Customer Ratings & Reviews

I am happy whit my membership recommend to a friend

The membership gives me confidence, peace of mind in knowing that my products are safe. Never fails to impress me.

Great people to work with, very helpful and understanding. They listened to everything I said.

This membership has real value. You have geek squad unlimited support 24/7. I highly recommend it.

never have gotten a tech who spoke clear English. Some are entirely un-understandable and I've asked to be transferred. Some are clearly unprepared for the job.

The live chat is all I've used so far. The employees that I've spoken to were incredibly patient and polite. I understand that it's not their fault that the information just isn't there for them to answer me fully. It's still annoying that when I've been asking for details on my delivery, I get the answer of "somewhere between now and Christmas." My order has been delayed twice now. I just want my laptop. I'll give a more accurate answer on the service when I actually have a chance to use it.

Joined for the Geek Squad helpand it has paid big dividends

This membership is a great value! The Geek Squad is great! Thank G-d, I have this membership!

The membership is wonderful. Just great. Already saved some money.

We are very pleased with the support team helping us to navigate the smart tv. Had a problem with the sony tv and the geek team connected us to sony.

Jaydon, the geek squad rep was very helpful giving me all the information about the membership. It made perfect sense to get the total membership!

I have not actually used this service as yet; but I am definitely enjoying the piece of mind knowing I have someone I can rely on when the time arises.

I have had Best Buy Total for atleast 4 years. I wouldnot be without it. It has paid for itself Over and over. It ads time to you protection when you buy like my microwave up to 2 years. You get a little more time extension to return a product.

So far this has been a great option , I saved $300 on the price match guarantee. I really appreciate the ease of use also.

I love having my membership because they are all way willing to help you out with any questions or concerns you have about any specific item you are looking for

Great finger grips. My son said they last and hasn't had a problem with them

I used this membership for 3 different computers already and I bought it less than a month ago. So far, it is working great for me.

Process was easy and the technicians were a great help.

Has benefited me well in the year since I purchased it.

Happy ..as they were able to save my important info and put in from my broke (black screen) computer to my new purchase ! Also peace of mind