Customer Ratings & Reviews

I absolutely love my Best Buy Plus membership! The free shipping and extended return period make shopping much easier, while exclusive discounts and rewards points help me save significantly on my favorite tech. The customer service is always top-notch, making me feel valued as a member. Overall, it's a fantastic investment for anyone who shops at Best Buy!

The overall membership rating is great and Best Buy is online support and communication is great. I had an issue with my new laptop which required a screen per Apple. Best Buy my laptop fully unlocked into an area behind the registers for 5 to 10 minutes. Totally unacceptable. Then after all that they said they would not service the unit and they are Best Buy and not affiliated with AppleCare at all. I will never buy another Best Buy product again. This is the third time I have been burned on a major purchase

excellent glad I sign up for membership and definitely do again for 2026

This membership has helped us so far with issues we had on our appliance. Service provided under this membership is fast and no hassle.

We are so happy with our membership. Lot’s of discounts store wide.

Good services and a great customer experience and good service are all in our hands to ensure the quality and integrity that our customer experience will provide for the company in a competitive market and to help us to make our business better for our clients in a market that will benefit us and the customers who will benefit us the best

Love our Norman ok location. Customer service spot on

This membership helped me so much. Loved it,definitely recommend.

This is a great membership the benefits are great it it a great thing to have.

This membership is a real value. I would recommend for anyone to not miss this opportunity.

[Employee of bestbuy] Overall pretty solid plan, it helps to have the extended return policy especially if youre an indecisive person like me or you need to use something for longer than two weeks to fully deciding on keeping it or exchanging it, and if a price goes lower in those 60 days you can go in and ask for a match to the current price, two day shipping is nice when you need something soon but i can live without, but the member deals and early drops on certain things are for sure the best if you spend a lot on tech

The membership is great. I’ve gotten discounts on items that I wouldn’t expect. Also my returns, I can try them out a little longer before actually returning it. It gives you more time to confirm it that is the right product for you.

I bought the Plus membership the same day I got the PS5. The reason why I bought it was for piece of mind, just in case something went wrong with the PS5. The Plus membership would give me several more weeks to return or exchange my product since I was buying it as a holiday gift for the family.

I don't feel it is worth the money I paid. I rarely purchase big-ticket items and, at my age, I'm not into gaming, etc. We got "hoodwinked" into the purchase of the membership when we were told the high cost of a small refrigerator we wanted to bring into the store as we purchased another. We were told we could only have the old one recycled with either a cost or a purchase of the yearly membership. Maybe there will be something that breaks down where a larger purchase must be made, but to be receiving redundant notifications/emails about "deals" that mean nothing to us, it is just an added frustration!

I have not needed to use it yet But I like the peace of mind knowing it is there if I need it.

They are ok but I probably won't buy again. Washer shakes and no drum light in the dryer.

I thought this was one more of the typical memberships, however the value was provided immediately. Great customer support, plus an incredible discount. I’m recommending this to my friends and family.

Very afordable very helpful. Geek squad handy too understand store friendly

Prices are competitive with other retailers. Quality is always available

It is useful because the shipping is free, depends on the time you buy. It goes right away to your address. Ty Best Buy for this amazing customer service inside the store . We don’t time to waste time and to pick up the items , we work a lot . Ty again and have a nice day. God bless this store and employees. I am gonna continue buying here until they closed permanently. Is the best store of electronics.