Customer Ratings & Reviews

Excelente servicio recomendado trato al cliente excelente

Good value, used it for all our purchases, fridge, dishwasher & tv. Soon new microwave.

Best Buy location on Lake Forest is wonderful. Ricki is a great leader and his team is extremely helpful, knowledgable and always willing to help. That is our go to store for anything we need.

I like the extended return time of 60 days instead of just 2 weeks.

Verry helpful Today with a refund due back on my tablet

I joined with the premise of the video game discount. however, shortly after joining the discount was discontinued without any notice. a clearer definition of what the program is and how it works would benefit perspective buyers.

I use it when I can, it comes in handy I will most likely be upgrading to total at some point tho for the geek squad support.

The discounts provided make up for the price of the membership.

The membership comes in handy and you get more than your moneys worth with it

Because this was the 2nd time happened recently from my shopping experience with Best Buy through Memorial Day 2025 through 4th of July 2025. As a customer from my side to review the entire process of purchasing & delivery & installation cooperation with, There were many issues: 1, different departments or teams inside Best Buy were not cooperative enough to take care of what exactly their customers needs. I would say that Nobody cared about it. 2, Outside of Best Buy to cooperate with its delivery & installation contractors / partners, they made the big mistake and let the installers came to my house waiting for the delivery item coming many hours later. As a customer I did see it in advance and was trying to reach Best Buy In Home customer service team to switch both schedules prior 1 day. Unfortunately either team in Best Buy nobody paid attention to it and let the bad things happening ~ end up they just told me that I have the choice to do returns & refunds ~ but who cares about I took my day off from my work and was waiting for the delivery and installation of new appliance to cook the meal for my entire family!! You know why ~ who’s the most loser? - Best Buy! Because as a customer I’ll never come back to shop from Best Buy again. I’m afraid of it ~ remember that I already had two times bad experience from Best Buy. 3, I made more than 10 times phone calls with different customer service lines and communicated with 2+ chat platforms throughout Best Buy at the day during the above process(In Home Service team, Geek Squad team, General Customer Service Service Team), each time either online chat or phone call they ask me to give them “my name, phone number, email address, physical address”, I remind them there are a lot of FRAUD threads through online and phone calls right now, they should review & get feedback to the management team to improve Best Bay customer service policy in order to protect customers privacy and put it on the calendar in priority immediately. Unfortunately nobody cared about it!!

This membership helps me stay within my budget for items I purchase

Adds value to my purchases and increases rewards. Good for frequent shoppers.

I am generally weary about these types of memberships but it is a no brainer if you do the math. It has paid for itself in one month and the extra return window is well worth it!

A real value this memberships I love it I can use any accident happen

The membership is a real value and it help sin purchase at Best Buy

Great TV on a Black Friday Price! Delivery and setup was quick and easy!

I have been a member for some time and I haven't had a problem with purchasing are returns are with associates my experience has been wonderful and I will continue to put my trust an this company.

Definitely worth it to become a member of bestbuy! Worth the value!

Membership was a value,allowing discount on my purchase and future purchases.

This membership is really valuable to have invest in it you get rewards.