Customer Ratings & Reviews

geek squad had been great. set up and all. i’ve had a difficult time because i’m old. tried very hard me. not always happy getting customer service. but it’s me i know

60 day returns is probably the must useful feature, especially if you buy a refurbished item or are undecided.

Prices are competitive. Merchandise is abundant and good quality, Service is helpful with a smile, The environment is inviting and friendly.

The bestbuy is always perfect for the deals and latest electronics in their stores

the Best Buy plus program has more than paid for itself with the number of times have had to replace screen protectors. Particularly with a teenager that is rougher on phones.

I've been a member of Best Buy Premium for several months now, and I can confidently say it's been worth every penny. The exclusive perks and savings offered through this membership are unbeatable. From free shipping on all orders to early access to sales and events, Best Buy Premium has truly enhanced my shopping experience. Additionally, the extended return window and dedicated customer support have provided me with peace of mind whenever I make a purchase. If you're a frequent shopper at Best Buy like myself, investing in a Premium membership is a no-brainer. Highly recommend!

I got this membership for a great price. This covers everything I bought. You special member deals first. If a price becomes lower of a product that you buy. You get the difference back on your card.

I have not really use and/or experience the value of this membership, other than knowing I have 90 days to return/exchange a product. I have not also use the services available from the Geek Squad.

I just moved from AZ to TX and needed a variety of new household appliances. Best Buy had the best prices, and products compared to many competitors, plus the free financing for 24 months made my move so much easier!!! I’ve also had to purchase 2 new TV’s amend mounts. The staff involved were all professional and very helpful

I have had excellent service at Best Buy after purchasing a new IPad. Scott was very helpful in dealing with a senior, offering a chair while he was explaining things to me and transferring everything from my old IPad to my new one. I came back the next day to see if they had an adapter so I could use headphones and charge at the same time and he spent a great deal of time searching for it and eventually found it. Customer service is excellent!

The membership is valuable, it gives you the peace of mind that your devices will receive the maintenance they need

3.5 stars I have been a Platinum level Best Buy member for many, many years but they stopped that program and started this one. I haven't ever really understood how it works, except that you have to pay for the higher level memberships now rather than earning them through purchases. For $49.99/yr, I get early access to sales, although I'm not sure when these sales are? I also get free 2 day shipping and an extended return policy to 60 days. I think there is something with tech support too but I'm not sure. I would say that if Best Buy wanted their program to be more successful, they need to have a more comprehensive listing of what you get for each level with access to more detailed explanations for each if you need it. From reading around, it doesn't seem that I am the only one with this issue.

Love this program because you get special pricing on many items and extended return times that are helpful because life is very busy and time flys.

The extended return window policy is the best one. The occasional sales prices are ok The reward certificate bonuses are nice when available on something you plan to buy regardless. (This is not an incentive to buy something you wont use just because of the bonus. I would not do that).

This protects my ability to buy a good product. Excelente

We have loved having this membership for the added deals & the free shipping is great!! We were able to get the products we need quick & at great prices. Thank you!!

I love having options that the membership offers like, if you don't like the product you have 60 days to try it out if you don't like it you can bring it back.

I recently opened my plus membership and for me it has already paid off in services provided thru the Geek Squad in setting up my new laptop.

Membership has worked for me, the cost of membership was offenses by the discount on my purchase, I will probably subscribe again to keep the benefits. The installation of our new kitchen aid dishwasher was very efficient and professional, I am used to doing my own installs, but never again.

This membership is real value. extended return time and peace of mind. geek squad support and more discounts on products and member's only event.