Customer Ratings & Reviews
- Model:
- BE-MSFM
- SKU:
- 6451094
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the ease of use, installation options, and full motion capabilities of the Full Motion TV Wall Mount. Many find the price reasonable and appreciate the adjustability and compatibility with various TV sizes. However, some customers have reported compatibility issues, difficulties with the tilt function, and challenges with the provided screws. A few customers have also expressed concerns regarding missing parts and unclear instructions.
This summary was generated by AI based on customer reviews.
Pieces Missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the pieces weren't in the box. This wasn't an open box purchase. We had to find the right pieces, so that we could complete the install.
No, I would not recommend this to a friendhard to install
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too hard to install i drilled holes in the wall but there are too many parts and the manual is too complicated
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello TeeJay,
Thank you very much for taking the time to review our Best Buy essentials - Full Motion TV Wall Mount for Most 19–50" TVs - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Best Buy Essentials Support
Alvin
https://www.bestbuy.com/
Didn't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit my 43" TCL tv. The arm wasn't long enough to have the TV at the 90°angle from the wall. Had to return it.
No, I would not recommend this to a friendTV frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is it the one I asked salesperson to order for me. I wanted the dual one moves front back sides
No, I would not recommend this to a friend- Pros mentioned:Installation
Wall mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy to mount and attach the TV to use installed in under 20 minutes
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi DarylS,
We appreciate your feedback about this product. It is important to us to know your experience so we can continue to improve its quality. If you need further assistance, please contact Bestbuy at 1-888-237-8289.
Bestbuy Essentials Support
Lea
https://www.bestbuy.com/
Missing parts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was missing pieces since it was open box, even thought they told me that all pieces were included.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, TVGuy, for your review. We're sorry to hear that your Best Buy essentials™ Full Motion TV Wall Mount was missing pieces. We understand how frustrating this can be, especially after being assured that all parts were included. Please reach out to our customer service team so we can assist you in resolving this issue promptly. Your feedback is important to us, and we appreciate you bringing this to our attention. Ivy | Best Buy Essentials Support
Cant review what I dont have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant review something that hasn't been shipped/received. FedEx calls it a unavoidable delay, (for 4 weeks) more likely they lost it. Best Buy said they will refund if not received within 15 days of order; yetno refund
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi TroyL,
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
Please visit https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
Go with other brands
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never gonna trust the reviews in Best Buy I guess,
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi TimmySteinmetz, Thank you for taking the time to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(866)-597-8427 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Can’t review product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to my tv being heavier than the product can hold.
I would recommend this to a friendAbsolutely worthless.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely miserable. Im very upset that this mount was recommended with the tv i purchased as this mount does not properly fit the tv and no matter what i do, the tv will not sit level. Thankfully my husband found a old mount whilst moving and weve used that instead
No, I would not recommend this to a friendNot all pieces supplied as claimed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with the screws needed to set up the tv. Once we went out and bought the screws, then it worked fine. However, just be aware when ordering this item you may have the same problem.
No, I would not recommend this to a friend- Cons mentioned:Instructions
Make sure everything is in the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing 2 brackets no instructions disappointment!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Qfiddy,
Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. We apologize that our product did not satisfy your expectations. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Best Buy Products
Lisa
https://www.bestbuy.com
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit tv. Good quality product but did not adjust to fit the tv I purchased
No, I would not recommend this to a friendMotion TV Wall Mount
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It states that it fits any TV for 19"-50". This is not accurate as the screws don't fit into the back of the TV for our 32" TV. Need to take it back for refund.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi CraigA,
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
Please visit https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
Not a great idea!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this wallmount 28th of October and expected to arrived on the 30th but unfortunately it didn't come until now 31st of October 2023! Not a good idea to buy online and expect it to arrived on time! Bad experience!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black, we're very sorry to read you are experiencing this issue with one of our products. For any shipping inquiries, please contact directly the retailer for further assistance.
Best Buy Essentials Support
Angela
https://www.bestbuy.com
- Cons mentioned:Tilt
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tilted the tv on one side. Had to return it.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Darsh,
Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.bestbuy.com/support
Bestbuy Essentials
Merjorie
www.bestbuy.com/support
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t fit my TV even though I bought my TV form BB and it was “recommended” to go with it… absolute nightmare to install unless you have a garage full of power tools. PASS ON THIS!
No, I would not recommend this to a friendIssue with install squad/customer support
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure its a fine product; however, was charged but was never actually delivered with the new tv installed. Did not receive refund - called customer support twice to no avail.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .We apologize for the inconvenience you've experienced with your recent purchase. Your satisfaction is our top priority, and we're sorry to hear about the issue you encountered with the delivery and installation of your new TV. We understand how frustrating this must be for you. Please accept our sincerest apologies for any inconvenience caused by the delay in receiving your refund. We'll immediately escalate your case to our support team to ensure that this matter is addressed promptly. Rest assured, we're committed to resolving this issue and providing you with the assistance you need. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to rectify the situation. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Keith | Best Buy Essentials https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
- Pros mentioned:Price
berry
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.durable multi angle tv wall mount was at the right price
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We appreciate the time you took to review our Full Motion TV Wall Mount. I am glad to read this mount is working just as expected for your purpose.
If you have any doubt or you need any assistance with this wall mount, please follow the Contact Us link at the bottom of this response and we will gladly help.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
it does not fit most 19-50" tvs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality but it didn't fit my 40" tv (a regular one)
No, I would not recommend this to a friend