Customer Ratings & Reviews

I feel like this was a rip off. I was talked into purchasing because I needed to transfer my old iPhone to my new iPhone, which I was led to believe would be worth the cost. It was extremely easy and was not necessary at all.

smooth transaction. bought an appliance and was able to get 50 bucks off

This membership works fine for me. I went to purchase a laptop and the offer was ended. As I had a membership I was able to exchange and do price matching untill 90 days. I brought the laptop and did price matching within a week and got the laptop for better price.

The only reason you would want purchase this membership is for the extended return period. The Best Buy member pricing is ridiculous. Just wait and you will get better deals from other places. Bought 2 AirPod Pros. One they honored the price match because I used no points. The other I used $50 in Rewards and they would not honor because of this. They only refunded me $10 even though the difference was $60. And I received an email saying they would refund the total $63.60 which included tax. Now they said that was sent in error because of the rewards. Good thing I actually purchased from one of the other retailers just in case. Now with the extended return when I go see my daughter in VA again I will give her the new ones I purchased from another retailer and return the ones I purchased from Best Buy. Get my refund. Use my $50 rewards on something that same day and cancel this ridiculous membership. I used to have the Best Buy higher memberships when you’re tier was based on how much you spent, not an annual fee and there was a special customer service number at that time. You were treated right back then, and weren’t waiting on hold for 20 minutes. Thank you Josephine from Best Buy Customer Care and Nikhil from the phone customer service, your ineptness at your jobs saved me $50 renewal for this bogus membership.

I purchased this in April and to date have not received it. The latest delivery date is 6/29 with no assurance that it will be met. When asked when I will be informed I was told if you don't hear from us next week, assume it will not be delivered. REALLY.

Its pretty good but could be better. The membership I would say is worth it to have if you are a common shopper or even an every now and then shopper. While the benefits like the support and the return windows and events are pretty good as well. But the overall deals could definitely improve, most of the deals are things not at all correlated to my purchases or interests. So the variety of deals from the membership could improve but the rest is pretty good.

Excellent card for any electronics item and store is always friendly though at times busy ! Could help customers with small items like adaptors which they did not do so but otherwise good

I brought a laptop without any plan and after a month I change my mind, I went back to the store and tried to ask if it’s possible to trade the old one to a new one with a higher specs, and they said yes. Now I got a new laptop, very good deal satisfying specs and a very satisfying service from best buy.

Great service, great delivery, great computer monitor! The price match extension saved me some money!

Great for anyone that does electronic purchases very often

This membership has already paid for itself. I enjoy the extra benefits that come with it as well. I highly recommend getting Total if you're a geek like me.

I purchased this membership when buying a new television. The perks/savings that came with the membership were amazing and more than paid for the membership fee. I will continue to renew it annually in anticipation of additional savings of future purchases.

Useful for electronics. Excellent customer service

I haven't been able to use my account. I can't log in, it doesn't recognize any of my email addresses. I purchased a dish washer and the person helping me signed me up for the account.

This membership has been a great savings for me. It's paid for itself with the member savings on the products I've purchased.

This is really the best membership you could have. There are so many perks that I enjoy. I love shopping at Best Buy online and in the store. The employees in my local store are very helpful.

The service was great they where polite and very helpful to us they made everything easy but the only problem we had was the delivery time they didn't deliver it on time and our food spoiled.

Real value great price and unlimited support from the geek squad. All my computer needs I go to them.

Very good promotion with this membership. I use it all the time

I never get memberships and it's the first one I've signed up for in a while but I definitely use it quite a bit and then I have to use it here soon actually so very grateful for this service