Customer Ratings & Reviews

Almost pays for itself if you have to have anything delivered installed returned or exchanged. Makes the process smoother and easier if they know you have Total. You might save enough if you have a few large purchases for the year.

I really like this membership as it allows you to get warranties and gives you a long time to pay on card with no interest. I can pay things off faster and get other things I need that come up and not worry if I can't pay it right then.

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

Membership is a bargain, especially for appliances and big screen TV’s. Installation was courteous and professional. All of my questions were answered and products were delivered and installed as promised.

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.

Our Membership has saved us hundreds of dollars and time. Best investment we’ve made. It’s peace of mind knowing it’s easy to schedule appointment’s and the technicians are always very pleasant and helpful.

Would not have been able to utilize our new purchase without access to this membership. Although, there was not much of a choice if we didn't purchase it because we would have had to figure it out on our own not knowing what to do. Purchasing was a no brainer

I never realized how much value I was missing until I joined the Best Buy Membership program! From exclusive member-only deals to free 2-day shipping and extended return windows—this membership pays for itself fast. The tech support alone is worth it, especially for someone like me who upgrades gadgets often. The rewards points add up quickly, and I love that I can apply them toward future purchases. It feels like I’m getting rewarded just for shopping smart. Whether it’s for the latest phone, a new TV, or everyday essentials, Best Buy makes sure members always get the best bang for their buck. If you’re still on the fence—don’t be. This membership is the cheat code to smarter shopping!

Definitely worth the price. It pays for it self in the long run. So glad we have it. Has Definitely saved us with geek squad more than once. If your and avid gamer or just getting appliances add this because you never know what might happen. We have had ours for 3 years now and wish we got it a long time ago.

My Dell laptop was taken in for servicing due to a bluescreen loop. It turns out the drive was known to have issues, and production stopped long ago (although there was never a recall or information provided to indicate it would fail sooner than later). Because of this, I was told none of my information could be retrieved or saved. Bummer. Overall, the techs were nice, communicative, and efficient, all things considered.

I made multiple calls to determine if my desktop could support Window 11. The technician was very patient and explained the specs and how many components would need to be replaced. When I purchased a new computer, my files and contacts and apps and icons were transferred from the old computer without additional charges.

I can't think of a better added value to the already wonderful deal we received on the computer we purchased. The Geek Squad had already proved themselves to us with their knowledge and advice. Now, knowing that we have this level of protection at our backs brings nothing but comfort and confidence to us as we move forward in our nonprofit.

The price is a bit high, but overall it feels like a good deal for peace of mind. I understand that some products may be available at better prices outside of Best Buy; however, I prefer to buy all my electronics from Best Buy. With the addition of the Best Buy Total Membership, I have found great relief in knowing where to find all my warranties and protection plans. The return process is also easy and hassle-free. I'm very satisfied with my membership.

Worth the yearly fee when u have problems. Tech fixed issue after I called HP first & not Best Buy. Got scammed & had to change my bank accounts too. Thank you for the knowlege to fix any issue with printer & laptop. Once again, Best Buy has the Best service.

The BestBuy Geek Squad team at Vallejo was great. Addressed all the issues with 2 computers. The only reason this is not 5 stars is the phone service required to make appointments. Get rid of that "service". So frustrating that it makes me want to do business somewhere else.

Having trouble with a PC restart, I made an appointment with Geek Squad. I had worked on it for hours, and the Tech fixed it in, seriously, seconds. Since we have computers, phones and TVs, it was a no-brainer to go Total. When we purchased a TV, after our old one died, we bought one from Best Buy, at a very nice discount, and it was delivered in 2 days to our house, and brought in to where it would be installed. I also brought my phone in because it was being jammed up by Gemini, and the Tech fixed that in minutes. "Best buy" we have made in years!

I am a 88 yr old grandma that relied on my grandson to help me out when I bought electronics and he helped set up whatever I bought. He moved far away. The computer he set up for me 9 years ago died. The young employees at Best Buy took the place of my grandson—very patient and kind. I was so nervous about picking out a computer and getting all the information transferred to my new computer, My anxiety melted away when I met the Geeksquad.

The Geek Squad is our best friend and interpreter as we do not speak or understand the language of technology! Do not depend on youngsters when your device is driving you nuts as experience does count.

This membership is a must in our family! Well worth the yearly investment. Peace of mind too. When we have an issue, they resolve it. Top notch experts! Would not be with out Wb Root either! Have had both for over 7 years now and will continue! Can't go wrong with these plans!