Customer Ratings & Reviews
- Model:
- BE-HCL303
- SKU:
- 6463814
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Laser Lens Cleaner for its overall performance and ease of use. Many have found it effective on DVD players, and consider it a good cleaning disc at a fair price. However, some customers have reported compatibility issues, and a few have noted problems with playback and a lack of instructions.
This summary was generated by AI based on customer reviews.
Doesn’t work for PS4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for what I needed it for but might be fine for other applications.
No, I would not recommend this to a friendCheap enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work in my panasonic 4k bluray player but maybe it was the player.
I would recommend this to a friendUnsure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two of these disks to complete my gift certificate obligation. I haven't even opened either of them and don't know why I even had to get them
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your thoughts with us. We understand that sometimes purchases can feel uncertain, especially when fulfilling obligations. If you have any concerns or need assistance with the Laser Lens Cleaner, please contact our Best Buy essentials customer service team (1-866-597-8427). We’re here to support you and ensure you’re satisfied with your purchase. Your feedback is important to us, and we’re always here to help! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Dvd player
it was a gamble that ddin't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well...n ow that i realize the dvd cleaner is $15 and a new DVD player is $20-something, i'd recommend just replacing the device. I did buy this item in good faith but it did not repair my problem ... so, in the long run -- had i known then what I know now-- I should have just replaced the dvd player.
No, I would not recommend this to a friend Give it a Try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped but after each dvd I have to clean again, not sure if it’s the cleaning disk or the player
I would recommend this to a friend- Cons mentioned:Compatibility
Beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work in my lg ub. 4k blu ray player. Buyer beware
No, I would not recommend this to a friend Lens Cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lens cleaner works fine in regular drawer type players but not in a vehicle player.
I would recommend this to a friendLens cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as I expected. Not sure why it would not clean the CD player?
No, I would not recommend this to a friendGood Idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used once, hope it helped. Used once,hope it helped.
I would recommend this to a frienddidnt fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.helps but you got to clean everytime on next cd not effective
No, I would not recommend this to a friendpoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't do the job well enough, maybe it's a defective product.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, GerardoC, for your review of the Best Buy essentials™ Laser Lens Cleaner. We're sorry to hear that it didn't perform as expected and might be defective. Your feedback is important to us, and we appreciate you bringing this to our attention. If you haven't already, we recommend reaching out to our customer service team for assistance with a replacement or refund. Your satisfaction is our priority, and we're here to help resolve this for you. Ivy | Best Buy essentials Support
DVD cleaner disc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DVD cleaner did not work on our BOSE system. I had $10 in credit points and decided to buy a dvd cleaner but cashier said I would have to spend more than $10 to use it. I had to buy an overpriced candy bar to fulfill requirement
No, I would not recommend this to a friendUgg
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't really work the best would definitely not buy this product again
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi ChrisT, thank you for your review. We’re committed to making every experience great. Your insights help us achieve that goal. - Carl | Best Buy Essentials Support
- Cons mentioned:Compatibility
Tony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not keep this item would not work wouldn't play
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - Laser Lens Cleaner - Blue/White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Best Buy Essentials Support
Angela
https://www.bestbuy.com
Some what clean
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really clean game consoles. Can hear it cleaning inside machine but didn't super clean
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking the time to review our Best Buy essentials™ - Laser Lens Cleaner - Blue/White. I know that this could be an unfortunate situation. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Best Buy Essentials Support
Angela
https://www.bestbuy.com
Save your money!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked on q&a if it worked on Bose…answer was yes -follow directions…First off there were NO directions and the cleaner disc did absolutely nothing!! A waste of money!!!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm so sorry to hear that the Laser Lens Cleaner didn't meet your expectations. I apologize for the confusion and frustration caused by the lack of clear instructions. We understand that you were expecting a reliable and effective cleaning solution, and we're disappointed to hear that it didn't deliver. We'll take your feedback into consideration and work to improve our products and customer experience. Thank you for sharing your concerns. Jeth | Best Buy essentials™ Support.https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
Didn't do what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this on my old DVD recorder. It didn't work. The problem was not with the cleaner but with the recorder.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Iceman. Thank you for writing a review about our Best Buy Essentials Laser Lens. I apologize that this is not working with your old DVD player. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.|Best Buy Support
https://www.bestbuy.com
not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Was not any help to me. It did not clean the player at all the way it said it would.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi MichaelL, we understand your frustration with the Best Buy essentials™ Laser Lens Cleaner not working for you. We want to help resolve this. Please contact our Best Buy essentials customer support team at 1-866-597-8427, and they will provide further assistance. - Mae | Best Buy Essentials Support
I Don't Read Chinese (or whatever language it is)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap & most of the time I get the language in Chinese. I know if my blu-ray player lens has been cleaned or not.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello there,
Thank you for writing a review for our Best Buy essentials™ - Laser Lens Cleaner - Blue/White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 1-888-237-8289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Best Buy Essentials Support
Louise
https://www.bestbuy.com/contact-us
Didnt work for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I git this to try to clean up a 4k player, it unfortunately didnt work.
No, I would not recommend this to a friend