Customer Ratings & Reviews

Must have for peace of mind they take care of everything

I have to admit that I was very skeptical about buying the extra plus membership for $50. I listened to the salesperson who told me that with that program I would be eligible for rebate for any rebates and would probably have cost of plus program paid for within first year and they were right! I saw two price reductions and received credit for both. Get the plus program,!

This is a good membership. I got it for my mom incase she didn't like her new tv. So far so good. Bill

I recently purchased the Best Buy Plus membership from BestBuy.com. The driving decision for me was a promotion they had this summer which included a "buy 2, get 1 free" deal on Nintendo Switch games. Including games that were not yet released that would be pre-ordered. Excited about the offer, I carefully selected three games, ensuring that the promotion would apply correctly at checkout. Received a confirmation email with the correct billing breakdown. Unfortunately, what followed was a frustrating experience that left me deeply dissatisfied and upset. When the games were released & shipped, I was charged for all three games instead of receiving the promised deduction for the free item. This glaring discrepancy between the advertised promotion and the actual billing process was incredibly disappointing & unacceptable. It not only wasted my time but also misled me into believing I would benefit from a deal that was not honored. I did not authorize my card to be charged for 3 games. Attempting to rectify the situation, I contacted Best Buy's customer service. The resolution process was drawn-out and inefficient. I found myself waiting on hold for extended periods, only to be met with unhelpful responses and an overall lack of accountability for the error. The failure to honor the promotion as advertised, coupled with the subsequent inconvenience of resolving the issue through customer service, reflects poorly on Best Buy's commitment to customer satisfaction. Such misleading marketing tactics and inadequate customer support are unacceptable for a company of Best Buy's stature. As a consumer, I expected having this membership would be beneficial and provide perks, however that wasn't the case. This experience has significantly diminished my confidence in Best Buy's promotions and their ability to provide reliable customer service. I sincerely hope that Best Buy addresses these issues promptly, ensuring that future promotions are accurately represented and that customers are not misled or inconvenienced as I was. Do not be persuaded by the "exclusive deals." They are not honored and there's no real benefit to gain by purchasing this membership. I now spent $49.99 on an annual membership that offered a buy 2 get 1 game free promotion, thinking that the membership essentially pays for itself with the game being free only to be charged a membership and 3 switch games at $59.99 each.

This membership is very helpful. Lets us get the things we need with out having to stress about paying it all at once. Customer care is excellent.

The membership provides me the confidence that my product is protected

Good Value - saved us money on purchases and longer return time if needed - BB Associates always acknowledges our membership and thanks us for being a member

This seemed like a good idea. The only benefit I really see is a longer return time. But the rewards still sucks. I spent a lot of money and had $25 in rewards, but it's only good for a month. Rewards should be good for six months to a year. If we earn it, give us time to use it. Disappointed. No major benefits to this membership.

I definitely recommend this you save money and you get discounts on things

This memberships is very usefull and the staff is quit helpful as well.

60 days of price match guarantee really worth the price, as well as the online order delivery

Love the Freedom of knowing if I ever need something they’re a phone call away

The membership is awesome. I get to stay informed about the latest and greatest products available. Well worth the cost of membership. The deals available are the lowest and most competitive in this market, thank you for that! I also have great trust on buying from Best Buy knowing my items will come to me in a safe and very speedy manor. My membership return policy is perfect, even though I never had to, it keeps a peace of mind just in case. Can't wait to see what great products I will be buying from Best Buy using my membership! Let's goo!!

I bought this as a discount on my MS 365 so I was not aware of features. I am slowly seeing what advantage I have in this purchase. I think it is worth getting if given immediate advantage. Then one can see over the first year if it has further advantage for you.

The Geek Squad is irreplaceable and there to help with a smile on their face. Products in store are top notch. Love the choices.

I bought a Mac, a Samsung phone, and some headphones for about 3k, and with the membership I received an adjustment payment and got back about 800 dollars, one of the best decisions of my life.

As someone who frequently shops for tech, I recently decided to try out the My Best Buy Plus™ yearly membership, priced at $49.99. I was primarily interested in the exclusive deals and extended return window, and after a few months, I can say it offers solid value for the right kind of shopper.

I urge anyone who is going to buy, and or thinking about upgrading all their home electronics and appliances to become a member because the pop up deals for members are AMAZING!!!!!!

I like it because of the discount and benefits it gives you

Having this membership is definitely worth it. Already getting great deals from Best Buy and now they’re even better. Plus access to Geek Squad and other perks.