Customer Ratings & Reviews

This is a great value. It saved us hundreds of dollars and helped with getting computer work completed.

So far I like my new computer and am thankful for the help I received from the gentleman helping me.

Definitely a must have if you shop at Best Buy alot like I do. Excellent deals, excellent value. Great deals that are exclusive to the membership.

It's very helpful and worthy! Needs are duly satisfied.

This membership is a real value. I'm glad I got it because I'm gonna use it. Especially when I need to go ask questions about my device and knowing that it is covered if something happens very wise, decision on my part

Best Buy Total is the Best Decision for your products.

The Geeksquad reps are very polite, patient and professional.

Unlimited Geek Squad support is invaluable to me. I have needed a lot of support setting up my new desktop.

This membership is real value. Also, the peace of mind of having this is worth it.

I love Best Buy warranties. This subscription makes it so much easier to stay on top of the warranties. I always purchase the warranties at Best Buy. By having this subscription, I no longer have to worry about the extra cost at checkout and I know that I am covered if anything happens in the future. I highly recommend this subscription.

Wonderful service, way faster than expected. Would definitely recommend!

I definitely love this plan. I have found the need to make contact with the Geek squad on several occasions and have found their help very valuable and stress reducing.

I being enjoying been a member so far, got to many discounts as well, plus is a free if you need any electronic to be fix.. so far i recommended to be a member

A Geek Squad associate recommended the membership, which was very much worth it for my situation. I brought my desktop in for repair, and after explaining the issues I was having, the associate explained to me that the membership could significantly reduce the cost of services that I may need. I was skeptical, for the fact that membership sales are usually pushed regardless of the situation, but the membership covered all the neccessary repairs on my device. Rather than spending roughly $300 in service and repair fees, the cost of the membership covered everything. There is specific criteria for what the membership covers, so i recommend getting a diagnosis first, just in case certain repairs are not covered. Another aspect I really like about the membership, is the fact that all my purchases has automatic 24 month coverage. So if any issues arise with a product I purchased with Best Buy within that time frame, I can replace it by paying a small fee, which is significantly cheaper than replacing the item without a membership. If you frequent Best Buy, I strongly recommend looking into getting one.

Exce product and would recommend to family and friends

I am happy to have Repair and free shipping, Plus the discount

Geek Squad installation team was great. Customer service beyond them has been horrible. I keep getting routed to Panama - no one has accountability and they promise me call backs with resolutions which never happen. I am in the market for audio equipment for a second home I am purchasing and unfortunately will be forced to shop away from BB

The membership here at Best Buy is great. Geek squad is great

My experiences have been great. Employees I have worked with are very knowledgeable, upbeat, easy going, provide fanatical customer service.

Geek Squad support was great! Worth the investment.