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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 537 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the Laser Lens Cleaner for its overall performance and ease of use. Many have found it effective on DVD players, and consider it a good cleaning disc at a fair price. However, some customers have reported compatibility issues, and a few have noted problems with playback and a lack of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 537 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    CD cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great! Purchased last minute in desperation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laser for Blu Ray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use . Worked immediately to allow me now to look at discs

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi JohnB,

      Thank you for your feedback! We're glad to hear that the Best Buy essentials™ Laser Lens Cleaner was simple to use and worked immediately for you. It's great to know that you're now able to enjoy your discs without any issues.

      If you have any questions or need further assistance, feel free to reach out. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player, Ease of use

    Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to follow and got the job done. Sony warns against cleaning their DVD players this way, but there isn't anyone doing repairs that cost less than a new player. So it was worth taking the chance, and now my DVDs play beautifully again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    CD player cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and keeps cd player going good. Would buy again.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi MaryS,

      Thank you for your review! We're delighted to hear that the Best Buy essentials™ Laser Lens Cleaner is easy to use and keeps your CD player in good condition. It's great to know that you would consider purchasing it again.

      If you have any other questions or need further assistance, please don't hesitate to reach out. Patricia | Best Buy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Fixed the old school CD player on car!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 2015 Chevy Traverse Navigation radio to put into my 2009 Impala and the CD player would not read most CDs. I thought I was going to have to take apart the radio to clean the optics but gave this CD cleaner a try. Worked perfectly and to good classical music. So far no problems reading CDs. If this doesn't work, then optics are real dirty or there is a worse issue. Going old school using USB and MP3 CDs to save money by cancelling SiriusXM and Prime.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    CD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work for my specific CD player as I made a mistake in my research for it. No problem with the product itself as it just wasn’t compatible. Definitely looks easy to use.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thanks for the honest feedback on the Best Buy essentials Laser Lens Cleaner! We appreciate you sharing your experience—even if it didn’t work out this time. It’s good to hear the product itself looked easy to use, and we hope you’re able to find the right fit for your CD player soon. |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Laser Lens Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to clear cd player head on our Bose sound system. CD player works perfectly after cleaning with the disc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good cleaner disc.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned my drives very well, very easy to use, good bang for the buck!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    DVDs and CDs are working great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine. Easy to follow instructions we on the disc. I put it in the player, turned up the volume, and followed the instructions. All our DVD and CD players are working better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prefect and works just as intended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a lifesaver. With this I was able to properly clean my own personal drives and my family's Blu-ray players. It really works and I highly recommend it to anyone who needs it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful for laser lens players.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer this product because it has ten tiny Brushes compared to 2 or 3 from some lens Cleaners. I usually run a lens cleaner on my Dvd & Blu-ray player after so many hours. I can't say that cleaning your laser lens Does anything (how do they get dirty?) But out of habit i do clean them. I think This product does a fair job if there is Dust inside so the laser does not refract from dirt. Maybe this product is good to Keep my lens clean and my players will Work a bit longer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Happy I bought this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the dyd/cd cleaning disc. It was very easy to follow the directions and worked fast. I have a old dvd player and this product brought it back to life.

    I would recommend this to a friend
  • Cons mentioned:
    Playback

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought my cd player on my Bose Radio was beyond repair. I was playing Christmas Cd. and they were skipping i call geek squad and was told this laser lens cleaner, i was so delighted it worked and I can play my cd's and audio bikes with interruption. Thank you so much

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you, Eileen, for your wonderful review! We're delighted to hear that the laser lens cleaner worked perfectly and brought your Bose Radio back to life. It's great to know you're enjoying your CDs without any interruptions. If you have any further feedback or need assistance, please feel free to reach out. Enjoy your music! Ivy | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    basic for troubleshooting & maintenance of cd/dvd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use,fair price to insure clean laser and troubleshoot performance problems with your cd or dvd.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solves CD skipping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase an Onkyo 6 CD Disc Player and soon was experiencing skips on new CD's I purchased. I contacted by Best Buy Home Theater Designer, Casey Queenan, who immediately shipped me this product. It immediately cleared the problem. A couple of weeks later, I experienced the same skipping on another CD. Quickly ran this disc and again solved the issue immediately. It looks like my CD player must be sensitive to dirt and dust so I will need to use this product periodically

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Much better with the cleared eye!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble my card so 1718 years old and one owner before me and the CD player I bought a six CD said that was giving me trouble staying in and after a week the CD cleaner that I got from you I’m still using it because it probably hasn’t been cleaned ever 18 years so I did it it’s making a difference in me being able to hear the product

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Super Happy and Impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not believe it! I am an old school person and I still use a portable CD/DVD player. I looked everywhere as I needed a cleaner. I was excited to see the item was sold at Best Buy at a very reasonable price. Thank you Best Buy for allowing me to continue being ME.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your wonderful review! We’re happy to hear that the laser lens cleaner met your needs and helped you continue enjoying your portable CD/DVD player. It’s great to know that we could provide you with a product that keeps you connected to your old school roots. Enjoy your clean lenses and happy listening! If you have any questions or need further assistance, please don't hesitate to reach out. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 5 out of 5 stars

    Did the job that was needed to preserve the past.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old late 90s awia stereo and it started having issues reading disc. This was recommended by a Best Buy employee before I gave up on my stereo and it worked like a charm. Now I can enjoy my music that’s I’ve collected over the years with my young sons as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    I Can See Clearer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price, does the job. Easy to use, put it in and let it do the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As easy as it sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was about ready to give up on our aged blu-ray player, because it was skipping and stopping. After reading the reviews for this product, I decided to buy one. Glad that I did. Followed the instructions and the blu-ray players problems were resolved.

    I would recommend this to a friend
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