Customer Ratings & Reviews

My previous computer was older and ran on Windows 10. I was hesitant to upgrade to Windows 11 and a new computer. But the support of the Geek Squad has surpassed my expectations. They have assisted me multiple times with great results

Membership has its perks. Thanks Bestbuy for the service.

Your technicians have been fantastic—helpful, knowledgeable, and efficient. My computer’s running great, and I’ll definitely be recommending your service to my friends!

Great service finding the right product for my needs. Had the geek squad transfer all my data and this new Surface is just what I needed at the best price I could find.

Love the access that Total tech provides for my family from laptop issues to diagnostic for repairs on other appliances!

Love the protection and peace of mind total gives me.

Very good value for a much needed upgrade to my laptop. It now operates much faster than it has in ages, in fact it’s probably quicker than when it was first purchased.

Wonderful service, way faster than expected. Would definitely recommend!

The Geeksquad reps are very polite, patient and professional.

Loved the no pressure just a quick question if I wanted to purchase. Everyone and everything was done very professionally. Appreciate it

It's very helpful and worthy! Needs are duly satisfied.

Membership is a real value.If there is any problem,the geek squad is there waiting for you.

Best Buy Total is the Best Decision for your products.

Great job in setting up my new computer and transferring all of my files. I have great confidence in knowing the Geek Squad is always there when I need them.

The membership is a great value and have used the Geek Squad service many times for several different devices!

Having the membership helps out so much with returns, I have had several things that were more than 30 but less than 60 days that needed to be returned and because I had the membership it was no problem!

Great value and service added benefits. I am and will remain a Total Plus member.

This membership is worth it to us older folks who didn’t grow up with computers! I’ve already used their services multiple times and will likely use them more! It’s easy to get an appointment and they answer all my questions. I’ve gone into the store for assistance, as well as used them by phone. Excellent service both ways!

I am happy to have Repair and free shipping, Plus the discount

The membership here at Best Buy is great. Geek squad is great