Customer Ratings & Reviews
- Model:
- BE-HCL303
- SKU:
- 6463814
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Laser Lens Cleaner for its overall performance and ease of use. Many have found it effective on DVD players, and consider it a good cleaning disc at a fair price. However, some customers have reported compatibility issues, and a few have noted problems with playback and a lack of instructions.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't perform as planned. Didn't clean cd lens...
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi SergioR,
Thank you for writing a review about our Laser Lens Cleaner - Blue/White. We know how frustrating it is that the laser lens cleaner is not working fine. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Best Buy Essentials Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
"Best Buy essentials" - doesn't work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TV/DVD player, which has a slot feed for the Disc. Recently it has started to report 'Incorrect disc' when I try to watch a favorite movie. I bought this Lens cleaner to help improve things, but unfortunately all I get is 'Incorrect disc' again. A total waste of time and money - and I still am unable to play my movies.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello there,
Thank you for writing a review for our Best Buy essentials™ - Laser Lens Cleaner - Blue/White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Best Buy Essentials Support
Louise
https://www.bestbuy.com/contact-us
Didn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Got stuck in the stereo. Had to take it apart to get it out. Returned this
No, I would not recommend this to a frienduseless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.useless m, bristles are too short bend easily when you try to moisten.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're sorry to hear that the Best Buy essentials™ Laser Lens Cleaner did not meet your expectations. We understand how frustrating it can be when the bristles are too short and bend easily.
Please reach out to our customer support team so we can assist you with alternative solutions. We're committed to ensuring you have a positive experience with our products and will do our best to help resolve this issue.
Thank you for bringing this to our attention, and we appreciate your patience. -Rolf | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
- Cons mentioned:Compatibility
Doesn’t work with PS5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on PS5 despite being told that it would.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Howlinghusky,
Thank you for your feedback. We do apologize if we did not meet your expectation with one of our products. For further clarification kindly check on our website www.bestbuyproducts.com/support.
Bestbuy Support,
Merjorie
www.bestbuyproducts.com/support
Can’t tell it works think it’s not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions are in English but all the track listings are in foreign language maybe Chinese. The cleaning cycle is about 2 minutes and really didn’t make a difference
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi YNWA! I am truly sorry to hear that the track listings are in a foreign language, making it difficult for you to use the product as intended. It must be frustrating to have the cleaning cycle only last 2 minutes and not make a noticeable difference in the cleanliness of your item. This is not the quality of product that we strive to provide to our customers. Please reach out to us at 1-888-237-8289 so we can assist you further and ensure your satisfaction with a solution covered by the manufacturer's warranty.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
Doesn't work in all items advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advertises that it works with video game consoles. It does not. It would not activate at all in my son's xbox s. False advertisement. So how do you clean a video game blu ray?
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We apologize for any confusion with our product's compatibility with video game consoles. Our product may not work with every console model, and we appreciate your feedback on this issue. As for cleaning a video game Blu-ray, we recommend using a soft, lint-free cloth to gently wipe the disc in a straight line from the center to the edge. Avoid using harsh chemicals or abrasive materials, as these can further damage the disc. Thank you for bringing your concerns to our attention, and we will work to improve our product information in the future. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
Do not buy this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the laser lens cleaner did not clean our DVD player well enough for us to watch our movies. Whether it was defective we will never know.
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money was hopeful Cd player would stop skipping. Not useful.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Silkia1! I am truly sorry to hear that the Best Buy essentials™ - Laser Lens Cleaner did not meet your expectations and was not useful in stopping your CD player from skipping. It's disappointing when a product doesn't work as intended. Rest assured, this is an isolated issue, and we appreciate you bringing it to our attention so we can continue to improve our products and services.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
Problems!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work as instructed on the disc. Had to return.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi SteveL,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Laser Lens Cleaner - Blue/White (BE-HCL303). We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Shai | Best Buy essentials Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wished i would have read the reviews. did not work .
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JeanaClair, this is not the experience we want you to have, rest assured that we will improve our products/service to our valued customers like you. For further assistance, please feel free to message us again. Gly | https://www.bestbuy.com/site/best-buy-essentials-laser-lens-cleaner-blue-white/6463814.p?skuId=6463814
yea save your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lol it didnt work at all nice chill music tho but dont waste your money.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Nook,
Thank you very much for taking the time to review our Best Buy essentials - Laser Lens Cleaner - Blue/White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Straight garbage. It will damaged discs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage.. doesn’t work at all. Huge waste of money.. it actually scratched the discs
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there. Thank you for writing a review about our Laser Lens Cleanser. I apologize that this cleanser does not work. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.|Best Buy Support
https://www.bestbuy.com
NO GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I USED THIS LASER LENS CLEANER ONE TIME!!! AND IT DON T WORK NO MORE. VERY UNHAPPY WITH THIS PRODUCT......
No, I would not recommend this to a friendNope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fix the issue and was a waste of money and time
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Jennifer,
Thank you for taking time to write a review our Best Buy essentials™ - Laser Lens Cleaner - Blue/White. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Best Buy Essentials Support || https://www.bestbuy.com/site/best-buy-brands/best-buy-essentials/pcmcat1608755959445.c?id=pcmcat1608755959445
Did not work as stated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work. I used it on mu we console because it stop playing games on cd.
No, I would not recommend this to a friendNot worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get CD to clean radio system no solution to clean it with and no kit to clean it.
No, I would not recommend this to a friendNot for new disc players
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work in units that feed the disc into the unit
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for writing a review about our Laser Lens Cleaner ! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
BestBuy Essentials Support
Shella
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Does not work...............................
No, I would not recommend this to a friendNone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did no fix my problem.. I believe the laser eye went out not jus cleaning
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi SlowP,
We appreciate your feedback and we're sorry for what happened. Please know that we are improving the quality this product by considering the feedback of our customers.
Bestbuy Essential Support
Lea
https://www.bestbuy.com