Customer Ratings & Reviews

We were at Best Buy to inquire and purchase a new TV. Once we chose what we wanted, we checked out the soundbars. Kind of pricey but were offered a substantial discount if we became BB members for a year that included other perks as well. Happy with everything so far.

The price match works. Got a refund quickly and the agent was friendly and efficient.

This membership is worth it. Just think what it wod be if you needed have it when there is a time it is needed.

The geek squad was fantastic. They were prompt, professional and knowledgeable of my purchase. They also gave me great advice when I asked about my purchase. I would definitely recommend this service to anyone who is interested in my experience with Best Buy. Thanks for the great service.

Hard using my card for purchases, declined often then locked out

This membership is great I have a lot of discounts

The only way I was able to return my product was to purchase this membership since the product I was trying to return had elapsed the 14 day return policy. Cost 50 bucks Not really a fan of this so far but withholding my judgement. There might be some silver lining to this but just dont see it yet.

The Geek squad tech was helpful and friendly. He was able to show me how to set up my system.

Why wouldn’t you join?! A great deal, extra savings and worth it.

It’s nice you can actually go into a store and speak with someone knowledgeable about the product. I like to touch and see the quality before I buy something.

The program saved me several hundred up front dollars not to mention the free installation as well. It was definitely a benefit to be involved in the program.

The Best Buy membership has been a great investment for me. It offers a range of benefits, including exclusive deals, early access to sales, and extended return windows. The free shipping on most items is a convenient perk, and the added support services. Overall, the membership enhances the shopping experience and offers good value for frequent Best Buy customers.

Its all good i love it and it really works and i l I ve the fact the deliver everything

This membership is a great value, having the Geek group available to you is priceless.

Best Buy's Total Tech Support membership offers fantastic benefits for tech enthusiasts. With 24/7 support, free Geek Squad services, and exclusive member pricing, it's a great value. However, the membership fee may not be worthwhile for everyone, especially if you don't frequently purchase tech products or need tech support. Consider your tech needs and usage before deciding if the membership is right for you.

Early notice of what's coming up on sale is invaluable just as Geek Squad telephone support has proved to be.

I'm very happy to be at BustBuy, I've closed my Amazon Prime subscription and buy my electronics from BestBuy. My only request is for more product diversity and a dedicated distribution network like other organizations.

Great customer service, professional customer service agent. Would have purchased more however Best But denied my credit card application.

It would have been a great benefit for me if I was you ger and always on top of the electronic gadgets. I purchased and returned membership because there was no used for me. 3 - stars for me for goving me the chance to try out and able to return with full credit back when Dissatisfied— True customer service!

“Excellent customer service! Ms. Lina, one of the managers, was incredibly helpful, polite, and professional.”