Customer Ratings & Reviews

I love anything that makes purchasing easier and comes with help if I need it using the computer I purchased. It really does give a great piece of mind to using this service.

They offer good perla but only if you are a frequent buyer, otherwise not really worth it. However, the return policy makes its value really high

The TV is very good. IT has a bright, clear picture with no distortion.

Always get this is the best option that Best Buy have !!!!!!!

We spoke with employee names Glenn and he was by far the best employee we've ever felt with!!!! 10/10 recommend asking for Glenn. We used him in the laptop area but he also works at Geek Squad.

My first use of this enabled me to return a RokuTV within 60 days for a larger and upgraded version to the Plus Series with 0 hassle. Membership honors a 2 day delivery schedule yet after an unavoidable flat tire and subsequent delay for days after a weekend, they assured me delivery would follow the next day and it was. Their communication and commitment to my satisfaction was authentic and immediate. An unheard of practice in my experience these days.

Value for money membership.Even one price match and annual cost is covered.

Great value. It included delivery or setup on my fridge, maybe both but the kitchen of membership was worth it right away

the gift card would be nice to have for the store.

Encourage everyone to get it; has pretty good perks if you know to use them right

I’m very happy with my Best Buy Plus membership. The exclusive discounts and special pricing really make a difference, and I’ve already saved money on big purchases like my TV. The free shipping is a huge bonus, making shopping much more convenient. What I appreciate most is the peace of mind that comes with member benefits, plus the extra offers that pop up every now and then. Overall, it feels worth the cost and makes me enjoy shopping at Best Buy even more.

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

It was okay. I didn’t know that this added feature was auto added to my purchase. I did not know if I could refuse this membership or not. It’s kinda like I was forced into getting it as it was added to my purchase. I wish I was told before hand and was explained to me before it was sold to me.

The membership is easy and convenient to have. Instead of 30 day you get 60 for returns. If you see an item you purchased within your time frame on sale you can call to get the sale price without having to go to the store. Your items are also insured.

My wife loves this case! She loves that she can see the color of her phone ( it’s green her favorite color). I love how sturdy it is

This membership is an overall good value, especially when I purchased mine on a deal that essentially made the first year free. I love having better deals constantly at my fingertips, knowing I can search for my desired product on Best Buy and likely beat prices elsewhere. There are extended return windows, which is nice. The only issue I have with this is that the extended return window for Plus and Elite members is no different from standard members when it comes to products you activate. Since this is a large electronics store, I am assuming this applies to a great deal of their products. Due to this, I find that I’ll miss out on the opportunity to price match and save $100. This isn’t a terrible peeve and doesn’t devalue what this does offer, but I do believe that this should provide an extension over the non membership return window.

I know that if I need it….it will be there for me!

Same Amazon benefits for a third of the price! I’m always hesitant about these types of memberships, but this one pays for itself after the first purchase and was a no brainer. My only regret is I wish I would have gotten it sooner.

Love buying and being sure my devices and purchases are protected, easy assess to my receipt and online deals are awesome

I love the Best Buy membership! I highly recommend everyone getting the membership. Its is so easy for them to match any prize adjustments to purchased items. Best of all you save $$.