Customer Ratings & Reviews

This membership is a real value! The team was so helpful

I seldom do reviews. My experience with the Best Buy membership was terrible. It took me 3 weeks to get the app to work in order to review my rewards points. The store manager said here (meaning the wallet tab) is where you can review your reward points. It would not open. I rebooted my iPhone and removed and reinstalled the app with no success, He suggested call the direct number and they would fix it. After several calls and way too much time on the phone they told me the back office would have to send me an email or contact me directly. They never followed through. I went back to the store and told them I wanted my money back for the membership because I can't see he benefit points in the app (wallet tab doesn't work). After several sales people messed with my iPhone they were able to fix it. I needed to reduce the size of the font on my iPhone so the wallet tab to work. Very frustrating that Best Buy would develop an app this way. After finally seeing my points I had a short time to use them or loose them. I rushed to use them and I bought a security camera and 2 USB extension cables. It turns out the USB cables were not compatible so I returned them. Only the sales tax was returned to my credit card. When I asked the Best Buy team member would I get the points back, she said yes but it will take 3 days, That never happened and it is so painful to get it corrected. I have to assume in the fine print that if you use the points you only get the sales tax back and Best Buy keeps the items.

Purchased HP laptop, my first. It is providing excellent service allowing me to replace my HP desktop because of not having room ffor te desktop.

Quality services and and i love my 98 inch TCL tv couldn't have made a better choice in products satisfied with the purchase I've made thanks

OMG you guys are persistent! THE HEAD PHONES ARE GREAT!! I only recently started using them and I rated them 4 of 5 stars because sometimes they cut in and out even after they have been completely charged.

I walked in needing a laptop for school and work walked out with just that the Best Buy employee helped me a lot with explaining to me about all the different types of computers she had she recommended great ones and gave me the opportunity to pick for myself also helped me getting discounts with signing up for the membership who doesn’t love discounts I enjoyed my trip to Best Buy in Irving Texas definitely going back the holidays are here. !

It’s the first time I use it, I hope it’s a good option for the products

You have longer on certain item to keep or upgrade and there otherperks the membership plus has to offer

Great idea to have a protection plan. Would definitely recommend to get one

Excellent service great benefit. That’s part of signing up for the plan was the representative who so graciously helped me

Great membership… Excellent customer care… Really took care of their members… Other companies should try and follow this model

Love being a Best Buy Plus member! From savings to support to early access to new ads, there is a little for everyone. Easily pays for itself.

The membership immediately paid off after I had bought a TV and subsequently, the price went down for members. Customer service immediately refunded my card for the discounted amount.

Service is Great, people are very friendly and helpful

I take this membership because a shop guy told me that I could get a partial refund of my laptop payment if the price drops in the future. So I'm waiting for that.

Excellent service and the salesman was very kindly to me.

The day i decided to become a bestbuy plus member is when i experienced the worst treatment from bestbuy delivery team. I bought a washer and dryer and the delivery date they told me was fine but i realized i and my spouse wont be home until later that day. They usually say 7am to 7pm is the time for delivery. So i called 2 days prior to let bestbuy know that we would be home by 2pm and they said they would put in the request. On the day of delivery the driver called me around 12 and i explained rhat i already called best buy that my spouse should be home by 2. He said they could squeeze me in. But his supervisor called back and was angry she said she cant honor the request i kept explaining to her but she became rude and yelling at me, i even called the bestbuy corporate office and put her on a 3 way call. It was horrible. I told her I dont even understand how she works in a field like this. ExTREMELY RUDE. She told me to cancel my order. I told her i only buy my electronics and things in that nature from bestbuy. i went off on her because requesting I cancel the order to go buy from somewhere is ridiculous and you are working for bestbuy. I have made up my mind to cancel my membership, its not worth it. I am customer not her child.

The service people were helpful. I don't use the membership.

It’s diffidently worth the few extra dollars to know that my new products are covered.

I like the experience i had. The product that i want is in the store and every process is smooth. The geek squad are excellent. It was done so quick. They offer best buy cards for easy transaction. My husband will definetely use it again soon. It was totally awesome.