Customer Ratings & Reviews

Mi son he love the scooter, is good product and is safe for a kid

i like the ability to get a rebate if the items I purchase have a lower price.

I purchased in-store a set of Bose - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones. When checking out the cashier told me that instead of purchasing the Bose 2-year extended warranty plan I should get the My Best Buy Plus Annual membership instead, as it would be less expensive AND also cover defects and replacement parts. Having been to the store last Sunday for additional purchases, including picking-up another set of online purchased apple AirpodMax headphones, the associate then told me that the Best Buy Plus membership does not cover any warranty work, nor repairs at all – but provides an extended return period for purchases made (which may come in handy for gifting during the holiday season). Purchasing the respective Bose as well as apple 2-year extended warranty plan then I had no need for the Best Buy Plus Yearly Membership plan at all. Calling Best Buy Plus membership department did not result in being able to cancel due to apparent misfunction in their system with the “press button” feature on ones mobile phone. Contacting Best Buy through the established account with the Chat function is arduous at best, with waiting times upfront and inbetween to get the request completed. The first representative could not even find my Best Buy Plus membership plan, nor did she advise that my chat would be transferred to a different department leaving me in a waiting loop for 14 minutes, which looked as if the chat got hung up (the second representative was able to cancel the membership successfully). As much as I truly enjoy visiting the Best Buy “candy store” – they have a ways to go to have their staff properly trained at all levels, and in all departments. Once the customer feels tricked into purchasing something he does not need, and then have to go through time and nerve consuming return & refund process, the enjoyment disappears and makes room for frustration and aggrevation. Make it easy for the customer: purchasing, returns, warranty claims & repairs, and business should deservedly flourish. No, I do not recommend this product.

We received a credit refund for the reduction in price of the laptop we purchased three weeks earlier.

Best Buy has really good customer service—you should check it out for yourself

This membership helped me save quite a bit on a big appliance purchase. I appreciate that the price of the member ship covers two years of warranty and saves on longer warranties. With Christmas right around the corner, the rewards points are going to help me save even more on gifts.

In my personal opinion I do believe it has its perks getting your products quicker is definitely a plus but other than that I don’t know what other benefits it contains. So it’s decent but not wow worthy

The value of this membership far exceeds it's costs. There are numerous valuable perks and discounts to take advantage of. Highly recommended.

This membership has been very helpful as I can't go to the store. Free shipping and returns as well as customer support on the phone is extremely helpful. Plus you get extra time to return so more time to try the purchased item.

Love my membership so helpful! I can buy anything I need at a discounted price

The membership helped me save with future purchases and extended return window.

Jesse recommended the Best Buy member during my years of college to help with and technology needs I may need. Well worth it!

I bought a gaming laptop here and opened a credit card at the same time. I was satisfied with the service. I liked everything. The salespeople were polite, explained everything, and answered all my questions.

Highly recommend to by this product to get cheaper deal

The membership is awesome. I get to stay informed about the latest and greatest products available. Well worth the cost of membership. The deals available are the lowest and most competitive in this market, thank you for that! I also have great trust on buying from Best Buy knowing my items will come to me in a safe and very speedy manor. My membership return policy is perfect, even though I never had to, it keeps a peace of mind just in case. Can't wait to see what great products I will be buying from Best Buy using my membership! Let's goo!!

This membership is really really valuable specially for me. Special deal and more warranty for membership that’s awesome.

The member ship is convenient to keep track of your Best buy purchases.

I feel like its a waste of money for me if you don't shop frequently to get the free shipping the extended return window isn't really needed you should know by the 30 days if it doesn't work or not or if you don't like it. Maybe the total is worth it but it's almost triple the cost

Im glad that i used their best buy card for the appliences i needed. Thankful that im able to support my family and pay slowly with no interest for a whole year! Servixes were great for almost all the appliances, except when buying my laptop. Electronic guy would have lost my sale if it wasnt for my husband being proactive. This employee literally answered in close ended answers. Not such a big help.

A few months ago I purchased 2 sony tvs and due to death in my family I needed to reschedule the delivery. The manner in which customer service and the delivery team handle the matter with great compassion and empathy is to be commended.