Customer Ratings & Reviews
- Model:
- BE-PMRF3B
- SKU:
- 6434806
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the Wireless Optical Standard Ambidextrous Mouse with USB Receiver, particularly praising its ease of use, overall performance, and affordable price. The mouse's compact size, wireless functionality, good battery life, and lightweight design are also appreciated. However, some customers have noted that the click sound is a bit loud and the grip is not very comfortable.
This summary was generated by AI based on customer reviews.
Kinda Plasticky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse felt a little too plasticky for me. Looked good though.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi MBBJ,
Thank you for the feedback. We do apologize if you are not .satisfied with the product
Renee
Best Buy Essentials
I do not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse did not work. It kept losing connection. No smooth scrolling either. Low end.
No, I would not recommend this to a friendThe USB Receiver was missing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB Receiver was missing from the box, was unable to speak on the performance of this product since I wasn't able to use it. Too late to return.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi CocoCkb, I apologize for any dissatisfaction you may have experienced. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Would not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple uses. Could not recognize USB.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi TimB!
We're truly sorry to hear that your Best Buy Essentials mouse stopped working. It’s certainly not the experience we want for our customers.
To help resolve this issue, please reach out to our Best Buy essentials customer support team (1-866-597-8427). They can provide troubleshooting advice or assist with a replacement, depending on the specific problem.
Thank you for your patience and understanding. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
There was no USB receiver. It's useless.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outer, shipping package was intact. But when removed, it was clear that the box had been opened. The battery was missing, and the nano receiver was not there. This means that the mouse was worthless. THERE IS NO USB RECEIVER! Because I didn't open the package for 15 days, it's unreturnable.
No, I would not recommend this to a friendNever delivered bad customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never delivered terrible customer service. No response at all.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We apologize for the delay in responding to your inquiry. We understand how frustrating it can be when you don't receive a timely response. We're committed to providing excellent customer service and we'll make sure to address your concerns as soon as possible. Please let us know if there's anything specific, you'd like to discuss or if you need further assistance don't hesitate to reach our Best Buy essentials customer service team (1-866-597-8427). - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worked less than 3 months and then dead.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on 7/7/2023, stopped working on 9/30/2023. Tried new batteries, different USB port and switch was set to on. Already passed the limited 2 week return date.
No, I would not recommend this to a friendDidn't work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work even with new batteries. I recommend a different type, this one is cheaply made
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm sorry to hear that the mouse didn't work for you even with new batteries. It can be frustrating when a product doesn't meet your expectations. I appreciate your feedback and will pass it along to the appropriate team. If you need help finding a different type of mouse, please let me know and I'll do my best to assist you. - Ed | Best Buy essentials | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shipping company is terrible I will never buy again online from bestbuy
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback on the Wireless Optical Standard Ambidextrous Mouse. We’re sorry to hear about your negative experience with the shipping company. We understand how frustrating this can be and apologize for any inconvenience caused. Your experience is important to us, and we want to ensure it doesn’t happen again. Please reach out to our Best Buy essentials customer service team (1-866-597-8427) so we can address this issue and assist you further. We appreciate your patience and hope to improve your future shopping experiences with us. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't waste your money :(
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase two of these- first one didn't work and the second one broke after two months.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm sorry to hear that you've had a disappointing experience with our Wireless Optical Standard Ambidextrous Mouse. It's unacceptable that the first one didn't work and the second one broke after just two months of use. I apologize for the inconvenience and frustration this has caused. We value your business and will look into this issue further to ensure that we're providing high-quality products that meet our customers' expectations. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-wireless-optical-standard-ambidextrous-mouse-with-usb-receiver-black/6434806.p?skuId=6434806
Piece of trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this the same time I bought my new computer. This thing sucks and was a waste of money. I am not able to utilize it because it no longer works.
No, I would not recommend this to a friendDon’t t get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very slow and it does not track well. I would never buy another one. My Microsoft is much better
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi,
Thank you for taking the time to review our Best Buy essentials™ - Wireless Optical Standard Ambidextrous Mouse with USB Receiver - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
Please visit https://www.bestbuy.com/site/best-buy-essentials-wireless-optical-standard-ambidextrous-mouse-with-usb-receiver-black/6434806.p?skuId=6434806
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad Not working well, poor quality Not recommend at all
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're truly sorry to hear about your experience with the product. Ensuring the quality and reliability of our products is important to us, and we apologize for any frustration or dissatisfaction this has caused you. Your feedback is invaluable, and we'll use it to address and rectify any issues moving forward. If you need assistance with a replacement or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-wireless-optical-standard-ambidextrous-mouse-with-usb-receiver-black/6434806.p?skuId=6434806
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of this mouse it doesnt work that good it skips around on my screen
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi JeremyS! We're sorry to hear that you're not satisfied with your mouse experience. We understand how frustrating it can be when a product doesn't meet your expectations. Rest assured, we offer a 1-year warranty on all our products, so please contact us to discuss your options on how to fix this concern. Your feedback is valuable to us, and we appreciate the opportunity to make it right. Thank you for bringing this to our attention.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-wireless-optical-standard-ambidextrous-mouse-with-usb-receiver-black/6434806.p?skuId=6434806
Brand response from BestBuyEssentialsSupport Team
Posted .Hi,
Thanks for your review.
There is no DPI button on this mouse, need adjust the pointer speed to slow, you can go to computer's MOUSE PROPERTIES and POINTER OPTIONS to adjust the pointer speed to SLOW.
Did not get tax paid back on refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to go to store twice as order was seprated upon picking up my mouse dongle was not in box . Hsd to go in store to return wait was oner 1/2 hr and refund shprted my tax paid
No, I would not recommend this to a friendBluetooth Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse was difficult to link to my lap top and I would not recommend
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello balley8313,
I am sorry to read that you are having difficulties connecting this mouse to your laptop. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST.
Chelsea
Best Buy Essentials
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Left click worked 3 times before it stuck up.
No, I would not recommend this to a friendSan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap and would not work. I am very disappointed.
No, I would not recommend this to a friendWorst Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy should be called worst buy ever product I bought for them seems to only last a year
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for writing a review about our Wireless Mouse with USB Receiver! We understand you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Best Buy Support.
Smooth, efficient, and very economical.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mouse! Smooth and works on any surface! 10 dollars cannot be beat. You do not need an expensive mouse for your everyday needs, will definitely keep it in mind if I need more.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your wonderful review! We’re happy to hear that you’re enjoying the Best Buy essentials™ Wireless Optical Standard Ambidextrous Mouse. It’s great to know that it works smoothly on any surface and offers excellent value for the price. If you have any other feedback or need assistance, feel free to reach out. Happy clicking! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285