Customer Ratings & Reviews

I had a wonderful experience shopping at Best Buy. I bought the drone as a Christmas gift and have not used it yet, but I am excited for nicer weather to experience it. The customer service was wonderful and I had a quick experience.

Just saved over $100 because of the Best Buy Plus membership benefits! Best Buy is the best place to buy your electronics, computers, TV or stereo speaker systems! Keep up the good work Best Buy!

They helped to pick out the right product for my needs not just the most expensive.

“I signed up for My Best Buy Plus and it has already paid for itself. The free shipping is super convenient, and the member-only pricing has saved me money on a few big purchases. I also like the extended return window, since it gives me peace of mind when buying electronics. Signing up was easy, and I can see all my perks right in my Best Buy account. If you shop at Best Buy regularly, this membership is definitely worth it.”

Theres no reason not to get this. The value is there hands down. Best membership service available. The perks speak for themself.

I recently purchased the My Best Buy Plus™ annual membership, and it’s already paid off. The free 2-day shipping on almost every order is super convenient, especially for last-minute tech needs. I’ve also enjoyed exclusive access to special sales and early access to Black Friday deals—which helped me save even more. The extended return window is a major plus, giving me extra peace of mind when buying bigger items. The yearly membership pretty much pays for itself if you shop at Best Buy a few times a year. It’s a no-brainer if you shop online or in-store often. Customer service was friendly and helpful when I had questions about my benefits. Highly recommend for anyone looking to get more out of their Best Buy experience!

As soon as i reached the department that I was looking for an employee asked if I needed help. I was standing next the item I wanted and I said that I woukd like to buy one of these., he grabbed it and I was out of the store in less than ten minutes.

Definitely worth it! You get 60 days to return sonething instead of 25 days! Plus, i was getting some pretty sweet deals the more i purchased, the more points i accumulated which quickly turned into a $50 off deal for anything equal value or more. When i saw that, i looked into my plys account some more and found a bunch more dwals even better than the 50 off gift certificate. I buy items frequently from Best Buy, but not many of the items are worth getting best buy prorection (i.e. cables, adapters, etc), which is why i felt the plus membership best suited me. Dont get me wrong, after i earn my BA in college, ill be able to adford buying things as frequently as i do with trivial items, enough to justify the cost benefit analysis to get the better membership than the plus (blanking on the name) which gives you automatic best buy protection on the items you purchase thereafter. That ones a little pricey, but I recommend the plus membership for those who frequently buy from best buy, but occasionally make investments in otems that would typically need protection. Anyway, thanks forreading. Sorry my typing was sloppy. I highly recommend getting the plus membership!!!

I am still new to the membership. I purchased aftershokz with the memberships deal of the day and I saved but, the earphones were the simple ones vs the enhanced ones. I'm hoping the deals aren't steered to sell items otherwise wouldn't as quick if they weren't part of the perks of a membership. Similar to black Friday deals including not-so-great brands.

Worth every penny as this membership that has an extended period for returns and on top you would be the first one to know about their exclusive deals and services offered

This membership really helps if you need to use the Geek Squad. I always double check now though if they tell me my membership has expired. In the pass they have told me that and come to find out we were still active. We lost a printer that way.

Best Buy’s Totaltech program is a game-changer for tech enthusiasts and everyday users alike. For just $199.99 a year, members gain access to an impressive array of benefits, including 24/7 Geek Squad support, free delivery and standard installation, and exclusive member pricing on select items. The program also includes up to two years of product protection with Best Buy Protection or AppleCare+ on eligible purchases, offering unparalleled peace of mind. What sets Totaltech apart is its focus on convenience and value. Members enjoy extended return windows and personalized tech support for devices purchased anywhere, making it a one-stop solution for all their technology needs. Whether you’re setting up a smart home, troubleshooting a laptop, or simply seeking expert advice, Totaltech delivers. The program shines for anyone who frequently purchases electronics or requires ongoing tech support, transforming potential headaches into seamless experiences. Totaltech isn’t just a membership—it’s a smarter way to manage your tech life.

my Best Buy plus membership is a good value with special offers and extra discounts.

Best Buy always have best deals & best service delivery to make our customers happy

I love having this membership. An unexpected benefit of the membership is the expanded return policy. I just know it saved me once

It was okay. I didn’t know that this added feature was auto added to my purchase. I did not know if I could refuse this membership or not. It’s kinda like I was forced into getting it as it was added to my purchase. I wish I was told before hand and was explained to me before it was sold to me.

For the cost, this membership is a good value if you shop electronics or appliances at least once every couple of months or a few times a year. For many items, I often see a "plus" price that is comparable to Amazon/Target/etc, or better, and often on items that aren't on sale at other places. In addition, I see Plus prices on top of sale prices on many items, giving a very nice discount. I buy most of those types of items from Best Buy if they have what I'm looking for when I need it. Just one Plus savings on an item like TV or refrigerator pays for the membership for a year. The customer service from Best Buy couples with the membership and makes shopping at Best Buy worthwhile. Service in-store is usually good, and online service has been excellent. This is speaking from years of experience purchasing online from Best Buy. Deliveries are quick, and any issues are taken care of right away. Returns in-store are smooth and easy. Almost all of my electronics/appliance purchases are done through Best Buy nowadays, from refrigerator to tv to tablet to computer accessories to small appliances, you name it...there's always a decent selection and often a Plus price to sweeten the deal, along with 2-day shipping (which often arrives in one). They carry more categories of things online than you see in-store, so it's worth shopping online with them when looking for items. The sales and events for Plus members are decent, but I find that I normally go looking to buy things when I need them, which may or may not coincide with a sale event. However, I've gotten a deal from the Plus price often enough that I'll renew it again when it comes up.

I give it a good rating; the staff member's attention was good and friendly but very slow. I think they should improve their customer service.

Worth every penny! Great value and totally satisfied with the membership.” • “Excellent perks and top-notch service. Highly recommend becoming a member!” • “Been a member for months — smooth experience, great benefits.” • “Customer service is always helpful and the membership pays for itself.”

This membership offers excellent benefits like exclusive deals and extended returns. It’s very useful and worth it for frequent shoppers. Highly recommended.