Deals Worth GiftingShop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Opens at 9 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 528 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Laser Lens Cleaner for its ease of use and its ability to improve DVD player performance. Many have found it effective for cleaning various devices, leading to enhanced performance. However, some customers have reported compatibility issues with certain devices, and a few have experienced playback problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 528 reviews
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Laser lens cleaner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bose radio, CD player was skipping very bad bad. The CD cleaner worked like a charm was easy to use. I very much recommend this before taking your CD player in for repairs.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thanks for the tip, RoseS! We're so glad the cleaner helped fix your Bose CD player—sometimes a simple solution really does the trick. Appreciate the recommendation!
      — Shiela | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Cons mentioned:
    Playback

    Rated 4 out of 5 stars

    Fixed my 4K Player With This

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this laser cleaner to fix the playback issue I had on my brand new Panasonic UB-820 4K UHD player. It doesn’t go through the cleaning process, but just spinning around was enough to clean my dirty lens.

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Lens cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well with my PlayStation 3 disc drive this is the first time I bought a lens cleaner I’m very impressed 10/10 would recommend and would buy again

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with us, and we hope to see you again soon. Keith | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Laser Lens Cleaner for CD/DVD/Blu-ray Players

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a couple of old DVD players and picked this up at Best Buy. I ran it on both just to be safe because they had been sitting in storage for a while. The DVD players worked, I don't know if this cleaner did anything but better safe than sorry. The disk looks pretty generic, but as long as it works is all that matters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Best!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent item! To long lasting DVD & Blue Rays Pkayback!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Cd lens cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy help to clean the lens on CD player & improve playing without skipping.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lens cleaner. Easy to use!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fun to use! Plays music while it works! A child could do it.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi WarrenSandwell! I am incredibly grateful for your positive feedback on our Best Buy essentials™ - Laser Lens Cleaner. It is always our priority to maintain excellent products that are easy and fun to use. If you need any assistance at all, please do not hesitate to reach out to us. Thank you for your support!

      JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814 BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cute and fun

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the color, easy to use, good fit, and not super expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This disc cleaner is a great investment! If you do not clean your Blu ray/DVD players that often, you will have issues! It's fast and efficient! A must buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for everything love this store l’m very hoppy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    it worked wonderfully. Didn’t have to buy a new sy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this lens cleaner from Best Buy.I had my doubts that this lens cleaner would work for my vehicle CD in my 2012 GMC pick up. I kept getting an error message saying check CD over and over. No matter how many different CDs II had my doubts that this lens cleaner would work for my vehicle CD in my 2012 GMC pick up. I kept getting a error message saying check CD over and over. No matter how many different CDs I tried I kept getting the same message. I took a chance on this lens cleaner from Best Buy instead of worrying about how many hundreds or thousands of dollars it would cost for me to change the CD radio component in the vehicle. Best Buy had it in stock and after walking out with it immediately put it in the CD turned it on and within I’m guessing about 20 to 30 seconds, the lens cleaner noticed that it was finished. I try to CD and it worked beautifully as all CDs have sense.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use

    Rated 4 out of 5 stars

    Easy clean

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic and thorough cleaner. It was easy to use and cleaned my player in only a few minutes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    CD Cleaner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. The multiple languages make it easy to understand how to get the best performance from your CD/DVD player. Works on all my devices. Even the primitive ones.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, CynthiaF, for your excellent review! We're delighted to hear that our Best Buy essentials™ Laser Lens Cleaner is working great for you and is easy to use. It's wonderful to know that the multiple languages make it accessible and effective for all your devices, even the older ones. Your satisfaction is very important to us. If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning, Performance

    Rated 5 out of 5 stars

    Dvd disk cleaner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love my dvd cleaner great deal works cleaning my dvd player in my suv.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thanks for the awesome review of the Best Buy essentials Laser Lens Cleaner! We’re so glad it’s doing the trick for your DVD player on the road—sounds like a smooth ride with crystal-clear playback. Love hearing it was a great deal too! |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning, Ease of use

    Rated 5 out of 5 stars

    Nice Blu Ray Cleaner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to use and cleaned my blu ray player really fast. I appreciated the audio instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player, Ease of use

    Rated 5 out of 5 stars

    Excellent cleaner.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mom who told me that her dvd player wasn't loading any disc. They were also skipping when it actually played. It was easy to use and understand. Didnt take long. Now her dvd player plays dics like it was brand new. Great product and price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Performance

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Works just they way it is intended! Made a big difference.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Delores -- thank you for the glowing review! We’re so happy to hear the lens cleaner made a noticeable difference. It’s great to know it’s doing its job and helping you get the best performance from your devices. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    CD Player

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work for my specific CD player as I made a mistake in my research for it. No problem with the product itself as it just wasn’t compatible. Definitely looks easy to use.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thanks for the honest feedback on the Best Buy essentials Laser Lens Cleaner! We appreciate you sharing your experience—even if it didn’t work out this time. It’s good to hear the product itself looked easy to use, and we hope you’re able to find the right fit for your CD player soon. |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Laser for Blu Ray

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use . Worked immediately to allow me now to look at discs

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi JohnB,

      Thank you for your feedback! We're glad to hear that the Best Buy essentials™ Laser Lens Cleaner was simple to use and worked immediately for you. It's great to know that you're now able to enjoy your discs without any issues.

      If you have any questions or need further assistance, feel free to reach out. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    CD player cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and keeps cd player going good. Would buy again.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi MaryS,

      Thank you for your review! We're delighted to hear that the Best Buy essentials™ Laser Lens Cleaner is easy to use and keeps your CD player in good condition. It's great to know that you would consider purchasing it again.

      If you have any other questions or need further assistance, please don't hesitate to reach out. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

Sponsored