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Customer reviews

Rating 4.2 out of 5 stars with 40627 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 850 Showing 16,981-17,000 of 40,626 reviews
  • Rated 1 out of 5 stars

    total useless

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's total waste. I got the free perk that come with the plus membership and when tried to redeem that it kept giving an error. Reached out to chat and then phone representative and that was even worst experience. The chat guy even said to cancel the plus membership if I don't like it. Not worth at all

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, APatel. We appreciate you being a My Best Buy Plus™ member. It's understandable not being able to redeem the perk that you had received, isn't an ideal experience. We'd be happy to review this further with you if you can send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), and mention it's in response to a "My Best Buy Review". BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its gives you a good deal of items you buying and i will go for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cost savings galore!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for itself within the first purchase. Overall recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Members VIPs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to see the member pricing and all the offers available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has been a life saver for me and my family, I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best amount of money I spent it on!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best membership I’ve paid for ! I do not regret purchasing it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Good value! Worth it in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Plus Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy having this membership it comes with a lot of benefits that i can definitely use & i might even upgrade it for more benefits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is excellent. Make sure to take full advantage of the prices and offers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valued customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality service, professional sales representatives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Hassle Returns with Price Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returns are like Sam’s Club -> HASSLE FREE ! While providing an extended time frame to decide whether or not the product is performing as expected and if the price drops within 60 days they will pay you the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy plus membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This definitely comes in clutch! I would highly recommend especially for big savings! Definitely worth the money in savings for sure!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Sony TV while there was a $50 rewards certificate offer. It took about a month to the $50 rewards certificate was issued and I subsequently used it towards an open-box (Belkin - BOOST↑CHARGE Pro Wireless Power Bank 10K) and paid the difference on my credit card. However, a few days after receiving the item I noticed it was 5k version with less chance capacity. I then returned it to my local Best Buy store and explained the issue hoping for an exchange but ultimately being issued a refund. However, I only received the difference of $19.29 and not the $50 rebate certificate I also used. To this day it still get the run around and don’t know if/when I will get it back. First I was told 7 days after the return, called back after that period I was told it’s actually 15 days after the return I will get the $50 rebate back. Then they told it’s actually 15 business days. Now I’m told it’s 45 days and they will also escalate the issue. Meanwhile, the customer service representative are all based in India and I feel like they are saying anything to get me off the phone. Anyways, as of right now I have no plans to purchase anything else from Best Buy and would like not recommend My Best Buy Plus membership.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      I can certainly understand that having an issue with a Rewards Certificate can be difficult. Many of these certificates would be issued as points when returned if you have a Best Buy Credit Card. We would be glad to look into this concern if you would like to reach out to us for support at any of our Social Media Profiles at Facebook (facebook.com/BestBuy), Twitter/X (x.com/BestBuySupport), or Instagram (instagram.com/BestBuy). You can also see our Membership options with all the benefits available over our My Best Buy, My Best Buy Plus or My Best Buy Total membership options. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Worth the Cost of Admission

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for discounts and free shipping on your purchase. Plus receive notification sales and special discounts. Worth the cost of admission.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership is beneficial.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has benefited me and my household with up to date products and excellant customer support service from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great discounts and additional perks come with membership. Great value!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We’ll see

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift cards are limited, I was told we could get Target cards but they are not available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has been proven super useful this year! I have been recommending it to my colleagues over and over - will definitely extend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    no realized benefit, yet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no realized benefit, yet... no realized benefit, yet...

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Deals and Discounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership gives you a lot of deals and discounts!

    I would recommend this to a friend