Customer Ratings & Reviews

geek squad had been great. set up and all. i’ve had a difficult time because i’m old. tried very hard me. not always happy getting customer service. but it’s me i know

Saves money. Easy to renew. Got it on sale for like $20

Highly recommend purchasing this, it was $49.99. Within 7 days the price was reduced by $300, contacted Best Buy and the $300 was refunded including tax.

Very nice beautiful store cleanness Very cooperative staff

I don't think i will be buying alot of electronics in the near future.

We shopped for a replacement watch that had all the bells and whistles necessary. We were so pleased with the sales person who was able to help and show us the best selection for our needs.

I've been a member of Best Buy Premium for several months now, and I can confidently say it's been worth every penny. The exclusive perks and savings offered through this membership are unbeatable. From free shipping on all orders to early access to sales and events, Best Buy Premium has truly enhanced my shopping experience. Additionally, the extended return window and dedicated customer support have provided me with peace of mind whenever I make a purchase. If you're a frequent shopper at Best Buy like myself, investing in a Premium membership is a no-brainer. Highly recommend!

Definitely worth it if you shop at BB regularly. It helps with returns and purchase perks. I highly recommend it.

Overall, the My Best Buy Plus™ membership can be a worthwhile investment for consumers who shop at Best Buy regularly and can take advantage of the exclusive discounts, fast shipping, and extended return period.

Super valuable! Best pricing for laptop! I recommend

60 day returns is probably the must useful feature, especially if you buy a refurbished item or are undecided.

I subscribed to a Best Buy membership at the moment of purchasing my laptop during my trip. The salesperson told me that by signing up I would be able to access a series of discounts and benefits right away. However, what they never mentioned was that those benefits wouldn’t be available for the first couple of weeks — exactly the period I was staying in the U.S. As a result, I paid a significant amount of money for a subscription I couldn’t actually use. I feel that the information provided at the time of purchase was misleading, and the product didn’t deliver what was promised. I’m very disappointed with this experience and would appreciate if Best Buy could review this situation and consider a refund for a service that I was unable to benefit from.

Love my membership. Overall a great experience with the membership and love saving money

This membership allowed me to get a big discount on the purchase of my notebook.

Great seevice at Best Buy. I purchased a computer in November 2025 and the person that helped me was very knowledgeable.

Prices are competitive. Merchandise is abundant and good quality, Service is helpful with a smile, The environment is inviting and friendly.

3.5 stars I have been a Platinum level Best Buy member for many, many years but they stopped that program and started this one. I haven't ever really understood how it works, except that you have to pay for the higher level memberships now rather than earning them through purchases. For $49.99/yr, I get early access to sales, although I'm not sure when these sales are? I also get free 2 day shipping and an extended return policy to 60 days. I think there is something with tech support too but I'm not sure. I would say that if Best Buy wanted their program to be more successful, they need to have a more comprehensive listing of what you get for each level with access to more detailed explanations for each if you need it. From reading around, it doesn't seem that I am the only one with this issue.

I have had excellent service at Best Buy after purchasing a new IPad. Scott was very helpful in dealing with a senior, offering a chair while he was explaining things to me and transferring everything from my old IPad to my new one. I came back the next day to see if they had an adapter so I could use headphones and charge at the same time and he spent a great deal of time searching for it and eventually found it. Customer service is excellent!

I have not really use and/or experience the value of this membership, other than knowing I have 90 days to return/exchange a product. I have not also use the services available from the Geek Squad.

Yo this membership is a real value. Member prices plus limited geek squad supports are great