Customer Ratings & Reviews
- Model:
- BE-MSFM
- SKU:
- 6451094
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the ease of use, installation options, and full motion capabilities of the Full Motion TV Wall Mount. Many find the price reasonable and appreciate the adjustability and compatibility with various TV sizes. However, some customers have reported compatibility issues, difficulties with the tilt function, and challenges with the provided screws. A few customers have also expressed concerns regarding missing parts and unclear instructions.
This summary was generated by AI based on customer reviews.
Don’t trust Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy recommended this mount with the tv I bought but of course it doesn’t fit that tv. What a way to run a business!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with our Full Motion TV Wall Mount. We’re truly sorry to hear that the mount didn’t fit the TV you purchased, despite our recommendation.
We understand how frustrating and inconvenient this must be for you. This is certainly not the experience we want for our customers. Please reach out to our Best Buy essentials customer service team (1-866-597-8427) so we can assist you in finding a suitable solution. Your feedback is crucial as we strive to improve our recommendations and services.
Thank you for bringing this to our attention. We appreciate your patience and understanding. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit well on the insignia TV i bought. Screws for the back was either too small or too big. The screws that i though would fit did not screw tightly agianst the back of the TV
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We apologize for the inconvenience caused by the Full Motion TV Wall Mount not fitting properly on your Insignia TV. We understand how frustrating it can be to deal with parts that don't match up. We're sorry that the screws provided didn't fit securely against the back of your TV. We'd like to help you resolve this issue as soon as possible. Can you please contact our customer service team so we can assist you with a suitable replacement or a full refund? We'll do our best to ensure that you get a mount that fits your TV correctly and provides the stability and flexibility you need. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
CRITICAL PARTS MISSING FROM BOX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing pieces in Box so TV could not be mounted. Trying to get a replacement is currently proving to be impossible. I'll update the review if any progress is made.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello StephT,
Thank you for taking time to write a review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Best Buy Essentials Support || https://www.bestbuy.com/
Does not fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mount did not fit the TV and I had to make modifacartions to use the mount.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback, and I’m sorry to hear about the trouble you had with our Full Motion TV Wall Mount. It’s frustrating when a product doesn’t fit as expected, and I apologize for any inconvenience this caused.
We strive to ensure our products meet your needs without requiring modifications. Please reach out to our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further and address this issue. Your satisfaction is important to us, and we want to make sure you have a solution that works perfectly for your TV.
Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wobbles even though attached to wall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good mount. Horrible for masonry wall. Worried it will detach
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi VVVV,
Thank you for your feedback. We're sorry to hear that you're experiencing issues with the Best Buy essentials™ Full Motion TV Wall Mount. Your concern about the mount's stability on a masonry wall is important to us.
We recommend double-checking the installation instructions to ensure all steps were followed correctly, especially for masonry walls. If the problem persists, please reach out to our Best Buy essentials customer support team (1-866-597-8427). They can provide additional support or discuss options.
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wall mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works fine but was extremely disappointed by the package when we reieved it. It was a used product, and parts were out of the original packing and no directions were included
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello HopeC,
I personally would like to apologize for the experience that you have been through with our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs. This is alarming to know that and would be disappointed as well. If you have any questions or concerns, you can contact our customer service at 1- (888)-237-8289 Daily 8am - 9pm CT.
Best Buy essentials
Molina
www.bestbuy.com/support
Be sure it’s what you want…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s a reason I rarely shop at Best Buy. You only have two weeks to return an item—no other store does that. I’m done.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Best Buy Essentials Support
Angela
https://www.bestbuy.com
Cheap quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 32" tv and it didn't work.... not a high quality mount.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Steelmassey2000!
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. I understand that it didn't work on your 32' tv. That can be disappointing, But we would be happy to check it and look other options for you. Please, use the link below to reach us at your earliest convenience.
Best Buy Essential Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Directions very poor Did not fit the TV that’s recommended
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello JohntK,
We are very sorry to read that the wall mount does not fit with your TV. I truly understand how inconvenient this must be for you, but we would be more than willing to check any available options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Best Buy Essentials
Could be a good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this 09/18/2023. It is 12/01/2023 and still have not received this.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi,
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
hard to keep it in position
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with it..its a good price but its really hard to keep it in good position ....
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi tvwall,
Thanks for taking the time and effort to leave a review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. We apologize that our product did not satisfy your expectations. All feedback is highly appreciated, as it enables us to further develop our products and services. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Best Buy Products
Lisa
https://www.bestbuy.com
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terribe item. Terrible customer service. Do not purchase
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Linn,
Thank you for taking the time to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs. I apologized for the inconvenience you have been through with the product as well as with the customer service. To further assist you, you can contact our customer service at 1- (888)-237-8289 Monday-Saturday 8am - 9pm CT.
Best Buy essentials
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Upsetmama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t fit my 39 inch tv and now I can’t return a horrible return policy
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for writing a review about our Full Motion TV Wall Mount for Most 19–50" TVs! We understand that the wall mount won't fit on your 39" TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance product warranty.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Not as advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not tilt up or down, would've been nice seeing as it says full rage of motion.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .To tilt of TV up or down, could you please hold the top and bottom edge of TV, then tilt the TV forward and backward? Thanks.
Too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not liked, Too expensive. I found similar one for less money
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Geo24,
Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. We understand you are quiet upset about the price of the product and we certainly value you as a customer but we also believe in the value of great experience, good quality, and customer satisfaction. We may not be the cheapest option in the market, but we try to add the most value by reinvesting back into our product and processes. All feedback is highly appreciated, as it enables us to further develop our products and services but if you have any more questions or concerns, please use the link below to reach us.
Best Buy Products
Lisa
https://www.bestbuy.com
Horrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not available at time geek squad was originally coming out which caused delay in my install
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Bestbuy product will not fit a Bestbuy brand tv.
No, I would not recommend this to a friendNot an easy assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete assembly instructions and parts were missing
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs, we're very sorry to read that the assembly instruction is incomplete and parts were missing, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Best Buy Essential Support
Irene
Cheap!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap! Hanging hardware is plastic-buy a sturdier unit
No, I would not recommend this to a friendNeeds to put everything that's needed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know yet because i haven't put it up yet. It didn't come with the screw"s.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the Full mount TV. I am sorry to read that you have not been able to use the unit as this the screws are missing. Kindly contact us to be able to check further options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us