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Customer reviews

Rating 4.2 out of 5 stars with 40783 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 911 Showing 18,201-18,220 of 40,784 reviews
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy holds the future of Retail.. Keep it up!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good membership with a good protection plan and it has good value

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Paying $50 to return a defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was required to get the Brst Buy Plus in order to return my computer (which I had already had into the Geek Squad once). If a product is defective , I shoul not have to pay $50 to return it. Mike said the Cranberry location does not deal with Apple. Funny, they sell it!?!#!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Having concerns with your purchase and apple products can be difficult. We would be glad to assist you in any way we can if you would like to reach out to us on any of our social media profiles below for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    I love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is Great ! Love it Always my go to for All Thanks Best Buy for all you Do !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plus Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. I have saved quite a bit of money since I've had my membership, especially through the holiday season. I upgraded to bestbuy total membership now because I was so impressed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Payment problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too hard to make online payments. My username & password is rejected constantly. I'm charged late fees because my payments can't get into your system. I request Best Buy correct & refund my late fees. Thank you.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi TimM,

      Thank you for sharing your experience with us. I can understand how frustrating it must be to have trouble accessing your account and making payments online, especially when it leads to late fees. That’s definitely not the kind of experience we want for our customers, and I’d like to help address this issue.

      Please connect with us through a private message on one of our social media platforms so we can assist you further. Here’s where you can reach us:

      Facebook: http://facebook.com/BestBuy
      Twitter/X: http://Twitter.com/BestBuySupport
      Instagram: http://instagram.com/Bestbuy

      In your message, kindly include your full name, phone number, and email, and mention this is regarding your My Best Buy review. Our support team would appreciate the chance to look into this for you and work toward a resolution.

      We hope to hear from you soon.

      Best regards, BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    Finicky printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP ENVY 6400 works great sometimes and sometimes not at all. Says it needs ink when new cartridges have been put in

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there, HENRYP! Thank you for leaving a review on your My Best Buy Plus™ membership. It seems that your review is related to a recent printer order, and our team would be happy to assist you. To get started, please send us a private message on social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. We thank you for being a My Best Buy Plus™ member, and encourage you to check out the many perks of your membership here: https://www.bestbuy.com/memberships. Thank you! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Recommended!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re a buyer this is a winner , offers , discounts, extras , and free stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service would reckoned to all my family and friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership seems to be paying off.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership saved me money in my wife's Mac laptop and was able to price match on my new Mac mini computer. Seems to have paid for itself, but I have only had membership for a few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the membership! Use it all the time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the membership and staff are always very helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love having this membership opportunity that I have with Best Buy. This allows me to easily see my purchases. With Best Buy we are all moving forward.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it ! But it didn’t work! Now I have no refrigerator! For awhile now I’ve been waiting to get repaired, or return it , and start finding another one!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for sharing your feedback as a My Best Buy Plus™ member, DAVIDI! Having The Geek Squad look into your issues, is supposed to make these types of situations simple. Let's review this for you. Our social support team would be happy to take a closer look. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. We're here to help! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get a solid value for the cost of the membership. Make a few purchases and you get rewards in excess of your annual purchase about.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Plus membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how thus really benefits me, but it was free for a year

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deals if you’re in a buying mode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the exclusive deals. My only negative was I didn’t use it enough

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't even know what this membership is for. Cost me $50 and I felt forced to join from a salesperson who gave me false information about a refrigerator I ordered. If anyone actually wins this $400, I'd love to see them post something. I've never heard of anyone winning anything from Best Buy. I'm all for Best Buy, but just telling the truth.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for sharing these concerns regarding your My Best Buy Plus™ membership. Your membership provides you with many benefits such as an extended 60 day return period, members only pricing, and free 2-day shipping. We would love to partner with you and learn more about the concerns you have raised. Please contact us by sending our team a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Make sure you include "My Best Buy review" in your message. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Ring spotlight cam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exaclty what i needed for a very reasonable price! Would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Place to Shop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership from Best Buy! Favorite place to shop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Membership is top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all memberships I’m apart of Best Buy is by far the more rewarding and most used, thank you Best Buy for always offering the best deals to your members.

    I would recommend this to a friend