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Customer Ratings & Reviews

Your price for this item is $9.99

Customer reviews

Rating 4.4 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Laser Lens Cleaner for its ease of use and its ability to improve DVD player performance. Many have found it effective for cleaning various devices, leading to enhanced performance. However, some customers have reported compatibility issues with certain devices, and a few have experienced playback problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 528 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laser lens cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very easy product to use, especially with voice instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose cd update disk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New product and fast delivery. The bose update cd disk for the cd changer works the way it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Essentials DVD player cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a new dvd in a box set that was skipping. I chalked it up to a dvd player that needed cleaning. I went to Best Buy to get a DVD player cleaner. I put it in and sure enough, there was dust. The cleaning takes no time and is accompanied by a musical interlude. It was quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The use of this DVD cleaner was very easy to use and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Disc player cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good buy and very easy to use and can be use multiple times

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a good job. I recommend it for your cleaning purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Just what we needed and can be used over and over!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple fix for a skipping CD player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Our CD player was skipping and this fixed the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue ray cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple instructions. Easy to follow. Used with tray loading system on Samsung R580 laptop.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with the Best Buy essentials™ Laser Lens Cleaner. We’re glad to hear that you found the instructions straightforward and easy to follow. It's always great to know that our products work seamlessly with various systems, such as your Samsung R580 laptop.
      -Ed | Insignia Support |
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285"

      If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Greatly appreciated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product for the price. Easy to find in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does It's Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does what it is supposed to do. Pop it in and it cleans the lens.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your straightforward feedback! We're glad to hear that our product is meeting your expectations and effectively cleaning the lens. If you have any other comments or need further assistance, please feel free to reach out. Ivy | Best Buy essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job cleaning old CD player would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad to clean my DVD player with this product

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Cleans great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great to clean the lazer from an older dvd player

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Saved my vhs/cd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, noticed immediate improvement on my vhs/cd.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questionable solution

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work cleaning my cd laser. Still did not play after following instructions.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're truly sorry to hear that our Best Buy essentials™ Laser Lens Cleaner didn't resolve the issue with your CD player, Suzy. We understand how frustrating it can be when a product doesn't meet expectations, especially when you're trying to get your electronics working again.

      If you'd like to explore other potential solutions or need further assistance, please don't hesitate to contact our Best Buy essentials customer support team (1-866-597-8427). We're here to help! - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect worked great no issues would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still need this little guy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to find a laser lens cleaner disc these days - everyone has gone to using mp3 now...but my older Boze player started acting up, and this fixed it. Thanks you for having one available in your store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laser Lens Cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old (20+ yrs) vcr/dvd combo player started skipping sections when playing a dvd. I didn't even realize this was an available option. I thought I'd give it a try and glad I did. It solved the skipping problem I was having. Thank you Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    lens cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lens cleaner does just what it claims. easy to use

    I would recommend this to a friend