Customer Ratings & Reviews

Look, if you’re the kind of person who treats their electronics better than some people treat their pets, this membership is a no-brainer. Having everything covered under a protection plan brings me more peace of mind than yoga and chamomile tea. It’s way better to have protection and not need it than to have a nervous breakdown over a cracked screen or faulty components with no safety net. You probably already treat them better than your children anyway. At least this way you can give these back and get a new one when they s@$# the bed. Try that with a child and see how that works out for you. Go ahead. I'll wait. And let’s be real for a second: if you proudly call yourself a gadget geek but can’t swing less than $200 a year to protect your precious babies, then my friend.... It might be time to pick up a new hobby, like knitting or competitive couponing. Totaltech isn’t just a membership, it’s a way of life. Only reason I'm not giving it 5 stars is because there is always room to improve. Like giving total tech members higher priority as well as notifications and queue updates to pre order high demand items like the Nintendo Switch 2. Looking at you Best Buy.

We have had this membership for several years and it has always paid for itself every year in terms of Geek Squad services for our several devices. Plus it is always good to know that Geek Squad are only a call away and are always helpful and professional.

Took in my laptop for a checkup since it was running slow & had some malware. Geek Squad discovered a bad hard drive, replaced it with new one they had in stock. Laptop now loads faster than when it was new and got rid of a lot of bloatware. Thanks U-Guys.

I signed up for My Best Buy Plus primarily for the extended return window and exclusive member pricing—and honestly, it’s been a solid value. For $49.99/year, I get free 2-day shipping, 60-day returns on most items, and access to some decent member-only deals. It paid for itself when I bought a laptop and got a price drop refund a few weeks later. The My Best Buy Total tier is pricier at $179.99/year, but it includes 24/7 Geek Squad tech support and up to 2 years of protection on most purchases, including AppleCare+ for Apple products. If you’re buying big-ticket electronics or want peace of mind with repairs, it might be worth the upgrade. That said, the value really depends on how often you shop at Best Buy. If you're only making one or two purchases a year, it might not be worth it. Also, be mindful of the auto-renewal—some users have found it tricky to cancel.

I had let my membership go. But my old computer broke down and to get it looked over I really needed to get this service. It cost less than what I needed to have done would have without the membership. I am happy that I have it and they set my new computer up for free and took all the information they could off my old computer.

The membership is good if you buy something that would need protection, as you will receive 24 months protection with your Membership if you stay a member for the entire 24 months. However, some of the better benefits are no longer offered (free delivery, free installation and free haul away), which is not great. Geek Squad benefits are good.

My sales rep was amazing… I think he’s name was David? Very knowledgeable and helped sign me up for my total care plan , that got me an awesome upgrade to my already awesome tv, which Ari helped me with. I transitioned from a 55” to a 65” easier than I ever thought possible.

If you're someone who buys a lot of technology and appliances, don't hesitate and get your membership. You won't regret it because of the insurance it offers on products, and all Apple products include AppleCare, which is why I decided on this one.

Not only is this membership a real value but a life saver for my equipment and peace of mind. The Geek Squad are really awesome to work with. They really care about you and the problems you may have with equipment. I always recommend my friends here. They take what seems a heavy burden and lightens the load. Thank you very much to the squad.

Caden at the Springfield location was incredible. He took care of me receiving my new Dell desktop computer. He was patient and answered all of my questions and provided exceptional service. He took care of everything I needed. I appreciated his kind and professional service.

Peace of mind and able to breathe easier. My mother was a victum of identiy theft, scared and already so much financial loss-I felt it was hard to see what our next step should be. The geek squad with best buy was very quick, professional and handled our situation with care and success. Thank you guys for your service, we will continue to use you.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

The My Best Buy Total Year Membership is a fantastic value for frequent shoppers. It offers exclusive deals, early access to sales, and reward points on purchases that really add up over time. The perks extend to free shipping and special financing options, making big-ticket purchases easier. For anyone who shops at Best Buy regularly, this membership pays for itself and enhances the overall shopping experience.

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

I just purchased this product for the first time and used the Geek Squad for the first time. My jury is still out on the value of this product. At this time, I would probably buy it again but I'm not 100% sure yet. Will review again after I use their services again.

If you purchase many things from bestbuy then this membershipd is for you. The protection goes for most things you purchase at bestbuy. Financially makes sense for all the electronics instead of having to pay a sesperate amount for insurance.

I am very pleased with this membership. After losing my partner suddenly who was brilliant at technology along with many other attributes, I was lost. Someone mentioned trying out Geek Squad and to date I've always been very pleased with any and all my technical needs.

Given the number of electronics in the house and how careless people can be sometimes, this has been great value for us. Geek Squad has also been able to steer us well AND when a fix isn't possible, have been able to find ways to mitigate.

Got a killer deal on a open box laptop and added the BB premium and it has been amazing and a peace of mind and also all electronics I buy moving forward get auto coverage from the membership and prime like 2 day shipping for online orders.