Customer Ratings & Reviews

Best Buy Plus is honestly the best! The discounts I get are amazing and save me money on stuff I already planned to buy. Free shipping with no minimum is super convenient, and the extended return window gives me peace of mind with big purchases. On top of that, the member-only deals and early access to sales are a huge win. Totally worth it, it pays for itself fast!

Best Buy replaced a large screen TV that developed a screen problem. No hassle, just prompt, courteous replacement. New TV was delivered and installed by courteous Geek Squad. We are very pleased.

Well, most of the time it's a great feature as we get longer times to review items, and return windows. I was trying to purchase a Video card recently and each time I was lucky enough to get one in my Card they would charge my Credit Card, then 5 minutes later Cancel the order. This happened like 5 times. I called customer service and was told that was nothing I could do but to keep trying. Telling me to use a different Card or some other means. I believe they were treating me like some Auto Buy Bot for those GPU's even though I was a real person with a Plus membership and calling them on the phone. Needless to say, I had to purchase the GPU from Amazon instead. Also tried to purchase A TV and same problem, Warranty was $500 to extend but Samsung provided a free extended 4-year warranty, so again did not purchase from Best Buy. So this year, I have not used my Plus membership due to not being able to purchase anything without the orders being canceled. I may let it lapse this year, and if I need another high-dollar Item, repurchase.

jury is out on this one, I have not had the opportunity to use it yet

Best Buy Totaltech Membership Review Overview: Best Buy's Totaltech membership, at $199.99 per year, offers a suite of benefits aimed at tech enthusiasts. It's designed to enhance your tech shopping and usage experience with several valuable perks. Key Benefits: 24/7 Geek Squad Support: Handy for anyone with a lot of tech at home, offering help no matter where you bought your gadgets. Extended Warranties: Two-year protection on most purchases covers wear and tear, which is great for peace of mind. Exclusive Discounts: Members get special prices and early access to sales, which can save a lot of money over time. Free Delivery and Installation: This includes all your purchases, big or small, which adds convenience and value. Potential Drawbacks: Cost: It’s a bit pricey unless you frequently buy tech or need constant tech support. Value Proposition: If you’re not a regular tech shopper, the cost might outweigh the benefits. Conclusion: Best Buy Totaltech is best for those who invest a lot in tech and could benefit from ongoing support and savings. For casual buyers, it might not be worth the expense.

Best thing I ever purchased from BestBuy. The perks, the points, the protection. It’s all worth the cost, just for the peace of mind alone. Do yourself a favor and treat yourself with a membership. You won’t regret it!

My Best Buy Plus membership continues to impress! I recently purchased the 2024 LG G4 Series OLED evo 4K UHD Smart webOS TV, Meta smart glasses, and the Bose SoundLink Max portable Bluetooth Speaker—all in store. The in-person buying experience was smooth, and I appreciated the exclusive member pricing available right at the counter. The service was top-notch, and knowing that I can rely on protection plans and speedy support makes all the difference. I’m thrilled with the performance of each device, especially the TV’s stunning visuals, the Meta glasses’ innovative features, and the speaker’s powerful sound. This membership is truly a game-changer for tech enthusiasts like me!

I am a big fan of the membership program. It offers such great value and benefits. I have found it to be incredibly useful for my purchases. The savings alone make it worthwhile in my opinion. I highly recommend it to anyone who shops there regularly.

It's great having easy returns and special deals. Worth the annual price.

I buy at Best Buy because it’s easy and reliable. They usually have what I need in stock, prices are good (and they’ll price-match), and same-day pickup saves me time. If something goes wrong, returns are simple and Geek Squad can help—so I don’t stress.

Honestly, the Best Buy Plus membership is worth it. Free 2-day shipping, longer returns, and those extra discounts add up quick, especially if you’re grabbing camera gear or electronics. Pairing it with the Best Buy credit card just makes it even better since you’re stacking rewards on top of the perks. For $50 a year, it pretty much pays for itself.

I am still new to the membership. I purchased aftershokz with the memberships deal of the day and I saved but, the earphones were the simple ones vs the enhanced ones. I'm hoping the deals aren't steered to sell items otherwise wouldn't as quick if they weren't part of the perks of a membership. Similar to black Friday deals including not-so-great brands.

Love having the membership. Nice to have if or when needed. Also Best Buy is the store to go to buy all your appliances and electronics .

I do not know all of the ins and outs of laptop computers or phones for that matter. When my phone refused to respond to what I don't know about phones, I was very please to stumble on to Best Buy. The sales/technician told me give him about $50 dollars for a one year repair guarantee for help I said yes. He had my phone back working in about an hour and a half. No other companies in the repair business will do that for me. They want to sell me a by the month repair, but then when I have signed up, they tell me I need this and that and if I bought all of there promises out family would be out of cash. Thank you BEST BUY.

I am currently a My Best Buy Plus member, which costs $50 per year. Best Buy has another membership called My Best Buy Total, which costs $180 per year. With the one I have; you receive several benefits, such as free 2-day shipping and a 60-day return window on most products. Best Buy also has sales that are exclusive to My Best Buy members. If you upgrade to the Total plan, you receive several additional benefits that are worth it if you buy a lot of expensive electronics from Best Buy. For example, you get 24/7 tech support, VIP member support, 20% off repairs, and protection plans are included with most products as long as you maintain your membership. That includes AppleCare+ for all Apple products where AppleCare+ is available. If you typically buy AppleCare+ for your new Apple products, the savings could be significant if you subscribe to My Best Buy Total instead of buying AppleCare+ separately for each product.

This membership is the best thing since sliced bread. Member price, unlimited geek squad, support, extended return timelines and warranty. Gives me peace of mind for the price. You even get Microsoft 360 at a discounted price

Great value for frequent buyers. The member-only discounts and faster shipping have already paid for the membership. I love getting early access to deals and extra savings on tech. Definitely worth it.”

Great value. Would recommend to friends. Worth the price

I appreciate the unlimited geek squad support and the peace of mind knowing that my purchases are covered beyond the more limited warranties

I got this membership because I was recommended it buy a store associate, who actually helped me returned an item after it’s expired return date. Did not know that the membership includes a month to return items instead of its 14day return policy. Which is great opportunity for us as customers to try something out before actually being locked in to the item we choose. In my case I got the meta quest 3 and was not satisfied with it , therefore I returned the item. This membership has other great perks as Item discounts on top of store discounted items , 2 day shipping (which is great) and upcoming sales and events. Very great perks and well worth it, I personally myself might upgrade my membership to their Best Buy total membership.