Customer Ratings & Reviews

I am a senior citizen and I really have difficulty understanding technology and the value for it. I got this membership while actually visiting the store, I loved my experience and the customer service was amazing! The deal I got for my Lenovo was also something I very much appreciate and a huge benefit

Used my rewards to purchase an accessory for the apple ipad purchased on 12/23/24. Great experience with 2 employee interactions..Friendly, efficient , informative and professional..

Geek squad support is the greatest benefit.Along with set up tv service

It’s sucks and it’s useful to be a member . I bought some stuff then Best Buy sent me a reward certificate and I used it to buy more items . But I had to return it cos I bought the wrong item . And my reward certificate is gone for long ! They told me it’s promotional and can’t be used again . Well they never sent me a warning with the certificate and even worse I returned this product to the Best Buy store and the manager lady confirmed that my reward certificate would be retuned to my Best Buy account . A few days later when I called the customer service then they told me it’s not returnable ! What kind of customer support is that ! Either it should have warned me with the certificate or the manager shouldn’t have guarented that I would get my reward back ! I will cancel my membership just because of this poor management .

The customer service I received was outstanding. I got what I wanted quickly and was upgraded at the register which was very convenient and easy.

I was skeptical of the whole membership thing until Christmas came around and it was incredibly useful. I saved several hundred dollars on the things I would normally buy and they directly think people with Amazon with their two day shipping. The only thing that’s problematic and it’s not their fault is sometimes they use UPS, which isn’t reliable.

Great value & Geek Squad support… easy & accessible online and in store… Agents are courteous & experienced.

I was satisfied with the service received and please with item brought

Membership lacks value with hardly ever any exclusive deals

My experience is always a positive one at Best Buy! Everyone is so professional as well as knowledgeable! I was very impressed with the information that I received about my purchase! I am definitely a repeat customer! -Brandon H

Associate asked about membership as it would help me with piece of mind for a purchase. Sold it right on the spot. Thank you!

The experience was very positive and professional we got a great deal on what we wanted

I feel at ease when purchasing items because i know i have bestbuy plus

The My Best Buy Plus™ membership made buying my laptop at Best Buy an even better deal!

When I replaced my HP Envy laptop I was offered a Best Buy +Membership. Now I have been able to order Ink for my printer when I need it and get free shipping AND I was able to apply money back from the membership for my order. So convenient for me to order on my new lap-top that I bought with my new credit card.

I love the discounts. I go through keyboards,mice, controllers and monitors relatively frequently due to my work. The discounts on those products pay for themselves. The additional return options and random perks are a plus too!

I got this membership because I think the value is great!! I hope I never need to use the warranty/service features but I am glad to know.its there just in case!!!

I love all the deals this membership has to offer! It saved me 50$ in store! So so so much very much recommend

This is the the best experience I have received from a dealer in a long time. The shop manager must be recommended for training such staff. The people are friendly and very courteous plus helpful. I can shop here again and again

Good service. Sometimes hard to find help on the floor due to being busy.