Customer Ratings & Reviews
- Model:
- BE-PMBT6B
- SKU:
- 6453629
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Lightweight Bluetooth Optical Standard Ambidextrous Mouse, especially its Bluetooth connectivity, overall performance, and ease of use. Many find the price surprisingly great and appreciate the battery life, weight, and size. The mouse's ergonomics and compatibility also receive positive feedback. However, some customers have expressed concerns about the scroll wheel's functionality.
This summary was generated by AI based on customer reviews.
Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality of my Logitech. Wheel not a smooth movement.
No, I would not recommend this to a friendJerky wheel motion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheel is not smooth in rolling through pages. ...........................
No, I would not recommend this to a friendWent bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working almost right away. Would not connect via bluetooth with new Mac Mini, iMac, or Lenovo laptop. Had to return to store.
No, I would not recommend this to a friendVery bad in consuming battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor battery, its consuming the battery within 2 months, due to that i need to change the AAA batteries every time, thats bad and expensive.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Madan,
Thank you for your review. We are sorry to hear that you are not fully satisfied in purchasing our product. We always try our best to get this resolve in a timely manner. We appreciate for bringing this to our attention. Kindly send an email to www.bestbuyessentials.com/support.
Insignia Support,
Merjorie
www.bestbuyessentials.com/support
Had to return. Stopped working within a week.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this mouse because it stopped working within a week. Maybe I picked the one with an issue, but regardless it stopped working
No, I would not recommend this to a friendNope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many buttons. Died right out-of-the-box. Too small for my hand.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi MichaelK! Thank you for your feedback. We're sorry to hear that our Lightweight Bluetooth Optical Standard Ambidextrous Mouse did not meet your expectations. We understand how frustrating it can be when a product doesn't work as intended right out of the box and doesn't fit comfortably. We'd like to make this right. Please reach out to our Best Buy Essentials customer support team (1-866-597-8427) so we can assist you further. Your satisfaction is important to us, and we appreciate your input as it helps us improve our products. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good...when it's working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as the title implies, it's not always working. It randomly freezes and nothing seems to fix it. I have to keep the old one on standby just in case. I've had it about 2 months. Wasted money, no matter how inexpensive it was.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for writing a review about our Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button! We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your mouse.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Slow
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The mouse was ridiculously slow. It felt like the polling rate was so low that it was only tracking once every other millimeter. So my mouse was skipping around the screen at 60 Hertz it's barely noticeable but when I used it on my 120 144Hz devices it was incredibly noticeable and very annoying. Don't buy, don't cheap out, just get them more expensive mouse. You won't regret it
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for the comments, as this situation, suggest you update the laptop's Bluetooth module driver.
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse stopped connecting to my computer. I’ve tried resetting my computer and still nothing. Others have had a similar issue. Do not buy
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for writing a review about our Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button! We know how frustrating is that your mouse won't connect to your computer. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with the product.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Cheap, but short-lived
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive—worked okay right out of the box, but died after about a year.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with the Lightweight Bluetooth Optical Standard Ambidextrous Mouse. We’re glad to hear it worked well initially, but we’re sorry to learn it didn’t last as long as expected. Your feedback is valuable and if you need assistance, please reach out to our Best Buy essentials customer service team (1-866-597-8427). We’re here to help! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Connection issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first, but the mouse keeps losing connection. The would mouse says it's still connected to my laptop, but it would stop working. I have to constantly re-pair the mouse to my laptop. I don't have issues with other Bluetooth devices connecting to my laptop.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Brittney! Thank you for your feedback on Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button - Black. We're sorry to hear that you're having connectivity issues with your mouse, especially after initially enjoying it. We'd like to learn more about your experience so we can improve our offerings. For assistance, please feel free to contact our Best Buy Essentials Customer Service at 866-597-8427 - Dalainne | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Great until it died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great and smooth until it stopped working a little over a month after buying it. It does not turn on, tried changing the batteries already, it's dead.
No, I would not recommend this to a friendNon-working Upon Arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived non-working. Best Buy made me go to the work to return a small value item. I'm leery of buying again.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor life expectancy, bought it just 4 weeks ago and today all of a sudden it won’t move at all so I unpaired it and tried to pair it back and my computer will find every single device but this mouse, tried to exchange it and they told me because is after 14 days there’s nothing Best Buy can do about it, won’t ever buy anything else from Best Buy.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I am sorry to hear about your experience with the mouse you purchased from Best Buy. It is disappointing to hear that it stopped working after only 4 weeks. Additionally, the fact that Best Buy was unable to assist you with an exchange due to their return policy is frustrating. It's understandable that you are disappointed and do not plan to shop with them again. We appreciate you taking the time to share your feedback and we will take this into consideration when evaluating our own purchasing decisions. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Poorly Designed Switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "ON/OFF" switch is small and difficult to move. First mouse I've had that needs two hands to turn on/off. Otherwise, it was expected for a wireless mouse.
No, I would not recommend this to a friendHeaded for the trash/recycle bin
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it's just the one I got but this was not a good value. It worked well for a few weeks but then started having problems. Every few minutes it shuts down the laser. The only way to get it back on is to turn the mouse off and back on. Of course, it is past the return time so I'll just have to recycle it. If you're considering a wireless mouse, look elsewhere.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your honest feedback about the Best Buy essentials Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button. We apologize that the product didn't meet your expectations, especially since it stopped working properly after a short period of time. We understand how frustrating it can be to deal with faulty products, and we appreciate your diligence in trying to troubleshoot the issue. Unfortunately, as you mentioned, it's past the return window, and we can't accept returns at this point. However, we appreciate your warning to others considering purchasing this product and will take your feedback into consideration as we work to improve our offerings. Thank you for giving us the opportunity to learn from your experience. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Bluetooth Mouse Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am just too lazy to return this poorly designed item that I cannot use because no batteries work in it. I should have known when I opened the box and saw there were no directions on how to insert the batteries. It worked for a few weeks and then stopped. Has not worked since. And it is overpriced.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi ReginaH! We apologize for any inconvenience this may have caused and want to make sure you are completely satisfied with your purchase. It's important to us that our customers have a positive experience and we will do whatever we can to make things right. Please give us a call so we can set up an appointment with the Geek Squad in-store to assist you with resolving this issue. Thank you for bringing this to our attention and giving us the opportunity to make things right for you.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Too low quality expensive Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too low quality expensive Price I don't recommend it
No, I would not recommend this to a friendfragile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drop it once, the left button does not click, Very disappointed.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi CurtisN! I am truly sorry to hear that your Best Buy essentials™ Lightweight Bluetooth Optical Standard Ambidextrous Mouse is not meeting your expectations, especially with the left button not clicking after just one drop. This is not the quality of product that we want to provide to our valued customers. Please know that we are here to offer assistance covered by the manufacturer's warranty, so please do not hesitate to call 1-866-597-8427 for further support.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Lost connection in middle of work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited as I would be able to use for my laptop and desktop but yesterday it stopped working, the Bluetooth would not reconnect, it was in the middle of doing a report, lost 30 minutes trying to reconnect and then just called it quits and had to finished working from my laptop. I just bought in July and would return but I am pass the return period.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Foodtravelventure,
Thank you for taking the time to review our Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button - Black. I personally would like to apologize for the experience that you have gone through, I know it can be really frustrating, Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1- (866)-597-8427 Daily 8am - 9pm CT.
Best Buy essentials
Molina
www.bestbuy.com/support