Customer Ratings & Reviews

I love knowing that all my purchases are protected

I really don’t even know what this membership includes. Felt like it was an upsell when I brought my laptop in for maintenance with geek squad. I had an appointment, but still had to wait 30 minutes. I dropped my laptop off to be cleaned up. It took four days. I had to follow up, to see when it was done. Was told that it was going to take longer because two of The employees quit and they were understaffed. My computer is still acting weird so I don’t know that it was fixed at all.

Have been a Geek Squad member for many years and it serves me well

This laptop is great and works great and so far it works

I subscribed for years, but I just dropped it because it no longer includes techs coming to the house to work on my computer issues. I liked that service. If you buy a lot of Apple gear, it may be worth the price now.

The squad took care of my issues, like they always do. Didn't even have an appointment one time, and still took care of me. Getting money's worth, for sure

It’s a needed service if you have any digital equipment.

This membership is the best subscription i can think of it checks so many boxes for coverage and i wouldn’t shop at best buy without it

Great people to work with, very helpful and understanding. They listened to everything I said.

This membership is a real value, perfect choice and happy to deal with

It was definitely perfect timing. Options was worded to me from the agent at the moment. I ready thank him for the knowledge.

never have gotten a tech who spoke clear English. Some are entirely un-understandable and I've asked to be transferred. Some are clearly unprepared for the job.

This membership is a great value! The Geek Squad is great! Thank G-d, I have this membership!

I recommend the yearly membership if you purchase a phone or expensive electronic devices because you receive a free extended warranty service on all products purchased with Best Buy.

This membership has real value. You have geek squad unlimited support 24/7. I highly recommend it.

Great membership and get all the perks of being a member can’t go wrong with my Best Buy Total Membership

Total is pretty good. I just wish Best Buy itself had more options sometimes. That being said I’ve gotten some good deals via their Total member pricing and the default two year coverage on every item is a nice bonus. Certainly not for everyone though, you really need to buy a lot of tech or games to get your value out of it. If you do that though it’s a nice program and of the two years I’ve had it it’s been pretty good.

The membership is a great value but its nothing like it used to be due to companies abusing the set-up and installation fees all the while screwing the single owner membership holder. I've been a geek member for 5-7 years.

Amazing service they had it done in like a week and a half would definitely come back

I went in to grab a ring light and accessories for my GoPro Hero Black 13 as a gift to myself for my birthday and to enhance my content creation. However, I was a bit overwhelmed but the Manager Brad helped out and easily calmed my confusion . He gave great recommendations and I am very happy with my purchases and the membership. Great customer service and attention to detail.