Customer Ratings & Reviews

This membership has been highly valuable to me so far. I have been able to get my issues resolved and questions answered. The Geek Squad is both courteous and knowledgeable. I appreciate both their honesty and professionalism. I feel confident that they will meet any future needs and have already recommended them to a few friends.

I have always bought all my electronics at BEST BUY.. its a security to find knowledgeable people and get great prices and KNOW all your products are protected!! We have so many things from BB ... I hope they don't succumb to the demise of brick and mortar stores like everyone else.

The Best Buy total protection service is a great tool to have. the service is excellent. The Best Buy customer service is top notch. We recently bought a new computer and the Best Buy total package. We had the service in Illinois for many years. Now that we are in Virginia we are continuing this very useful service. Thank You!

perfect for worry free transfer of all my info from old computer to new one. worth every penny as my old computer was 11 years old and i needed help with all the new features on my new HP. scheduled a learning session and it was so helpful.

The my Best Buy total membership is an easy pick up for me, the benefits included are truly going to save you money in the long run as well as the security of knowing your products are protected.

Well, well , well ! How cool is this?! Got a problem with anything from them and it’s handled fast and efficiently! They have always “ made it right “! I’m very thankful !

The membership helped me save a ton of money starting on my first purchase! I highly recommend the membership it is well worth your time and money now and in the long run!

Came here for Christmas gifts and was helped by Santiago. He was very knowledgeable and made sure that we received the sale price. He helped every step of the way! Would come back again... Read more

No problems I love it. It dries heavily loads quicker than I thought it would. Easy to use and settings are easy. My teenager has no problem with doing their own laundry and using the dryer efficiently. Easy on my gas bill. Quiet while in use and notification bell when dryer is done. We use permipress cycle and never have to iron.

I cannot recommend this enough. It saved my but numerous times. From returns, installs and geeksquad help. This is a need not a want. If you do any type of tech stuff or need help. Here it is.

The geek squad is the place to go. If you have any kind of problem or concern with your electronics. Again, they help me with transferring from one computer to another. Additionally, I purchased a yearly membership which will protect me if I need further help. That is a very comforting thought because they are my go-to place when I need help!

I was prompted for this review in my Best Buy profile, where it also mentioned the review counts as a sweepstakes entry (for a relatively modest prize). Regardless, my rating for the Best Buy Total membership is 5 stars. I've worked in electronics for years, and know how to repair things. But consumer electronics are not amenable to repair (i.e. parts are hard to source, and disassembly & reassembly are often very time consuming, and not always intended for repair). While I disliked purchasing warranties for many years, in many cases it has simply become necessary today. Honestly, for the price, you'll have to decide your annual electronics purchase amount, in dollars per year, spread over two years, and determine is the warranty is worthwhile. A single TV or laptop purchase might justify the warranty. I wish it would carry into a third year (I think most devices only are covered for two years?) On the other hand, it extends the return window. I've only made two Best Buy warranty claims in 12 years (preceding the offering of this warranty program), but Best Buy mades it very easy to obtain a replacement for those two issues. If you're planning to purchase at least one 'big-ticket' item, consider it. Two big-ticket items, it starts becoming a really good idea.

I brought my computer in and thought it was going to cost me and take me forever to get it fixed. In the middle of a move it was stressful. The best buy crew were awesome and got my computer up and running with no problem.

My initial experience with Total Care was not positive. I had an in-store meeting scheduled. When I showed up, I had to wait to finally talk to someone. Apparently, everyone was busy. So much for scheduled appts. The person I finally got to speak with was not from the Geek Squad/Total Care. He was a kid filling in from another dept and really had no business being there. He couldn't even answer the first question I had. Pressing a little further his only suggestion was to bring my PC into the store for support. It was a wasted trip to the store for a couple minutes of nothing. I'm willing to give Total Care another try. If my next encounter with Total Care is not productive I will cancel.

This membership it totally worth the price. We buy most of our house appliances through BestBuy, and let all face it, sometimes the items we buy don't cut it. This plan allows us to swap to a different item within a certain timeframe, even if we just don't like it. I was also very happy with the current NFL Sunday Ticket via YouTube TV Promo with having this membership.

This is actually a very good service, nice to know that everything I buy here is covered. I wish it wasn’t capped at two years, I had to buy extended apple care for my Macboom Air BUT it’s lasted 5 years.

I have found no matter how many times or how many of the family laptops need updates or saving data, a Geek Squad Agent is always there to provide the assistance we need.

Geek Squad was amazing! Fast, professional, and knowledgeable. They diagnosed my issue quickly and had everything running perfectly again. Highly recommend their service!

I can't live without this. I can make an appointment in a couple days to come in with a family member, and we get the help we need on our devices. They have a great team.

It was worth the purchase price considering that I needed help switching data from one computer to the new one and had issues setting the new computer up once I got home. I was able to access help remotely through Greek Squad.