Customer Ratings & Reviews

My membership is a real value, I get my services free & I love it ! Thank you

I am generally weary about these types of memberships but it is a no brainer if you do the math. It has paid for itself in one month and the extra return window is well worth it!

Paid for itself then got $430 back a month later from items I bought going on sale on Amazon for Prime Day.

Membership is good to have. I have not had to use yet but im looking forward. Great price.

The discounts provided make up for the price of the membership.

Best buy is the best place to shop. Staff is very knowledgeable and helpful. The membership and rewards are awesome

It’s a great store very helpful!!! I always leave the store happy!!!!

First-time getting this membership, good to have it, happy with the offers they provide

Feel like vip . Shop with ease knowing protected as a family member

Because this was the 2nd time happened recently from my shopping experience with Best Buy through Memorial Day 2025 through 4th of July 2025. As a customer from my side to review the entire process of purchasing & delivery & installation cooperation with, There were many issues: 1, different departments or teams inside Best Buy were not cooperative enough to take care of what exactly their customers needs. I would say that Nobody cared about it. 2, Outside of Best Buy to cooperate with its delivery & installation contractors / partners, they made the big mistake and let the installers came to my house waiting for the delivery item coming many hours later. As a customer I did see it in advance and was trying to reach Best Buy In Home customer service team to switch both schedules prior 1 day. Unfortunately either team in Best Buy nobody paid attention to it and let the bad things happening ~ end up they just told me that I have the choice to do returns & refunds ~ but who cares about I took my day off from my work and was waiting for the delivery and installation of new appliance to cook the meal for my entire family!! You know why ~ who’s the most loser? - Best Buy! Because as a customer I’ll never come back to shop from Best Buy again. I’m afraid of it ~ remember that I already had two times bad experience from Best Buy. 3, I made more than 10 times phone calls with different customer service lines and communicated with 2+ chat platforms throughout Best Buy at the day during the above process(In Home Service team, Geek Squad team, General Customer Service Service Team), each time either online chat or phone call they ask me to give them “my name, phone number, email address, physical address”, I remind them there are a lot of FRAUD threads through online and phone calls right now, they should review & get feedback to the management team to improve Best Bay customer service policy in order to protect customers privacy and put it on the calendar in priority immediately. Unfortunately nobody cared about it!!

Me encanta!! Super feliz con mi membresía.. siento que he ahorrado muchísimo..

Deals are nice. Services perks are why I joined and have kept since.

Verry helpful Today with a refund due back on my tablet

I signed up for my best buy plus on a whim, but it has turned out to be one of the best financial decisions that I've made this year. I have been a member for 3 months and have already been reaping the benefits of member prices on MacBook computers and accessories. I buy enough stuff from Best Buy that it is worth the annual membership and I would recommend the membership for those who buy any electronics.

Purchased due to friends recommendation that it was worth the money. Free shipping and 60 day returns sounded good to me.

Great investment. Easy way to save lots more money than the cost of the membership.

Super helpful and beneficial. The geek squad has top tier customer service and will go out of their way to help you. I 100% recommend.

Love the peace of mind in having a Best Buy Plus Membership. Great perks and protection for anything I buy.

This membership will pay for itself if your buy more than one electronic from Best buy in a year. The ease of returns and the overall in and out process with the my best buy plus most definitely has been worth it for me.

Good buy ,came to use at a good time when you might make a unexpected purchase