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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Laser Lens Cleaner for its ease of use and its ability to improve DVD player performance. Many have found it effective for cleaning various devices, leading to enhanced performance. However, some customers have reported compatibility issues with certain devices, and a few have experienced playback problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 528 reviews
  • Rated 5 out of 5 stars

    Useful for laser lens players.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer this product because it has ten tiny Brushes compared to 2 or 3 from some lens Cleaners. I usually run a lens cleaner on my Dvd & Blu-ray player after so many hours. I can't say that cleaning your laser lens Does anything (how do they get dirty?) But out of habit i do clean them. I think This product does a fair job if there is Dust inside so the laser does not refract from dirt. Maybe this product is good to Keep my lens clean and my players will Work a bit longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did the job that was needed to preserve the past.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old late 90s awia stereo and it started having issues reading disc. This was recommended by a Best Buy employee before I gave up on my stereo and it worked like a charm. Now I can enjoy my music that’s I’ve collected over the years with my young sons as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player, Ease of use

    Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to follow and got the job done. Sony warns against cleaning their DVD players this way, but there isn't anyone doing repairs that cost less than a new player. So it was worth taking the chance, and now my DVDs play beautifully again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good cleaner disc.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned my drives very well, very easy to use, good bang for the buck!

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player, Performance

    Rated 5 out of 5 stars

    Laser Lens Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to clear cd player head on our Bose sound system. CD player works perfectly after cleaning with the disc.

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Fixed the old school CD player on car!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 2015 Chevy Traverse Navigation radio to put into my 2009 Impala and the CD player would not read most CDs. I thought I was going to have to take apart the radio to clean the optics but gave this CD cleaner a try. Worked perfectly and to good classical music. So far no problems reading CDs. If this doesn't work, then optics are real dirty or there is a worse issue. Going old school using USB and MP3 CDs to save money by cancelling SiriusXM and Prime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ancient technology.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly cannot fathom why most people would need something like this in the year of our lord two thousand and twenty five but it does what it says it does, so that's a win. If you need one, go for it brah.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    basic for troubleshooting & maintenance of cd/dvd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use,fair price to insure clean laser and troubleshoot performance problems with your cd or dvd.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    DVDs and CDs are working great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine. Easy to follow instructions we on the disc. I put it in the player, turned up the volume, and followed the instructions. All our DVD and CD players are working better.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Very happy. Would recommend to others.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for the great review! We're happy to hear that the Best Buy essentials™ Laser Lens Cleaner worked just as expected and that you're pleased with the results. Your recommendation means a lot to us and to other customers looking for reliable solutions.

      If you ever need more tech care accessories or support, we’re here to help. Thanks again for choosing Best Buy essentials™! Ivy | Best Buy essentials Support BBY-ExBrand_Best_Buy_essentials

  • Cons mentioned:
    Playback

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought my cd player on my Bose Radio was beyond repair. I was playing Christmas Cd. and they were skipping i call geek squad and was told this laser lens cleaner, i was so delighted it worked and I can play my cd's and audio bikes with interruption. Thank you so much

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, Eileen, for your wonderful review! We're delighted to hear that the laser lens cleaner worked perfectly and brought your Bose Radio back to life. It's great to know you're enjoying your CDs without any interruptions. If you have any further feedback or need assistance, please feel free to reach out. Enjoy your music! Ivy | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very Happy I bought this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the dyd/cd cleaning disc. It was very easy to follow the directions and worked fast. I have a old dvd player and this product brought it back to life.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    My CD's are smiling and my ears are, too!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, I am old school, and I use my Bose CD player all the time. This cleaner cleans so well, I don't need to change my ways!

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for your feedback! It's fantastic to hear that the lens cleaner is keeping your Bose CD player in top shape. There's something special about sticking with tried-and-true technology when it delivers great sound. Keep enjoying your music! Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t get any DVDs to record, used this once and then no problem at all to record.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Talk about instant results! So glad the lens cleaner got your DVD recording back on track, Wimpy002.|Angelica| Best Buy Essentials Prodcuts| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Clean Bluray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cleaner. Problem still exists, but after cleaning the bluray player multiple times, the problem went away.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for your review! We're glad to hear that the Best Buy Essentials Laser Lens Cleaner helped resolve the issue with your Blu-ray player after multiple cleanings. Keeping your devices in top shape is always a win! We appreciate your support and hope it continues to serve you well. Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Super Happy and Impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not believe it! I am an old school person and I still use a portable CD/DVD player. I looked everywhere as I needed a cleaner. I was excited to see the item was sold at Best Buy at a very reasonable price. Thank you Best Buy for allowing me to continue being ME.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your wonderful review! We’re happy to hear that the laser lens cleaner met your needs and helped you continue enjoying your portable CD/DVD player. It’s great to know that we could provide you with a product that keeps you connected to your old school roots. Enjoy your clean lenses and happy listening! If you have any questions or need further assistance, please don't hesitate to reach out. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Worked Well for Bose CD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laser Lens Cleaner worked to get our old Bose CD player working perfectly again.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, SueR. We're delighted the lens cleaner helped restore your Bose CD player and there’s something special about getting those classics playing perfectly again. Tine | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    ESSENTIAL ITEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST BUY ESSENTIALS DISC CLEANER did an excellent job of cleaning my DVD player.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, LindaD. We’re so pleased the disc cleaner worked as intended and helped refresh your DVD player’s performance. Tine | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it on an old dvd player and it was fantastic. The DVDs didn’t skip afterward.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience! We're so glad to hear the Best Buy essentials™ Laser Lens Cleaner worked wonders on your old DVD player. It's always great when a simple solution brings older devices back to life—no more skipping DVDs is a big win!

      If you ever need more helpful tools or tech accessories, we’re here for you. Ivy | Best Buy essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item at a low price.Item is not easy to come by anymore since disc format is becoming more obsolete but Best Buy had it.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for your feedback! We're pleased to hear that you found the Best Buy essentials™ Laser Lens Cleaner to be a great item at a low price. It's wonderful that you were able to find it despite the disc format becoming less common. If you have any other questions or need further assistance, feel free to reach out. Enjoy your new lens cleaner! |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

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