I would not recommend this to a friendBe careful with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful with Best Buy because there sales is almost final sale. You have only 15 days to return the item. If not, you have to pay for your membership plus and to me it is stupid to pay for something the other store does. I never gonna spend any of my money on that store again
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We appreciate you sharing your experience with us. We understand your frustration with the return policy and the additional cost associated with the membership plus. Our aim is to provide a transparent and fair shopping experience for all our customers, and we apologize if our policies did not meet your expectations. Your feedback is invaluable to us, and we will take it into account as we strive to improve our services. We hope to have the opportunity to regain your trust in the future, and we're here to assist you with any further inquiries or concerns you may have. Keith | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-47-84-tvs-black/6451333.p?skuId=6451333
Lied to by your Sales persons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, many of the items you agreed to be done, could not be done by the person you sent. I was lied to by your personal many times. Sue
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy installation reps said this mount is no good but then why do you guys sell it? I wish I knew beforehand.
No, I would not recommend this to a friendCheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a mount for over $200 from mount-it and it was great. I saw this on sale from bestbuy and its cheap cant pull the TV too far from the wall because the arms are not long enough and the arms are also weak which causes the tv to not be perfect level. I plan on cutting my losses and getting another from mount-it
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Yoda,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs - Black (BE-MLFM). I'd to apologize for the situation that you are experiencing. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact our customer service at 866-597-8427, Monday to Saturday 8am - 9pm CST for further assistance.
Shai | Best Buy Essentials Support
https://www.bestbuy.com
Don’t. Just don’t.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold weight like it should. Most products under the BB brand are great this is not one of them.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thanks for your honest feedback, Zachary. We're sorry to hear the wall mount didn’t meet expectations. Your input is important and helps us identify where improvements are needed. We’ll make sure this gets shared with the right team.
— Shiela | Best Buy Essentials Support
You get what you pay for.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with all necessary hardware. Returned for Rocketfish, which never disappoints.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Anne,
We apologize that you did not get all the necessary hardware for this wall mount. Hearing your feedback is important to us so we can continue to improve the quality of our services and this issue will not happen again in the future. If there is anything that we can assist you with, please contact us at 1-888-237-8289.
BestBuy Essentials Support
Lea
https://www.bestbuy.com/
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be stronger..............................
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi AlexF! We completely understand your concern about the strength of the Full Motion TV Wall Mount for 47-84" TVs. It's disappointing to hear that the current product is not meeting your expectations in terms of durability. Rest assured, we take your feedback seriously and will work diligently to ensure that future designs of this device will be stronger and more reliable. Thank you for bringing this to our attention.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-47-84-tvs-black/6451333.p?skuId=6451333
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating. It included bolts of either 25mm or 40mm for mounting the TV to the rack. One was too short and the other too long. I ultimately returned this and bought a Sanus, which included 30mm blots, which worked just fine. This is cheaper than the Sanus, but you get what you pay for.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JohnD,
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs - Black. I understand that can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
BestBuy Essential Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Doesn't align with studs in wall
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the studs in your house are more than 18 in apart this thing's not going to work unless you reinforce the wall with plywood or 2x4s
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JoeRockstar!
Thank you for taking the time to review our Best Buy essentials - Full Motion TV Wall Mount for 47–84" TVs, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
BestBuy Support
Alvin
www.bestbuy.com
Poor Mount poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy the mount again. The reason is the set screw that screw up from the bracket to keep the TV in place really are of poor design, the TV slides back and forth on the bracket, not a good buy, avoid this mount and buy one where the screw that holds the TV in place is secure.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Bubby, Thank you for taking the time to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for 47–84" TVs - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(866)-597-8427 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Do not buy do not waste time and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a waste of time and money! I has this installed by a professional. Everything was good. An hour later the arms started to bend and the TV was titling towards the floor on its own. It was still hooked on the wall without a problem. The problem was the arms. I had a 75 in sony bravia that had to be taken down and had to buy a console for. I has my doubts with the mixed reviews. Best Buy associates did not care about the issue.
No, I would not recommend this to a friend