Customer Ratings & Reviews

Totally worth being a membership. Tons of discounts. Geek Squad is great! Peace of mind of having a protection and a place to go to.

While I had the membership, it was very valuable and affordable

For all it covers it’s awesome and worth the money

The membership is a real money saver and all the benefits security you get is so nice. Free help on your devices makes it to much more worth it and free protection on purchased products .

NOTE: This was all done online, not in store, but Brentwood was the selected store online. I purchased online a 75" LED TV from the Brentwood store as well as their $200 Total Protection program (using their Total Protection program the delivery and mounting/installation was $200, plus you also get 1 year of the Total Protection program - it's a better deal than the $249 mounting/installation). The 3 star review is for the following, mostly scheduling related: 1.) When purchasing the TV and Total Protection (delivery and mounting). The webpage appointment portal is confusing. It did not properly schedule delivery & mounting. When the TV was delivered they told me that installation had not been scheduled. It took a call to sort that out and they did so in a nice way, waiving any additional cost, but adding another delay in getting the TV, mounted and up and running. Make sure you take nothing at face value with their online service, call & verify you got what you expected. 2.) The mounting/installation was scheduled for 4 business days after delivery, due to the screw up stated above. I was given a window of 9 am - 1 pm for the Geek Squad to arrive. They had not shown up as of 1 pm, I called Best Buy customer service and asked them to contact the technician. The technician called me and stated that I was on "his" board for the afternoon, not morning. I was duped again! They were all nice about it but my time was again wasted. Again, I should have called to verify everything and not trusted their website and arrival window notification. Make sure you take nothing at face value with their online service, call & verify you got what you expected. MORAL OF THE STORY - do not trust Best Buy's online version OR arrival window notifications. Call & verify if your time is valuable to you.

Very pleased I purchased Total membership. They transferred my data and Geek Squad help me set up my computer when I got it home. The warranty also gives me peace of mind.

I have benefitted greatly from the plan. I have had a few claims and all have gone smoothly. The only issue i have is that some computer parts are not covered under the plan. weirdly not all computer parts just some (CPU to point one out)

This membership is a REAL value to me. Member prices are great considering the service I receive from having a Total Protection Plan. Geek Squad support is wonderful. Also, I love the peace of mind of getting REAL protection with no push back from the Customer Service Dept. on anything I've ever had to return or exchange. It's a fantastic plan that I couldn't do without !!

Unlimited geek squad on all of my purchases! Best deal ever!

great advice and help setting up my new computer. the team is knowledgeable and helpful.

Very knowledgeable technology service. The technology specialist fixed a couple 0f different issues for us knowledgeable

This membership is the best Ever! We use a lot of devices in our organization and it's so helpful to utilize this service, even to discover if we need to update our tech.

The membership is a great value and have used the Geek Squad service many times for several different devices!

So glad we had the Geek Squad debug our computer after we were hacked. We took the membership for peace of mind. The techs were very professional and so very helpful.

Being a member of Best Buy has truly assisted me in ensuring my children have the necessary computer equipment to use as they attend college! The My Best Buy Plus is phenomenal!

Geek Squad support is great! I'm glad I signed up.

Very good Everyone has a good mobile phone. I am very happy.

This most definitely came in handy. Don’t think I could’ve went them without it.

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!

Geek squad was very knowledgeable and professional about what they did