Customer Ratings & Reviews

I honestly have not used it as much as I could have or should have. I'm sure it's a great benefit if you take advantage of it!

I think of Best Buy as a technology company. However, their ability to communicate with customers when installing their products is poor. This is especially true when they use subcontractors. I’ve waited two days to have my TV properly installed and on both occasions No one showed, and there was no communication. If I buy a mattress or a piece of furniture from other companies,I am over communicated with. To work through the Best Buy customer service support function is an exercise in aggravation, and sometimes futility. I buy most of my electronics through Best Buy and being a member so far has yielded little benefit.

The associate in store lied to me and said that the NFL Sunday ticket was included for free with either membership plan. I stopped doing business with you guys for several years after spending most of my adult life buying every TV, Computer, appliance, etc. from you guys when you started the whole membership stuff. I decided to give you guys another try and even opened a $4,000 credit line with your BestBuy Citi Visa Card. I spent $3,000 that day because you only give the 10% rewards on the initial purchase which in itself was sad. You would think it would at least be one day not one purchase. So I go to try and redeem the NFL Sunday Ticket and then it says I need to pay an additional $258 for the package. I later find out the information I was given about the motherboard they sold me was incorrect and one of the drives I purchased had to be returned as it would be a waste as the board was not capable of the speeds it was rated for. Had I known this I could have purchased 2 of the correct one’s for the same price and not missed out on the 10% rewards due to your single purchase policy. The absolute cherry on top was the $800 3D Printer I had ordered was delivered to the wrong house… Unbelievable first experience back. I feel foolish for opening this credit line. I paid off my balance in full and I’m considering closing the account.

Best decision worth the purchase really recommend it

The delivery and installation team was fantastic - seamless service!

The membership has been a convenience for my purchases. From the longer return window to the exclusive member deals, the membership has made my customer experience more pleasant.

One of my recent best purchases, gives me all the flexibility required being a student. Thank you BestBuy

Wasn't sure if I wanted it, but so glad i did. Been to Geek Squad a couple of times for various items. Haven't had any issues. Service is great.

I believe this membership is worth it and the laptop is great. The customer service was also amazing.

Very fast talking non personal representative for people spending nearly $1000.00

The access to Geek Squad support is great to have - you never know when you will need it, and you will probably need it for something. Also, purchasing this membership allowed me to get a discount on the main product I was purchasing at the same time, and the discount was more than what I had to pay for this membership, so the membership was in effect free - it was a no-brainer to get.

This membership was so helpful, with a great customer service assistance by Ryan.

Love the peace of mind getting product plans and having unlimited geek squad support.

I am not sure what the benefits of this membership is. May have missed some document explaining it. All I know is we are being inundated by Best Buy emails.

So far I’m loving it. Also just had my tv delivered yesterday and they were very friendly and helpful.

We went in for a repair n the staff helped us out n it turned out we didn’t need it The staff was wonderful n informative n helpful Thank you

Membership included extended warranty plus a discount on the printer that I purchased - A great Value!

Thank you for a excellent job on fixing my laptop.

I've had this membership just 2 weeks and it has already paid for itself in member special pricing and retroactive price matching. Highly recommend.

Haven't used it yet but am looking forward to using my privileges.