Customer Ratings & Reviews

Sales agent we dealt with was awesome. He was extremely knowledgeable about our cell phone purchase. Easily transferred info from old phone to new phone. Price was the best we could find. Definitely an overall great experience.

Best Buy’s Totaltech program is a game-changer for tech enthusiasts and everyday users alike. For just $199.99 a year, members gain access to an impressive array of benefits, including 24/7 Geek Squad support, free delivery and standard installation, and exclusive member pricing on select items. The program also includes up to two years of product protection with Best Buy Protection or AppleCare+ on eligible purchases, offering unparalleled peace of mind. What sets Totaltech apart is its focus on convenience and value. Members enjoy extended return windows and personalized tech support for devices purchased anywhere, making it a one-stop solution for all their technology needs. Whether you’re setting up a smart home, troubleshooting a laptop, or simply seeking expert advice, Totaltech delivers. The program shines for anyone who frequently purchases electronics or requires ongoing tech support, transforming potential headaches into seamless experiences. Totaltech isn’t just a membership—it’s a smarter way to manage your tech life.

Excellent Value for Frequent Shoppers! I’ve had the My Best Buy Plus membership for a while now, and it’s definitely worth it. The free shipping alone saves me a ton throughout the year, and the exclusive member pricing has already paid for the membership cost. I also like the extended return window, which gives extra peace of mind on big purchases. If you shop at Best Buy often, this membership really adds convenience and savings. Highly recommend!

I must be candid about my experience with this membership. Initially, I was misled about the price match policy. The representative assured me that they would match any price from any retailer, regardless of when I purchased the item. However, when I attempted to use this policy, I was informed that only a limited number of stores were eligible for price matches. Furthermore, when I requested a price match for a camera I purchased at Best Buy, I was denied due to the item’s non-returnable status. This contradicts the membership’s promise of unlimited price matches from any retailer or date. Additionally, I have not received the promised two-day shipping service. Instead, I have consistently experienced delays of five days or more for my orders. Furthermore, I have not been able to access exclusive member prices. I strongly advise against enrolling in this membership. The claims made about its benefits are misleading and do not align with my actual experience.

Membership helps to reduce the base prices for any purchases.

The return policy alone is a must especially if you are unsure to an item!

Great optional service for additional services and support. Great savings.

I am happy with my new stove. Also a few months back I bought a fridge and also like that. I was able to use some gift cards and cash back and the sale was going on. Thankfully. What a blessing and a sweet man named Michael helped us with both our pitches. He was so sweet.

Best purchase ever. I always trust bestbuy. I only buy from bestbuy since i trust them than other store

I recently discovered that I was charged for a Best Buy Plus membership—something I never asked for or agreed to. It turns out the cashier added it during checkout without my consent, which is incredibly frustrating and feels very dishonest. Since being unknowingly signed up, I haven’t seen any real benefits from having this membership. No noticeable savings, perks, or exclusive deals that would justify the extra cost.

Excellent membership with great benefits that offers competitive guaranteed price match like the gaming laptop that I bought from Best Buy.

My Best Buy Plus ($49.99/year) is a solid deal for regular Best Buy shoppers. You get free 2-day shipping, exclusive member-only prices, 60-day returns, and price match protection, which adds peace of mind. The best part is the feeling of comfort when buying something valuable—you know you’re covered, relaxed, and don’t have to stress. It makes the whole shopping experience feel like you’re in a comfy place.

Glad to have purchase this membership. Great benefits and has saved us a lot of money.

Loving this membership! It paid itself off after just one price match on an item I purchased that was offered at a lower price. It was so easy to go online, chat with representative who initiated my refund! Love the special membership deals too.

My purchase was excellent. The sales person was knowledgeable, very attentive and patient. I will always get my tv and appliances from Best Buy. I Will recommend to all my family and friends.

Signing up for the My Best Buy Plus™ yearly membership was one of the smartest decisions I’ve made. The free 2-day shipping has been a game-changer — I don’t have to worry about rushing to the store anymore. What I love most is the exclusive access to member-only deals. I’ve already saved more than the membership cost on just a couple of purchases. Plus, early access to sales gives me a head start before everything sells out! If you shop at Best Buy even a few times a year, this membership pays for itself quickly. It’s a must-have for anyone who values convenience, savings, and perks!

This is a good membership my lqptop had a bit of an issue but i took it and they fixed it in no time

Well worth the price because I get free shipping on purchases mad on line

Great deals for so little money. Can’t recommend enough this subscription

The membership has been a godsend several times when I needed the Geek Squad and highly recommend it! I do recommend the Best Buy Plus for the added features included. It is 100% peace of mind knowing that you have capable, reliable technicians to assist when things go wrong, as they sometimes do. One thing that I greatly appreciate is the ability to make appointments and the fact that I receive my repairs when they advise they will be completed ~ as a business owner, this is extremely important. I also appreciate the fact that they do offer service on site if I am not able to go into the store.