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Customer Ratings & Reviews

Your price for this item is $9.99

Customer reviews

Rating 4.4 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Laser Lens Cleaner for its ease of use and its ability to improve DVD player performance. Many have found it effective for cleaning various devices, leading to enhanced performance. However, some customers have reported compatibility issues with certain devices, and a few have experienced playback problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 528 reviews
  • Rated 5 out of 5 stars

    Great DVD Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. This was my 3rd one. I could not go wrong.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not for 4K players

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not play in our 4K Blu Ray player. The player is a tray player as the cleaner is advertised to be compatible with, but the player will not read it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      "Thanks for your feedback, TheCollector. I understand how disappointing it is when a product doesn't work as expected, especially with your 4K Blu-ray player. It's frustrating when compatibility issues arise.

      If you'd like to explore troubleshooting options or need other assistance, please contact our Best Buy essentials customer support team (1-866-597-8427). They're ready to help. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 5 out of 5 stars

    Amazingly Simple and Transmogrification Ability

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This actually fixed the problem with my cassette recorder not being able to play VHS Tapes! Amazing! Highly recommend this product. Can’t wait to try it on my record player to see if it will play CD’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very great item i chosse to use to get the job done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    CD Lens Cleaner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CD Lens Cleaner I purchased this because my Blu-Ray player stopped playing Blu-ray, DVD and CD discs...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Laser Lens Cleaner Worked Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did the job. Thought I was looking at a new XBox. But this Laser Lens Cleaner worked. All my games worked after I cleaned the inside. Would recommend it first before buying another XBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Cleaner

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my DVD player clean. I use it really. DVDs need the player to be clean or they freeze, or skip.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DISC Cleaners are Hard To Find In This Day and Age

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time will tell if this works on multiple occasions. I purchased this to help restore an old wii console as well as previous generation XBOX and PS3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cleaner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans both CD stereos and DVD/Blue Ray players, unsure the number of uses so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    C D Cleaner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was hard to find. Went several places before I found it at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bluray disc cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very modern up to date cleaner. Get this for your players now, as these ss becoming super hard to find now. Only downside is this isn't for slot taking bluray players. Just disc tray ones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laser Lens cleaner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work well with my Asus external computer cd player

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi MichaelE, we're sorry to hear the Best Buy essentials™ Laser Lens Cleaner didn't work well with your Asus external CD player. We understand how frustrating it can be when a product doesn't meet expectations. Please contact our Best Buy essentials customer support team (1-866-597-8427) for further assistance. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 5 out of 5 stars

    Laser Lens Cleaner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laser Lens Cleaner - Blue/White Overall rating* Excellent Did the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans dvd player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps for the cleaning heads on dvd player and tvs that are with dvdplayer in tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful item , work on game console and other cd or dvd drive systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked for Others

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product seemed good and it has worked for others. Unfortunately for me, my cd player appears to need repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best thing I ever did!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t use this item yet but when I do I’m sure I will be satisfied with my purchase,thank-you again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laser lens Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a very good job. Cd player was skipping and not playing right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cleaner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great on computer, cd player, dvd player and blu ray player. Helped with sound distortions and pictire clarity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can help, but ...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item turned out to be useful on a 4K Blu Ray player, but only after I lightly wet the tiny bristles with 99% alcohol and blew compressed air through the tray.

    No, I would not recommend this to a friend