Customer Ratings & Reviews

I have the Best Buy yearly membership. I bought it this week. I have used the Geek services three times already! I was so impressed by Geek service man "Nate" who did everything possible to explain things about my laptop and tablet I did not understand.

I really like being a member it makes the app a lot better

Pretty good. I spend a lot on new tech and the protection plans are quite costly add ons. However, don’t cancel before the free warranty is over because they will cancel any and all current warranties. Prior to them changing warranty tiers you would get free home installation included in certain purchases (like mounting a tv), not anymore :( I have pulled back from Best Buy a bit, their staff can be kinda dry and impersonal, with a lot less understanding of the products they are selling. I’ve started to go to Microcenter and would be there all the time if they were just a bit closer.

I’ve been with Best Buy for quite a while, I love them that’s my to go store for electronics tvs ect stuff awesome deals! Let’s not forget

They are customer service care are very important to them

The Best Buy plus is definitely a plus specially if you purchase something in two or three months later, you see that the price went down they will definitely price match.

Great to get the extra benefits from the membership card.

Worked out good purchased screen protectors and was damaged store changed without any issues with membership no extra charge

I signed up for the membership a couple years ago and it’s honestly been worth it. The free 2-day shipping alone makes it super convenient, and I like having early access to sales and exclusive member pricing. If you shop at Best Buy even semi-regularly, it pays for itself pretty quickly. The 60-Day return window is also a huge bonus.

Purchased a 55" TV was really unsure of what i wanted until i was approached by a salesperson who immediately started to inform us about what was available and best value for the money he explained what each TV offered and quality of picture he definitely was a wealth of knowledge and sold us a great TV after having for several weeks im so happy with my purchase thanks to Best Buy for having such great products at reasonable prices as well as knowledgeable sales people i will tell all my friends and relatives about the great service and prices and will definitely buy again from Best Buy i also purchased the membership for Best Buy Plus and receivef a few dollers off this purchase as well as receiving money saving offers throughout the year

1st time Member, Love the discounts and the exclusivities offered. Definitely worth the price and having if you Shop Best Buy alot!

for anybody who frequently shops at bestbuy, My Best Buy Plus is the way to go !! ! it cost nothing to sign up and you get nice perks when you shop!

This is the best place for technology, staff, and help ; they always take fantastic care of their customers and concerns, love it here at Best Buy, thanks so very much for all that you do for me and others !

The membership was a real value and basically paid for itself due to the points we received back from our purchase. We also liked the comfort of knowing we had 60 days for return should something not go as planned with our purchase.

I purchased the Best Buy Plus membership and it’s really worth it. Fast delivery, extra discounts, and extended return period make shopping much easier. Great value for the price!

I made a comment in December and sent copies of reciepts and my complaint. Nothing from you. I have bought all my computers and equip from Best Buy since 1990s and never a complaint until I talked to you on December 1, 2025.

Don’t need to wait to see if the price will drop later. Enjoy the Tv and sound bar now and will get reimbursed if prices drop later

I am always able to get my questions answered quickly and the team is super friendly. The member pricing certainly helps and I find a lot of savings on a wide variety or products. For the price the service, discount, and additional return window is well worth the money.

Great value added service for product protection, sales deals and more!! Thank you BestBuy

I enjoy the ability to receive special offers exclusive to members. Fast delivery too.