Customer Ratings & Reviews

I've had the My Best Buy Plus™ membership for a while now, and it's been a great experience. The biggest thing for me has been getting early access to sales. I was able to get a new monitor during a member-only event, and it felt awesome knowing I got a jump on the crowd. The 60-day return policy is also huge—it gives me plenty of time to set up and test out my electronics without feeling rushed. I also appreciate the free shipping, especially since I live a little far from the store. Overall, the perks really make the membership feel valuable and worth the small annual fee.

As a regular Best Buy customer, I can confidently say that enrolling in a My Best Buy membership has completely changed my shopping experience for the better.

Best Buy Plus membership is worth it if you shop at Best Buy regularly. Free 2-day shipping with no minimum, member-only deals, and a 60-day return window add real value. Occasional shoppers may not see much benefit, but frequent buyers can easily make the membership pay for itself.

Bought a computer in April and the sales associate said that he could see us getting a $400 refund coming up. That we would get an email and then we just have to call the store. We never got an email but I did check and found the computer was on sale by $300. I just called the store and they issued me the refund. For the price of the membership and the refund it is something I would sign up for again. I just wish I would have gotten the email and that I could get a different payment method (best buy credit card). If I would have already paid off the card I'm not sure how they would have refunded the money because they do the credit the original payment used.

Initially, my wife and I were going to decline this membership. However, our LG representative salesman encouraged us to go ahead and purchase it, with the anticipation of potential price matches down the road. To date, we have lowered our purchase price by $200. So even with the roughly $50 membership price, we are net positive $150. We are glad we purchased the membership.

I was looking for a TV for my mother for her 64th birthday because she's home bound due to illness & age. She loves this TV it shows a beautiful quality picture. This wasn't the one I went in the Best Buy deal to buy but with the help of the sales guy I walked out a happy customer. And my mother enjoys it everyday.

I had recently bought a new computer from Best Buy. Unexpectedly I ended up in the hospital and never got to set my computer up until after the fifteen day return policy expired. Upon setting up my computer, we found out it had major hardware corruption issues. Not knowing what to do, I asked Best Buy for advice. The manager, Collin not only took care of the problem, but I got some money back since the computer was now on sale. He signed me up for the Plus plan which now gave me more time to see if any more problems arose with my NEW computer that he had shipped to me the same day! On a Sunday! I was so overwhelmed by his kindness, I cried. In a crazy world, this young man was tops!! Top rating for his service and his human kindness !! And now I am getting a 25.00 reward toward purchases. I have this plan for a year and will never go without it again!

The My Best Buy Plus membership has been completely worth it. The member pricing alone has already saved me money, and having access to fast shipping and exclusive deals is a huge bonus. The added protection and support from Geek Squad gives me peace of mind whenever I’m buying electronics for my home and family. Overall, it’s a solid value that makes shopping at Best Buy easier and more convenient. Would definitely recommend!

I’ve been overall satisfied with my tv, the customer service and support is off the chain’s outstanding! I had what I thought was an air bubble on my tv .. the awesome assistant came over and cleaned what I thought was the air bubble , which turned out to be just dirty. We both left happy and satisfied and both learned something that day

I signed up for the membership and it has already paid for itself. The exclusive savings are great, but what I really value is the extended return window and the free shipping. It just gives me extra peace of mind when shopping. Best Buy’s service has always been reliable, and this membership makes the experience even better. Highly recommended!

I decided to have a membership in Best Buy because I’m a college student and I think Best Buy has some great offers so I decided to invest on the membership because it gives me a lot of alert of when prices go down. There’s some other discounts and if you have. The membership it easier to get your stuff faster.

Made returning products I was unsure about much more comfortable. Had to buy a laptop for travel and wasn't sure if it would work, unfortunately it didn't. But BB made it easy with the 60 day window to test the laptop and exchange it for a better version that suited my needs

Picked up 2 of these at purchase to replace a pair of 24 LGs. I'll admit, I didn't realize they were 240 Hz monitors until after purchase. Kinda threw me, but they're easily clocked to anything below without issue. Running on both linux and win platforms with a 7900XT, I push outs from DP but scale down to HDMI at the sending side. I'm not the most fickle on monitors and the wonky cabling might be quality degrading, but I don't like being jerked around. In this case, I don't feel jerked around. I think Best Buy did me a solid, so... review time!

The Best Buy in Waco did a good job. I hate the tv I bought. The color is terrible. I have tried to adjust it every way possible but it still looks bad. The picture in the store was beautiful but not at my house. Very dissatisfied with my choice.

Always been happy with any service we've received from Best Buy. Our experience this time was no exception and everything worked out in a timely manner and completed as planned. The Geek Squad third party services were excelent and couldn't have set it up better. Everyone did their job and was very courtious and clean. Made sure we were happy with and agreed to what was done or said. Very happy with our new built in 27" KitchenAid overn with convection and Air Fry. Never had Air Fry before do to space so this will be great once I learn the in and outs.

No-hassle return for a monochrome HP printer I had purchased 18 months earlier along with a 5 year Geek Squad protection plan. I also received credit for the new print cartridge I had just installed. The first thing I purchased with my store credit was a Best Buy membership that would cover ALL my new purchases instead of purchasing a separate protection plan for every purchase. The annual membership is more cost effective (e.g. I paid for a 5 year contract on the HP printer but lost the extra 3-)1/2 years of coverage when I returned it.)

My Best Buy Plus has been an excellent experience for me so far. The membership benefits feel real and useful — especially the exclusive deals, faster shipping, and extended return window. Everything has been smooth and convenient every time I’ve used it. It definitely adds value if you shop at Best Buy regularly. I’m very satisfied with the service and the overall quality of the membership

I have a good experience with this membership. This membership actually saves money, and the extended protection and support make a huge difference. It's reassuring to know help is available when something goes wrong; instead of dealing with extra costs later, i got this when i purchased my laptop

Membership gave me disPurchasing the membership was an incredible experience. Not only did I gain access to exclusive content, but it also generated significant discounts on future purchases. The process was simple and the customer service was exceptional. I highly recommend the membership to everyone; it's really worth it for the benefits it offers. counts.

Membership happened within a sale, and from beginning to end the process is relevant to our needs as consumers. 60 day price guarantee. In addition to the overall membership rating...Before Delivery, setup, and questions answered from the crew, what BestBuy did for me was help me simply change my selection over the phone when I chose a different w/d unit for our house. It took less than 10 minutes and it was all over the phone. Later after the sale I went and purchased the 5 year warranty directly at the stores check out which took less than 3 minutes.