Customer Ratings & Reviews
- Model:
- BE-PMBT6B
- SKU:
- 6453629
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Lightweight Bluetooth Optical Standard Ambidextrous Mouse, especially its Bluetooth connectivity, overall performance, and ease of use. Many find the price surprisingly great and appreciate the battery life, weight, and size. The mouse's ergonomics and compatibility also receive positive feedback. However, some customers have expressed concerns about the scroll wheel's functionality.
This summary was generated by AI based on customer reviews.
Bad Mouse
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it to work. No attachment to the computer provided.
No, I would not recommend this to a friendDoes not stay connected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great mouse until it fails to stay connected or track on your computer. Stopped working exactly 1 day after return window. Horrible waste of money. Just buy something at a higher price point that’s actually dependable.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello JDWils,
We are very sorry to read that the mouse failed to stay connected or track on your computer. We would be more than willing to troubleshoot it and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Best Buy Essentials
stopped working 2 weeks in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.suddenly stopped working right after the return period. none of my devices will connect to it anymore kinda disappointed.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm sorry to hear that the Bluetooth mouse stopped working suddenly, especially after the return period had expired. It's understandable that you're feeling disappointed and frustrated. We apologize for the inconvenience this has caused. Can you please contact our customer service team so we can try to troubleshoot the issue and see if there's a solution or replacement option available to you? We value your feedback and would like to make it right. In the meantime, I'll also make sure to pass on your experience to our quality control team so we can investigate the root cause of the issue and take necessary steps to prevent it from happening again in the future. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Waste of time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. I needed a Bluetooth mouse for work and got this. I came fast but did not turn on or connect. waste of money.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with our Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button. We apologize that the product did not meet your expectations and failed to work as intended. We appreciate your feedback and will take it into consideration as we continue to improve our products. Jeth | Best Buy essentials™ Support.https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Bad one?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I got a defective one? It does not track -pointer would briefly move a 1/8" and then never- despite different laptops, pads. The buttons worked, so it was not a connection issue.
No, I would not recommend this to a friendMouse not durable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't last a month, and it doesn't work. Taking it back
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thanks for your feedback on the Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse, JonR. We appreciate you letting us know about your experience.
We understand your disappointment and want to ensure you have a positive experience with our products. Please contact our Best Buy essentials customer support team (1-866-597-8427) for further assistance. - Mae | BestBuy Essential Support
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy a Bluetooth mouse again. I have had trouble with this since day one. I finally threw it in the trash. Worked when it wanted to, and I think slower than a regular mouse.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello CARSTARTERINSTALLATION,
Thank you for taking the time to review our Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button, we're very sorry to read you are experiencing this issue with one of our products. For more questions and product support you may contact our customer service at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST.
Chelsea
Best Buy Essentials
Needs Improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are problems with Bluetooth connectivity. More importantly it does not provide an elegant way to put the batteries and take them out. Please review these two.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi KarthikB,
Thank you very much for taking the time to review our Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button - Black. I apologize for the inconvenience that this matter has caused you, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
BestBuy Essentials Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
faulty mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse was faulty; it wouldn't power on even after swapping the batteries. I returned it and opted for a Logitech replacement instead.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Flowers, this is not the experience we want you to have. I can see how this would be a major inconvenience for you. Rest assured that we will work on this, so it will not happen again. If there is anything we can do to improve our products/services, please feel free to reach us out. Gly | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse isn’t worth it. Worked great for 35 days then died. It connects with my computer but will not function. Can’t return it.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Freezer, we sincerely apologize for what happened on this Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button, this is not the experience we want you to feel. To address this concern as soon as possible, you can contact our customer service by calling at 1-888-237-8289. | Gly | Best Buy Essentials Products | https://www.bestbuy.com/site/best-buy-brands/best-buy-essentials/pcmcat1608755959445.c?id=;
Haven't used it yet...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No impression yet. I was confused that it didn't have an adaptor for my computer.... I don't know that the tech had any idea about it either. He took mine off my original computer!
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Sorry for your bad experience. This mouse needs to connect and work on the Bluetooth paired mode, doesn't use the USB dongle.
Won't maintain connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not stay connected to the computer.this makes it a real pain to work with as someone who uses the computer for work. Searching for the connection ,finding the mouse on the computer.its really alot
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello there. Thank you for taking the time to leave a review on Best Buy essentials™ - Bluetooth Optical 6-Button Mouse. I understand that the lose connection for this unit is very inconvenient for you. Kindly try to change the batter of this mouse to get a better connection. If this still did not work, please contact us.
Mary II Best Buy Essential Customer Support
Broken on Arrival
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not power on out of the box for me. I guess I should have spent more.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm sorry to hear that you experienced an issue with your product not powering on out of the box. It's always frustrating when a new product doesn't work as expected, especially after investing in it. In this situation, spending more may not necessarily guarantee a faulty-free product, as defects can happen with any purchase. I recommend reaching out to the manufacturer or retailer for assistance in resolving this issue. Thank you for sharing your feedback, and we hope you have a positive experience with your future purchases. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Needs better design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries were inefficient and they didnt work properly
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback. I’m sorry to hear that the Best Buy essentials™ Lightweight Bluetooth Optical Standard Ambidextrous Mouse didn’t meet your expectations due to battery issues. We appreciate your input and recommend reaching out to our Best Buy essentials customer service team (1-866-597-8427) for assistance with a return or exchange. If you have any other questions or need further help, we’re here for you. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Best Buy Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. It kept loosing connection. Would not recommend.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Customer1! I'm sorry to hear that you're not satisfied with the Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button - Black. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet your expectations. We'd love to learn more about the issues you encountered so we can address them and do better in the future. For assistance, please feel free to contact our Best Buy Essentials Customer Service at 866-597-8427 - Dalainne | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
Needs better quality check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse stopped working less than 2 weeks after it was bought. Just stick to logitech
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi Jake! I am truly sorry to hear that your Lightweight Bluetooth Optical Standard Ambidextrous Mouse stopped working so soon after you purchased it. We understand how frustrating it must be to have a product fail so quickly. Rest assured, we will make it right by offering assistance covered by the manufacturer's warranty. Please don't hesitate to call our customer service at 1-888-237-8289 for further assistance.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629
mouse not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quit working after three months. I was told i could not return it.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We’re disappointed to hear about your negative experience, Ronni. We’ll investigate and take corrective measures. - Carl | Best Buy Essentials Products
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing with Bluetooth it did not work. Will be returning.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .e apologize for the inconvenience you experienced with the Best Buy essentials™ Lightweight Bluetooth Optical Standard Ambidextrous Mouse. It is unfortunate to hear that the mouse did not work properly after installing with Bluetooth. We appreciate your feedback and will make sure to forward this information to the appropriate team for further review. If you have not already done so, please feel free to return the mouse to us for a full refund or exchange. Thank you for bringing this to our attention and we hope to have the opportunity to assist you with a more suitable solution in the future. -Ed | Best Buy essentials Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was used as a mouse for a tablet. Was dropped from a shirt distance and stoped working
No, I would not recommend this to a friendBluetooth mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this product. Every 20 seconds the mouse freezes. I am going to have to buy a new mouse
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi LanhaireJ,
Thank you for taking the time to review our Best Buy essentials™ - Lightweight Bluetooth Optical Standard Ambidextrous Mouse with 6-Button - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
https://www.bestbuy.com/site/best-buy-essentials-lightweight-bluetooth-optical-standard-ambidextrous-mouse-with-6-button-black/6453629.p?skuId=6453629