Customer Ratings & Reviews

Geek squad is the best very helpful and knowledgeable

I bought this annual plan mostly to get Geek Squad support. I call if I have a problem. I call if I just need to clean up my hard drive. the plan covers several computers. But other benefits have also saved me a lot of money. I get discounts on products and services. When I needed a new screen protector for my cell phone, the installation was free. I feel taken care of by the agents: they are savvy and I trust them with any of my tech issues. It's worth every penny for me!!

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

The Best Buy Total Membership is a game changer! Geek squad support, product protection coverage, and member pricing gives us peace of mind!

I work from home and consider the My Best Buy Total my personal IT department. I have contacted the Geek Squad Team many times and my concerns have always been addressed professionally and competently. I would not be able to work from home without the Geek Squad!

This membership delivers real value through member pricing and extensive Geek Squad support. Furthermore, the protection plans available for our purchases contribute to a sense of security.

Best Buys membership is great. Definitely my preferred retail and discount membership.

I think the membership is worth it. You get additional discounts throughout the year and I like that I have support from the geek squad in case I need it. I haven’t really used that service too much but it’s good to have it just in case.

We have purchased this coverage for many years and have always saved on the multiple purchases and repairs that occurred.

This membership is a great service! Gives me peace of mind knowing my purchases are protected. I have had this service since 2010 on my computer and washing machine purchases from BEST BUY. Well worth the money spent for the protection

This plan gives you everything. Special sales, discount prices, extended warranty, repairs, online assistance great customer services and great customer satisfaction

Always a to have total quality on board great employees, strong customer service great results!

I am not very tech savvy, so it is a great relief to call the Best Buy Total Geek Squad to assist with my tech. You also get perks on purchases & and warranty with product for 2 years. I have been a Total member since 2018 & they have helped me out a lot.

We got this subscription when my daughter was a college student and her laptop was acting up. The subscription was just a little bit more than having her computer worked on so we signed up. It has been very helpful having this because whenever we have an issue we just walk in and know it will be handled for free. I got the blue screen of death on my more recent laptop and it said my hard drive was failing. I brought it in expecting the laptop to be dead but they fixed everything and brought it back. It was six years old so I bought another one, which I am very happy with, but it was good to get the old one back alive. My son had a car stereo installed for free and that would have been over $400 if we had to pay it. I got the extended warranty on a dishwasher I purchased at Best Buy and it was extended for free for extra years. The dishwasher failed and they gave me a new one.

We have had this membership for several years and it has always paid for itself every year in terms of Geek Squad services for our several devices. Plus it is always good to know that Geek Squad are only a call away and are always helpful and professional.

This membership has so many benefits and I know no matter what the problem is with anything I buy, they are there to help, great investment!

I always receive the best support from my Best Buy membership. Everyone is welcoming, knowledgeable and helpful.

excellent..................................................

Great peace of mind, Geek Squad keeps me safe. Trustworthy and friendly people.

I always go with BEST BUY TOTAL membership. It is excellent on tuning up my computers and solving problems