Customer Ratings & Reviews

Its okay...the value has gone down over the last few years. They keep pulling perks OUT of this. Original BBPP warranties were by far so much better..miss those days...now you pay for a warranty and still have to pay to replace...but only twice then warranty goes out..

The cost of the membership does not cover the savings. All you are really getting is 20% discount on repairs. ie. $20 savings for service visit. waste of money! also, service was poor. Electric oven control board shorted out because power was NOT hooked up to code. called for washer service and appointment was two weeks out.

I have been a member for years and have yet to have anything fixed. I know what they can't do, but I have yet to hear what they can do. What is the purpose of scheduling an appointment if, no matter what, it's a pick-up one week later, regardless of the issue? Barring some small miracle of customer service, I am probably going to cancel.

I took my device there twice but they couldn't fix it. They instead referred me to assurion but the end misplacing my laptop. This has been a waste if money for me despite being a loyal BB customer for many years

Best Buy continues to reduce benefits provided under this membership, but not reduce the cost of this membership. Free delivery and installation was the only reason we purchased items from BB in the past, and maintained this costly membership. As this is no longer a benefit, I will not be renewing my annual membership.

Not what it was when first purchased. You have to pay for the free services that came with the plan. Cheaper plans out there.

After my last support ticket could not be solved by the Geek Squad "experts", I went home and watched a couple of YouTube videos and was able to fix it myself. I know nothing about hardware. Very frustrating and disappointing experience.

We sent Best Buy an email that we didn’t want to renew this contract and they charged us anyway.

Its only good for saving money on warrantys but then your trapped into buying it for years and years bc the warranty you got with ur items is tied to the membership so its pretty gay in that regard. But you do save a few bucks here and there

I really likevTotal Tech but one suggestion' pleSe bring back in home service without the extra fee

Support help SUCKS for over a year they are getting worse. They are distracted, they dont answer my questions, they give wrong information, I am an annyal total membem and they say i have to pay MORE TO RECEIVE ASSISTANCE IN MY HOUSE, if this is true I want my annual refund because I live far away from the city and that is why i pay annual membership because I DONT HAVE TIME TO GO TO TOWN FOR EVERYTHING I NEED, they are rude, they hung up on me, I am considering to cancel if this DOES NOT CHANGE.

There is so much they used to offer. Like discounted installations, certain tech support was cheaper. Now I really dont find the value in it. I only have it so my family can use it as needed.

Every year it cost more and you get less. When Total Teck started it was an amazing value. Every year they stip moore out of it.

I am going to drop it, I pay $179.99 a year for WHAT? Had my 1st in home service on a dishwasher and was charged $86.41 for the service call. This membership is a waste of money. Used to be good, not anymore.

So disappointed. We've been a loyal member for about 15yrs, and now you have taken away many of our perks, and doubled the cost.

As customers we do not get as much for our membership and then there is the increase of fees while giving customers less with huge wait times for an appointment.

They never reinstalled my cable box. When I pointed it out they said I didn’t need it. But I do

Best Buy representatives were not able to explain or interpret this coversge

The protection element is great but i miss all the other perks like free install and points for purchases they used to have. Lost a lot of points when they made the switch too.

BEST BUY will not honor their program BEST BUY will not honor their program