Customer Ratings & Reviews

I got it with the promise I’d get priority buying power over non member buyer. I was not able to purchase what I wanted

John and Jerry installed our LG TV and soundbar. I can recommend this team very very highly. The called to say they were on the way. They arrived exactly on time. They were both extremely courteous and professional. They both exhibited great product knowledge and skill sets. They used their own vacuum cleaner to clean up after themselves. They packed up and removed all of the equipment boxes. We were very pleased! PLEASE GIVE THESES GUYS A RAISE! THEY DO EXCEPTIONAL WORK!!

Best Buy Plus™ delivers consistent value through aggressive discounts and exclusive offers that make a real difference at checkout. From early access to sales to fast shipping perks, the membership pays for itself quickly if you’re even a semi-regular shopper. Customer experience is streamlined, and the savings stack up fast—especially during peak shopping seasons. Highly recommend for anyone looking to maximize tech spend ROI.

You can easily make your money back, but price matching can be difficult to obtain. There has been a lot of caveats they say are no problem to get you to sign up, but then are difficult for them to honor afterwards.

I appreciate the opportunity to share my thoughts on this membership. This card provides many benefits that are quite enticing for prospective members. Furthermore, the rewards program is designed to be both accessible and valuable for frequent users. Ultimately, the convenience and savings offered make this card membership a worthwhile consideration. I believe it's a good choice for those seeking value.

The membership proved to be a real value. Easily reducing my overall purchase price, as well as the additional benefits of free delivery, price, matching, etc..

This was a useful Plan for my New Purchase. It helped to protect my purchase.

This was a good deal. We are able to price match for a longer period. Plus you get special deals on different items also.

This membership makes me save and it’s useful I would recommend everyone

This membership is a real value; the discounts it offers are wonderful. I love the peace of mind that comes with having protection plans for my purchases!

This membership was a complete waste of my hard earned money. I bought a used controller from the best buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit i recieved had none whatsoever. This was disheartening to say the least but I honestly don't know if I could bring myself to pick this unit up with my bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the whole surface, having become stuck in the grease that covered it. But then i put on my glasses. and upon closer inspection because even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, i saw that they were caked with an unknown, whitish/yellowish residue (which i can only assume is skin. truly revolting) It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually, but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Very good coverage and great value for the price. Warranty covers quite a variety of items currently sold at Best Buy.

The service I received at Best Buy was outstanding the two different gentleman I spoke with. We’re very helpful and patient with me and when your product goes on sale I’ll probably come by and buy it.

The price matching and 60 day return window is a game changer. I would even say that its better than prime! Great job Best Buy!

I enjoy shopping at Best Buy where friendly personnel are waiting to halpl

Best Buys is turning out to be my favorite retailer. I don't know why I was reluctant to subscribe to being a Best Buy Plus member. It has paid me back. I saved on gift cards, a new phone and I am planning to buy some other things. I got hooked into it when they were offering a gift cards for travel. I was planning a move. I saved on my travel, and after the subscription has helped me save further.

I purchased the Roku TV for the bedroom. I purchased the extended WIFI router and Roku stick for my travel trailer so I wouldn't have to always try to find air antenna channels that keep losing signal. All products are working great and easy to use.

If you come here often you should get this , it helps with anything extra you need

I thought this membership was a good deal after doing a little research on the site after I purchased it by seeing the discounts the membership applied to certain items. I tried ordering a Lego set that was discounted and was going to apply a $25 membership reward to it as well. When I went to check out, it then told me that the Lego set was not available for delivery and wasn’t available for pickup in my area. So why advertise it on the website and then make me go through checkout. This isn’t the first time that I’ve been disappointed in Best Buy. They told me two years ago that they were going to be sending me a $180 gift card for the two separate damaged freezers they delivered to me, the first of which the door was so damaged that they had to take it back and deliver me a different one two months later, which also had slight damage. Thought I’d give Best Buy another chance by purchasing this membership only to realize it will possibly only work some of the time. The employee who sold me the membership was great and very knowledgeable about the products that he had sold me during my membership purchase.

This membership really good an comes in handy when you need it