Customer Ratings & Reviews

My new Whirlpool dryer was defective and didn't dry even one load after delivery and installation. GEEK technician was scheduled in a few days and said repair costs were extensive and recommended replacement. I was required to pay an additional $80 for an upgrade to a boxed machine. Delivery of new machine will be in another week. My membership is fantastic. I think.

I have used the membership to help with computer problems, and all within a short time after signing up. Great help from the Geek Squad. Keep up the good work. You are the best!

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.

I hoped to get help resetting some of my tablets. I need to add a new windows 11 to my computer because it has so much malware that’s hidden. Can you help with this?

This membership was a no brainer especially when purchasing apple products bc you receive 24mo of AppleCare without any additional purchases. Also the ability to get free Geek Squad support for all your electronics no matter where you bought them.

This is pretty good if you buy a lot of electronics since it covers all your purchases, from movies, video game accessories and major electronics. Read the fine print and understand the program before buying. Pros: You get coverage for just about all your purchases. Just need to pay a fee if you need to return an item to get a replacement. Similar to warranty where you get the item you returned that is damaged or malfunctioned for a brand new replacement. But then once you get it, you have to pay for another warranty plan. Here you just pay a fee for the return and since you have the total plan, its covered automatically, just $180 a year. 2. you get special prices for being a TOTAL member, just got these headphones that are 200 for 140 as a TOTAL member, so a savings of 60. They do that for many items. A samsung TV I was looking at was 2500 on sale from 3800, and for 2 days had a TOTAL member sale for 2000. saving an extra 500 from the regular sale price, so you have chances to save depending on what your looking for. Cons: not really a con, but you need to pay the 180 each year to keep it on and active. Sounds like your items stay protected as long as you have the plan, but it can't be stopped and then renewed later and keep protection from items before plan expired and got renewed.

My membership offers exceptional value. The member-exclusive pricing, coupled with unlimited Geek Squad support, is highly beneficial. Furthermore, the assurance provided by the protection plans on our purchases is greatly appreciated. *Thank You Best Buy

Buying a new computer, switching to Windows 11...and both requiring the transferring of data and other considerations we were not aware of. The Geek Squad representatives were patient in explaining necessary changes, making recommendations, and following through

If you buy a lot of tech, or have a bigger family to funnel purchases through Best Buy its worth it. As an individual that doesn't chase all of the technology I feel its a marginal value. The warranties are nice, but you end up spending much more for them than you would just buying them outright (when they aren't paywalled behind best buy total), or when they make sense to buy at all. The pricing is ok, but typically price matching amazon still results in lower prices on mainstream items.

I have no complaints the salesman saved me a lot of money and I bought a lower priced laptop that was on sale and it had the same features as the one I had my eye on. I bought a Lenovo Legion

Membership is wonderful, full of exciting new items and different ways ti save money. Very easy app to use to see and take care of your account. I love it.

This Total Benefits membership is really valuable if you are buying smart phones, desktops, laptops and appliances. The benefits way beyond you can imagine.

I purchase this because im building my first PC. If something goes sideways i have Geek squad for help sand with the extended return window i though this would nice to have.

Its a bit pricey but definitely worth it if you are buying big ticket items! We have used our Total Tech many times when it comes to home appliances and even our phones and screen protectors!

I still think the membership is a good value. The extended service plans are helpful. I do miss the install and delivery being included though.

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

My membership has already come in handy. I used it to get my new laptop all set up. I enjoy having the security to know if something happens with my tech, I have a place to take it to get looked at and fixed.

The membership is a peace of mind. I’ve only used it once and the experience was amazing. I had no issues with using at any given moment. Much appreciated

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

Great service I had computer issues from a different company and got help from other sources with no help geek squad helped with a problem I had for months worth every penny.