Customer Ratings & Reviews

Great service I had computer issues from a different company and got help from other sources with no help geek squad helped with a problem I had for months worth every penny.

I recently had an issue with my laptop which the geek squad were able to address and the cost would've been the same as the mentorship which gives alittle piece of mind for potential issues during the year. And you don't have to worry about costs in the future. I just don't like that they do automatic recurring charges each year.

It includes Geek Squad protection on almost everything you buy while a member. For people who buy MacBooks, iPhones, and appliances in the same year, this is an incredible value. It also includes 24/7 tech support.

This wonderful contract is a true blessing, as it allows me to have my laptop running and keep it running. The price for this 1 year contract is cheaper than what I have paid in past years for a professional computer repair technician to come to our office!!

Love it best one i ever bought son has a gaming computer so glad i had it because i would've been out thousands in geek squad for putting parts in for me they did great job

This membership will save me from having to have any hassle of paying more for a repair from my laptop to any item I buy, it is covered and I get some peace of mind knowing I dont have to worry about things if they go wonky.

The membership is a great value. Member prices and unlimited Geek squad support are great. I think the piece of mind getting protection plans are great.

Well, well , well ! How cool is this?! Got a problem with anything from them and it’s handled fast and efficiently! They have always “ made it right “! I’m very thankful !

I LOVE my Samsung QLED TV!!!! I got the 50 inch and it's perfect for my family room!!!! What a difference having an excellent quality TV makes!!!! I got a great sale price and am good for any price adjustments for 2 months!! You can't beat a deal like that!!!! Thank you Best Buy!!!!

This is my absolute first time purchasing with best buy online. I have wanted to buy the new Samsung S24 Ultra 512GB Since it came out in January this year but with my new job I had absolutely no time especially having my carrier as Metro PCS which requires not only to find one unlocked but then finding time to go to Metro and switch my phones over. There was 1 of the exact phone and case that I wanted left in the Pembroke Pines store I made it just in time. I could not afford the entire amount upfront and I instantly got approved for not only the Best Buy credit card but also the 24 month financing. I was the happiest person in the world until I checked my Email receiving registration for my new credit card only to find out my fault doing a typo error on my social security number only made it impossible to fix until I spoke to this amazing lady that notated every detail on my account with everything that happened so i wouldn't even have to repeat anything to finalize the fix once I receive my actual credit card in the mail. So not only 5 stars to the best buy store, the best buy online/phone technical support, the online pick up order customer service, the floor associates as I was also buying something else very helpful to last but not least the cashiers 5 stars to everyone of you and I am by far Probably one of your happiest customers and in love with my new phone

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.

I’m a retired professional who USED TO BE up on the latest Tech of “my era.” However, “tech” has roared past me, and I now find myself sometimes perplexed by my “tech.” Total Tech Membership allows me not to feel guilty when I need LOTS of help with one of my many pieces of tech equipment.

The Best Buy Totaltech™ Yearly Membership has been an absolute game-changer for me as a tech enthusiast and frequent shopper at Best Buy. This membership program offers a wide range of benefits and has greatly enhanced my shopping experience. First and foremost, the savings and exclusive offers provided by the Totaltech™ membership are outstanding. With this membership, I have access to special pricing, discounts, and promotions on a variety of tech products. Whether it's a new smartphone, a laptop, or home appliances, the membership has consistently helped me save money on my purchases. The added convenience of expedited shipping is a major perk of this membership. As a member, I enjoy faster shipping speeds and often receive my orders in a fraction of the usual time. This has been incredibly convenient, especially when I need a product urgently or want to avoid delays. One of the standout features of the Totaltech™ membership is the dedicated tech support provided. As a member, I have access to expert advice and assistance for any tech-related issues or questions I may have. The knowledgeable and friendly support team has been instrumental in helping me troubleshoot problems and find solutions quickly. The extended return and exchange period is another valuable benefit of this membership. It provides me with peace of mind, knowing that I have an extended window to return or exchange products if they don't meet my expectations. This policy has saved me from any buyer's remorse and ensured that I am satisfied with my purchases. The Totaltech™ membership also grants me early access to sales events and product launches. I often get a head start on the latest deals and have the opportunity to snag new releases before they become widely available. This has allowed me to stay up-to-date with the latest tech trends and get my hands on sought-after products. Lastly, I must mention the excellent customer service provided by Best Buy. Whether it's assistance with my membership, help with a product, or any other inquiries, the Best Buy team has consistently delivered exceptional support. Their dedication to customer satisfaction is evident in every interaction. In conclusion, the Best Buy Totaltech™ Yearly Membership is a must-have for any tech enthusiast or frequent shopper at Best Buy. The program offers fantastic savings, expedited shipping, expert tech support, extended return policies, and exclusive access to sales and product launches. It has significantly enhanced my shopping experience and provided me with valuable benefits. If you want to take your Best Buy shopping to the next level, I highly recommend becoming a Totaltech™ member.

The Best Buy membership program is absolutely worth it. The free shipping, exclusive discounts, and extended return windows make shopping so much easier and more affordable. On top of that, the added protection and support give real peace of mind with every purchase. I recommend this membership to anyone who isn’t signed up yet. If you shop at Best Buy even a few times a year, the savings and convenience more than pay for themselves.

The Tech Support was impressive, by making certain everything was in order when I picked up my new unit. The membership benefits easily outweigh the cost of the plan. Best Buy has always been good to our family...

I am so happy that Geek Squad is there! I have used my membership service a couple of times already. I feel so much more hopeful about being able to solve problems that I get into with my computer.

This membership is worth great value! You get unlimited resources from geek squad and can get membership deals!! You can take any device to geek squad from your Apple products to your hp laptop.

Geek Squad was amazing! Fast, professional, and knowledgeable. They diagnosed my issue quickly and had everything running perfectly again. Highly recommend their service!

So I just recently bought this membership and let me tell you first of all I am not no bot secondly when I tell you this membership is worth it I am being very real with you the reason is because this membership has covered my whole pc every time something is wrong with it I always take it to them and sense I have the membership they fix it for me for free and I am glad I spent 180 on this membership it was worth every penny.

My Best Buy Total is a solid investment if you shop at Best Buy often. The extended warranty and Geek Squad support are incredibly valuable, especially for big electronics purchases. On top of that, the free shipping and exclusive member offers make it easy to save money over time. It’s one of those memberships that pays for itself quickly if you use it regularly.