Customer Ratings & Reviews
- Model:
- BE-MSFM
- SKU:
- 6451094
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the ease of use, installation options, and full motion capabilities of the Full Motion TV Wall Mount. Many find the price reasonable and appreciate the adjustability and compatibility with various TV sizes. However, some customers have reported compatibility issues, difficulties with the tilt function, and challenges with the provided screws. A few customers have also expressed concerns regarding missing parts and unclear instructions.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Trip to ace Hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't cone with the right nuts to match the studs on the mount.
No, I would not recommend this to a friend - Cons mentioned:Screws
Overcomplicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was complicated to put together, and the supplied screws didn’t fit my tv. Had to buy a different mount.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi AndrewC,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black (BE-MSFM). I'm sorry to read that you are experiencing difficulties installing the mount on your TV. I know it can be dissatisfying. Please feel free to contact us at (888) 237-8289 for further assistance.
Shai|Best Buy Support
https://www.bestbuy.com
Works fine for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mount but unfortunately does not have a lot of mounting options.
I would recommend this to a friendwrong purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not able to adjust up/down or left/right just extends outward from wall
No, I would not recommend this to a friendDecent Wall Mount
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, but theres better options. The tilting function SUCKS
No, I would not recommend this to a friendStrong for a small TV, but not universal.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not align with the holes on a 32" TV. Had to use a drill to modify the mount and now the bracket is visible behind the TV.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback, Brs077. We're glad to hear that the mount is strong for your TV, but we're sorry to learn about the alignment issue with your 32" TV. Your experience is important to us, and we'll use your input to improve our products. If you need further assistance, please don't hesitate to reach out. Thank you for choosing Best Buy essentials! Ivy | Best Buy Essentials Support
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to use other screws but still very compact and strong.
I would recommend this to a friend
I
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] You should try it with some sort in your oven to get
No, I would not recommend this to a friendNot worth the trouble
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to instal and there is no way to easly attach the tv once the mount is attached to the wall not a big dan of of over all
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello AndreS,
Thank you for taking the time out of your busy schedule to leave a review of our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1- (888)-237-8289 Monday-Saturday 8am - 9pm CT.
Best Buy essentials
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Overall performance
TV mount
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV mount is not the best but also not the worst.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi 13ProMax,
Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - Full Motion TV Wall Mount for Most 19–50" TVs - Black. All feedback is highly appreciated, as it enables us to further develop our products and services. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Best Buy Products
Lisa
https://www.bestbuy.com
Poor return policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return unused, everything in the box. I was within 3 weeks since pickup and was refused a return unless I paid for a $50 membership. If i was a member, they give 30 days. What a scam Best Buy!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, Dennis. We’re sorry to hear about your experience with the return policy. Your feedback highlights an area where expectations and communication may need to be improved. Tine | Best Buy Essentials Support
Make Sure the Screws are Correct!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect screws were provided to mount the tv onto the bracket… this is a Best Buy product with their name on it, and it is suppose to be universal for mounting with all tv types, but the necessary hardware (screws) included was all wrong
No, I would not recommend this to a friendNo no no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a best buy insignia tv, this wall mount system did not even have the correct hardware for the tv. Spent a weekend tracking down parts at the local hardware store. Junk.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really know how it would have worked. For no apparent reason it was not delivered even though I was informed it was out for delivery.
No, I would not recommend this to a friendVery Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent an open box product with missing screws. So, I had to buy off the Geek Squad truck.
No, I would not recommend this to a friendMr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service man refused to install my tv. I will be returning the Mount.
No, I would not recommend this to a friendDoesn't fit all 50" TVs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems nice, but this did not fit my Samsung 50" curved TV...
I would recommend this to a friendTV wall mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as wall mount brackets go this one is fine. Range of motion is OK
I would recommend this to a friendAwkward, stiff, heavy TV mount.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy, Stiff, Don't like the motion capabilities. I was rushed when purchasing and now it can't be returned. Would not buy again.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Dmarie! I apologize for the inconvenience you’ve experienced with the Best Buy Essentials™ Full Motion TV Wall Mount. It’s disheartening to hear that the product didn’t meet your expectations, especially when you were rushed during the purchase and now find it challenging to return. This is not the quality of product that we want to provide to our customers. Please consider reaching out to our customer support at 1-866-597-8427, and we’ll explore assistance options covered by the manufacturer’s warranty. Thank you for bringing this to our attention.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
- Cons mentioned:Compatibility
Overly complicated wall mount for tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, did not fit the TV I needed this for. Very tricky to try and determine how to connect this to the TV. Waste of time.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi 1279tnk23yar! I am truly sorry to hear that the Best Buy essentials™ Full Motion TV Wall Mount did not fit the TV you needed it for and that it was difficult to determine how to connect it. I understand how frustrating this experience must have been for you. This is an isolated issue, and we appreciate your feedback so we can improve our products and provide better assistance in the future. JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-most-19-50-tvs-black/6451094.p?skuId=6451094
