Customer Ratings & Reviews

i have not had to use this service recently, but the times i have used it, it has been excellent. hope my purchases never need it.

great value have used the services and everyone has been very helpful recommend it especially for older users like me.

Ive always used bestbuy really excellent couldn't find a better one for my family. Just got a greatest response.

great value, great protection, unlimited Geek squad availability, a real must have, protects more than expected.

For the yearly fee I would like all products to stay on indefinitely. Good idea but the use of the warranty only last approximately 3 years. So if you have not brought any new products the warranty automatically renews and you’ll be paying for nothing. Would only recommend if you can keep use of it

Great deals. You can save a lot of money with the membership.

I got a total tech plan for the first time in 2019, and have maintained it since. It pays for itself every year without fail.

This membership is a really good value even considering the recent changes and increase in price.

I've been a member for several years. The unlimited geek squad support gives me peace of mind for ALL my tech.

Product protection provides a peaceful existence upon the failure of a product.

I didn’t originally want to spend the $$ on this yet now that I’m retired w/out tech support from work, I’m glad I did.

Great value for customers. We always purchase at Best Buy

Was a lot better but as long as I keep it the warranty it easy to get repaired lucky I haven’t had to use it yet

This is a really good support system. I reliable dependable.

Total peace of mind when it comes to taking care of all my technology pieces.

Great value for customer service needs and shipping discounts

Best Buy Technical Support is good but it is typically a "2-step" process having to talk to Agent #1 and then being transferred to another agent (Agent #2) and sometimes the wait time is long -- over 15 minutes. I am disappointed in the price of the item which doubled in cost a few years ago.

This membership is very important, no headache to look for somebody when you need, I am happy to have that

This membership is worth every penny. Geek squad support is a life saver. Free install on purchases is also a plus.

Like the fact to get unlimited support services for my computers when I need cleaning it up