Customer Ratings & Reviews

No complaints about being a Total Tech member. Definitely has its perks

Membership is great because cannot disconnect all the pieces and bring to store for repairs.

I like knowing I have an extended warranty on purchases I make and that I can take my daughter’s iPad in to be unlocked when she changes pass code then forgets what she changed it to

Love this service. Buy from Best Buy because of it!!

This is a real value and the in store support is excellent

Had no problems since i first got it, ill recommend it

The way to go to take care of appliances and get questions answers!

Frequently updated with deals and changes in membership requirements

We like the unlimited use of the Geek Squad. Thank you for the care and service.

This membership provides significant support to all of our tech products

I love this. Everything i have bought at bestbuy is protected.

This service used to come with free in home services. Ive mounted my tvs, set up home theaters, had them wire up all of my consoles and streaming devices all for free. What a value! And it automatically put protection on everything I bought. Now, they took away the free services, but i have to keep paying to keep the protection.

I had been a Total Tech Support member for about 5 years now. I originally bought the membership because I was buying a TV at the time and wanted the free installation and tech support that the membership came with. Soon after that I bought a stove and dishwasher when we re-did our kitchen. I also had Wi-Fi extenders installed a couple of time. Over the last few years I used the service quite a bit. I haven't really used it the last couple of years though, but I kept the membership as a "just in case" thing. Well, last weekend our LG washing machine developed a leak and I decided to buy another. It wasn't until we had picked out a new one and I was arranging installation of the new washer that I found out that the program had been changed and installation was no longer included. Not only that but I was being charged $60 for Best Buy to take away the old washer. So Best Buy got rid of the features that made me buy the plan in the first place. I cancelled the membership yesterday as it is basically useless to me now.

Always great service with Best Buy Protection Geek Squad

Membership is a good value and provides me with peace of mind.

Membership is good to deal with any issues bought in Best Buy.

Great value for $, great and timely support, eady to make appointments

This membership has great value. Service is timely and techs knowledgeable.

we do need to have this membership to have help with electronics

Great support when needed. Recommended for all computer users.