Customer Ratings & Reviews

After years of membership we will not be returning to Best Buy. After purchasing a new MacBook + a docking station, I found that I could not connect 2 additional monitors at once. After spending over 1.5 hours on the phone with Geek Squad and 3 additional trips to the store to work with Geek Squad there, their 'experts' finally figured out that I had to convert the 2nd monitor to USB-C for it to work. (despite there being 2 HDMI ports on the docking station that they sold me, had me return once, and insisted had a driver problem that they attempted to correct for HOURS). This, however, wasn't what lost Best Buy our business; they lost our business because after all of this fiasco - I asked them to comp me the cord to convert my 2nd monitor from HDMI to USB-c --- since I had spend a good deal of money in their store and then a lot of hours, lost work time, gasoline, and incorrect 'fixes' from them. Their answer .... 'We are running a business so we can't give away products'. The offered me 20% off. So to save probably $20 dollars... Best Buy & Geek Squad lost customers forever.

Excellent prices, discounts and items, everything that you can get

It has only been 2 weeks. How can I give a review this soon?

excellent set up service at home following purchase of tv

I ordered online and within minutes I could pick product within an hrs. Best Buy customer service was great and fast service.

This membership is valuable to me as a best buy customer.

The prices plus the support of Customer Service Rep are excellent. The protection plan gives me a peace of mind.

This is the best value for your money! Best deals, shipping deals! Everything! Love this membership

Everything is ok with us. Service, really fast and nice.

I have had the best experience with My Best Buy Plus membership. I recently moved and have saved so much money on appliances, nest cameras and tech devices I needed. Plus I get free shipping! Customer service has also been stellar every time I've been in the store.

So far so good ,love the rewards and the 30 day return time !

Nice to have exclusive discounts for loyal shoppers, but I can't help but feel a lot of these discounts existed in some shape or form before. Free shipping used to be given to customers that spent a certain amount per year. Now you have to pay for that. A lot of the exclusive discounts don't apply to what I need. Also not happy about the move away from physical movie sales. I love having digital copies, but nothing beats the picture and sound quality for a 4K bluray of a big budget movie. Please don't end physical movie sales.

While there were definitely a few nice perks to having a membership. Overall I did not think it was enough to renew

very good, really quality price is unbeatable. Super

Excellent service and Excellent appliances. We"I'll come back

Was awesome in customer service and great staff. Great products too. Tbh the best tech store you can go.

they have just what you need in speakers/blue tooth great sound

This has come in handy and has saved us lots of money. With our move to a larger home, we purchased quite a few things and the membership was definitely a plus. I definitely recommend getting this.

This membership is a value because it keeps tract of my purchase and I had no trouble exchanging my item.

Great Samsung Soundbar with great quality audio! I bought it as a birthday present for my brother in law and he loves it!